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Case Study: Takaful Malaysia

Case Study

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Synopsis

TAKAFUL MALAYSIA INVESTS IN COMMVAULT® SOFTWARE TO HANDLE RAPID DATA GROWTH, FULLY LEVERAGE THE BENEFITS OF VIRTUALIZATION

CHALLENGE
• Takaful’s legacy data management infrastructure incapable of keeping up with data growth
• Existing data management solution did not deduplicate at the source, resulting in high traffic volume, causing network disruption
• High management costs arising from need to manage three separate backup products

SOLUTION
• Commvault® Software — Backup & Recovery, Replication and Archive modules with embedded deduplication and virtualization support

BENEFITS
• Takaful now enjoys data protection infrastructure scalable up to 80TB of data
• Reduction of annual license maintenance costs by approximately MYR 200,000 (USD 66,000)
• Storage and network transmissions for data management reduced by 40 percent
• An IT operator now takes 15 minutes to recover a virtual machine, as compared to two hours in the past
• Management of the backup infrastructure is lowered by 30 percent per day since IT operators only need to manage a singular platform

Syarikat Takaful Malaysia Berhad (Takaful Malaysia) is the first Takaful operator in Malaysia, and was transformed into a public limited company on 30 July 1996 followed by the listing of its shares on the Main Board (now known as ‘Main Market’) of Bursa Malaysia Securities Berhad. Takaful Malaysia provides two types of Takaful business, namely Family Takaful and General Takaful, with 30 outlets nationwide. This model allows Takaful Malaysia to employ the agency system effectively in distributing the Takaful products on sound commercial values and provides sufficient remuneration that is commensurate with the services rendered.

IT AS A STRATEGIC DIFFERENTIATOR

According to Patrick Wong, Chief Information Officer of Takaful Malaysia, the IT department, which makes up 10 percent of the company’s workforce, plays a crucial role in Takaful’s business model. “The nature of our business requires the use of IT to strategically differentiate ourselves from our competitors. We utilize IT not only to fulfill our ongoing commitment to serve both external and internal customers but also to ensure that systems and data are continuously available.”

As a result of significant business expansion data volumes under management grew rapidly from 7TB to approximately 20TB within the span of two years. This growth resulted from higher sales generated by family group insurance products, better underwriting practices, and smarter investments. In addition, Takaful needed to comply with strict data protection regulations set by Bank Negara Malaysia, the country’s central bank and financial regulatory authority. These regulations required higher levels of data protection and availability, necessitating back up all company data and archive retention of a minimum of seven years.

MOVING PAST THE GROWING PAINS

Takaful’s legacy data management infrastructure was initially designed to handle maximum data volumes of up to 15TB, so the company was struggling to keep up with its business growth. Wong explained, “We had originally planned for an incremental backup window nightly and a full backup every weekend to minimize disruption on production servers. Unfortunately, the backup process consistently ran over into the next working day. As a result, our end users experienced slow performance when they used their PCs to access corporate systems, and this directly impacted our business efficiency.”