Remote Operations Management Service (ROMS™) Overview

The October 2007 issue of Storage Magazine indicated that "the primary factor driving respondents' management software purchases is "to manage more storage with the same staff," with more than 50% of those surveyed citing it as a key factor." The second most critical requirement is to "simplify the management of different storage environments."

CommVault has a long and strong history for helping customers to meet these objectives — the Simpana® Suite, like QiNetix™ before it, enables customers to drive costs out, and efficiencies in, to managing, accessing and protecting data. CommVault drives business value for its customers specifically based on the capacity to more efficiently manage, access, and protect data via the Common Technology Engine. CommVault® ROMS™ monitoring extends the inherent value proposition associated with the CommVault® Simpana® Suite via enhanced customer site monitoring and integration with CommVault support.

Download the CommVault Remote Operations Management Service (ROMS™) Datasheet (pdf)

The ROMS™ framework combines software, systems and personnel to provide managed monitoring for the CommVault-powered enterprise. Similar to the Call Home capabilities available in some storage hardware, ROMS™ support provides monitoring of key data management, access and protection systems for alerts that indicate Data MAP failures within the CommCell® deployment. If these alerts occur, ROMS™ monitoring transmits all the relevant information associated with the failure via encrypted web service to the CommVault® ROMS™ Operations Center. Here, alerts are analyzed and responded to, based on SLAs that have been established by the customer for each monitored server. ROMS™ support captures alerts as they happen, helping expedite resolution of issues affecting your critical systems — before they become morning headaches.

Learn More About ROMS™ To learn more about Remote Operations Management Service (ROMS™), CommVault has prepared a presentation. Please click the image to the left to open a pop-up window that will play the presentation video.

ROMS™ — Software as a Service

CommVault® ROMS™ support is an extension of CommVault's SaaS offering. The ROMS™ framework helps customers drive cost from their CommCell® operations through its automation and centralization of CommCell® support and reporting functions. ROMS™ support does not sleep, does not take vacations, and never gets sick. With ROMS™ support, your enterprise can dramatically increase personnel efficiency; verify compliance for data management, access, and protection activities; and allow for role based ALERTING based on dynamically variable system SLAs.

ROMS™ support is currently available to customers throughout the Americas and Australia. ROMS™ support is based on overnight, weekend and holiday coverage for customers in these geographies. ROMS™ support customers are required to have an active CommVault maintenance contract in order to activate and use ROMS™ support. ROMS™ support is not available to OEM customers or those customers whose resellers provide Level One Support.

ROMS™ support is certified for use with CommVault® QiNetix™ 6.1 and CommVault® Simpana® 7.0 Customers. Customers with clustered CommServe® deployments are supported in 7.0 deployments, only. Platform and version details are as follows: