Bringing Self-Service to Data Management

Posted 4 January 2017 9:29 PM by Matthew Tyrer



The team at Storage Switzerland continues to hit the nail on the head in its recent "Data At Your Service" article, meaning self-service and data management are key components that must be brought together to succeed in today’s got-to-have-it now business environment.

We now live in an economy driven by on-demand services. Want a song? Go stream it. Want to watch a movie? Pick one and grab some popcorn because it’s starting. Want to buy that new gadget? Don’t bother with a store; go order it from your phone wherever you are and have it delivered to your door. The thought of having go to a store or call somebody to fix something is a desperate last resort! If you can’t find what you need in a forum, YouTube video, or other online resource than one really does debate, 'Do I really need it?' Sometimes that inability to get what you need when you need it turns into negative behavior: 'Company ABC didn’t have XYZ so I’m going to get it somewhere else!'

It’s only natural that with most of our everyday lives wrapped into having everything available to us on-demand that these expectations would become the new normal in our work life as well. With more people expecting faster access to traditional IT services, IT has had to evolve or risk its own clients going elsewhere to find what they need. Compute, storage and application resources are more and more commonly delivered via self-service. With the speed of business constantly accelerating and the time to revenue ever shortening, all process must follow suit and move faster. We no longer have the luxury of plotting out a project course where we can wait weeks or months for equipment and resources to be procured, shipped and configured. We needed it five minutes ago!

To that end, organizations are turning increasingly to tools that can help automate and orchestrate the delivery of these services internally and externally. Key to any of these is the underlying data platform delivering them. It is, after all, all about the data. Getting it faster. Using it faster. In order to properly provide these self-service capabilities, you need a platform that can:

  1. Provide knowledge and visibility of what data is where, who owns it and it’s value.
  2. Provide management of those data sets throughout their lifecycle, wherever the data happens to reside.
  3. Provide access to the data wherever it’s needed.
  4. Provide security of the data to ensure the right people are accessing the right data in the right places.
  5. Provide orchestration to move that data and all enmeshed resources related to it through the processes needed by the service the user is trying to leverage.

These capabilities mirror very closely to the “5 Fundamentals of Data Management” discussed by chairman, president and Commvault CEO, Bob Hammer, in his recent keynote address at Commvault GO 2016. This is also where many other vendors fall down. The disjointed approaches of yesteryear cannot deliver on these requirements. Commvault’s data platform not only protects and manages the data, but also provides the most critical element of access. Data wherever it’s needed. Data whenever it’s needed.

Commvault’s holistic platform ties it all together by enabling customers to see, access and use data on their own terms.

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