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Case Study: University of Rochester Medical Center

Case Study




• Outgrew legacy platform in 2.5 years, despite 5-year growth plan
• 75 percent of backups failed
• Unreliable backups impacted strict four-hour SLAs for data restores
• Reliable, scalable platform was required to keep pace with aggressive data growth of up to 50 percent annually

Commvault software with capacity licensing model, deduplication and Virtual Server Agent to accommodate heavily virtualized environment

• Unified data management platform along with accelerated backup and recovery of patient records and research data supports URMC’s meaningful use initiatives while ensuring the highest levels of patient safety and medical care
• Scalable platform accommodates rapid growth while enabling increased protec- tion of crucial patient records, medical files and research data
• Global deduplication with ratios of up to 80 percent reduces storage costs and eases administration
• Commvault’s Virtual Server Agent enables acceleration and elevation of virtual server protection; plans to add SnapProtect will speed restores of vital medical data

The University of Rochester Medical Center (URMC) is one of the nation’s top academic medical centers and the centerpiece of the university’s health research, teaching, patient care and community outreach efforts. As an integrated academic health center, the university’s healthcare delivery network is anchored by Strong Memorial Hospital, a 739-bed teaching hospital with programs consistently ranked among “America’s Best Hospitals,” according to U.S. News & World Report.

With more than $145 million in federal research funding, URMC ranks in the top one-quarter of U.S. medical centers in research funding, while its School of Nursing ranks 12th in funding nationwide. Additionally, URMC has achieved top 15 rankings in National Institute of Health (NIH) funding in biochemistry, microbiology and immunology, neurology, obstetrics and gynecology, oral biology and musculoskeletal research.

The faculty of URMC’s School of Medicine and Dentistry, which consists of roughly 1,400 full-time and 650 voluntary clinical members, joins approximately 900 specialty primary and attending physicians, 400 medical students, 500 graduate students as well as 600 residents and fellows in helping patients benefit from the medical center’s robust teaching and biomedical research programs.

An overarching mission to use education, science and technology to improve health and transform the patient experience permeates all aspects of URMC, including the IT group that oversees the medical center. This 280-person staff embraces innovative, leading-edge IT technology to support sophisticated solutions for electronic medical records (EMR), Picture Archiving & Communication Systems (PACS), imaging and hospital information systems, patient scheduling and billing, and much more for two hospitals, 121 locations and up to 160 outpatient clinics.

According to Rick Haverty, director of infrastructure for URMC, technology plays a vital role in supporting the continuous demands of the medical center’s many caregivers. “It is critical for us to support the center’s core mission, especially in managing IT systems that drive healthcare delivery, all of which need to run non-stop, 24/7, 365 days of the year,” he explains.


Approximately a dozen members of the IT group ensure that URMC has state-of-the-art file servers, storage and data management solutions to support its ever-increasing cadre of essential medical applications. Currently, the team supports a mix of 300 physical file servers running Unix and Windows 2008 and 2003 along with 600 virtualized file servers running VMware. “We look at each new server request to first see if it can be virtualized to reduce capital costs, space and power,” adds Haverty. “We’ve also found that our server virtualization strategy eases disaster recovery and maintenance. To that end, we really appreciate how Commvault software helps us scale out our virtualized environment while easing support and protection of our legacy physical servers.”