WebEx Support
CommVault Technical Support uses WebEx software and technologies to enable faster problem identification and resolution and increase customer satisfaction.

The WebEx service improves the effectiveness of traditional telephone-based technical support by allowing CommVault support personnel to interact with our customers live over the Internet. Using WebEx, our CommVault support personnel can initiate online sessions so they can diagnose and fix problems using a powerful set of interactive tools.

It's Easy and Saves Time
With WebEx there is no need to pre-install or configure any software, all that is needed is a standard Web browser, CommVault then can assist in resolving issues regardless of location, and can take full control of your computer system or application if you desire or simply observe while functions are being performed by your end user. Other benefits are uploading or downloading files for analysis and downloading patches or updates to resolve specific issues.

Secure Communications
There is absolutely no reason to suspect that using WebEx services will compromise your company's security in any way. In fact, WebEx has gone to great lengths to support existing security policies and ensure that no new threats can be introduced as a result of using these services.