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Enterprise information archiving offers organizations solutions for compliance and discovery, while reducing overall storage costs. To aid IT leaders, Gartner evaluates vendors offering products and services that provide archiving for email, social media, files and other content types.
Enterprise information archiving (EIA) incorporates products and solutions for archiving user messaging content (such as email, IM, and public and business social media data) and other data types (such as files, enterprise file synchronization and sharing [EFFS] and Microsoft SharePoint documents, some structured data, and website content). A vast majority of market spend for EIA is for email retention. EIA products provide features such as data reduction across content types, retention management, content indexing and at least basic tools for e-discovery. A new use case supporting analytics of secondary data also is starting to appear. Due to the complexity associated with managing multiple data types within an archive, EIA may more broadly encompass capabilities such as federated archive repository management, and common policy management for migration, retention and discovery across multiple repositories.
EIA solutions traditionally were implemented by highly regulated environments, such as financial services and healthcare, but this is changing as organizations of all sizes and all industries are starting to retain and manage email and other unstructured data for compliance, risk, governance and cost optimization. The costs of an EIA implementation can vary due to number of users or amount of content being retained, but often range from $3 to $15 per user per month for SaaS offerings, and $20 to $60 per user for on-premises solutions for messaging content, with file content being charged on a capacity basis. The price also varies by the number of content sources archived and the management modules selected, such as enhanced e-discovery and supervision. Gartner is seeing a majority of organizations selecting SaaS for new or updated messaging data archiving implementations.
It is important to remember that Gartner's Magic Quadrant does not just rate a product's quality, capabilities and features. The product is an important part of the rating, but the vendor's ability to acquire and support customers is equally important, as is its ability to grow product and service revenue. A vendor that offers a strong, technically elegant product, but is unable or unwilling to invest in marketing and sales to generate revenue and growth, will find itself unable to invest sufficiently in future development. In addition, a vendor's ability to understand market dynamics and adjust product roadmaps accordingly (such as offering support for cloud archiving) is important in a mature market like EIA, and establishing leadership, vision and credibility will propel some vendors to the front of the pack.