Last week, Commvault was named a February 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery Solutions for the third time. This distinction recognizes only the highest-rated vendors and products as evaluated by customers.
In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.”
To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
This recognition is particularly gratifying for Commvault because it “focuses on direct peer experiences of implementing and operating a solution.”
In other words, it is based on the experiences of our customers as they use our solutions to solve the various data challenges they face on a daily basis.
Here are some excerpts from customers who contributed to the distinction:
*All reviews and ratings are as of Feb. 20, 2020
“Best Backup Software in the market.”
— Senior Technical Support Engineer in the Services Industry
“Very Good Product. User friendly and easy to use best backup software in the market. New command center is very simple to use and makes your life easier.” Read more…
“The product is fantastic – the support is top notch!”
— Lead System Analyst, VP in the Finance Industry
“All software has some glitches, however Commvault prides themselves on improving the process each year with how they patch and upgrade. I can state the process is fantastic with little to no opened tickets afterwards. The support behind Commvault is top notch!” Read more…
“Very comprehensive tool, covering all our needs, enabling us to roll out new services.”
— Enterprise Architecture and Technology Innovation
“We have Commvault in use for WW backup and recovery in multiple DCs, distributed over multiple geographical locations. The environment is very stable and offers excellent central management and reporting capabilities.” Read more…
“Excellent support and product option. Keeping up to date with changes.”
— Backup and Recovery in the Communications Industry
“Excellent support and product options. I have had five years with this product and found it to be a quality product and service. Commvault keeps abreast of the ever-changing world. In particular, they have provided excellent support for Cloud environments. Regular service packs with new enhancements and hotfixes.” Read more…
“Probably the best tool out there for Data Management & Protection.”
— Backup Administrator in the Services Industry
“The interface in this backup application is really clean and simple to use. It didn’t take me too much time to learn how to use it. It is a really complete backup solution with tools for all your data management and protection needs, such as backup (exchange, databases, physical servers, virtual servers and a whole lot more) archiving, replication and of course great tools for monitoring and reporting to make sure the environment is healthy.” Read more…
Read more reviews about Commvault.
We are gratified that our customers continue to rate us extremely highly on Gartner Peer Insights for our Product Capabilities (4.8 out of 5 stars). Among Data Center Backup and Recovery Solutions, Commvault secured its highest marks in the Product Capabilities category for On-Premises Physical Servers (4.5 out of 5 stars); On-Premises Virtual Machines (4.5 out of 5 stars); and Public IaaS Storage Integration (5 out 5 stars).
We also received high marks in the Service & Support category (4.7 out of 5 stars), with Commvault earning particularly high marks in this category for the Timeliness of Vendor Responses (4.8 out of 5 stars) and Quality of Technical Support (4.8 out of 5 starts).*
To all of our customers who submitted reviews, we say thank you! When taken into account alongside Gartner-expert branded research from October 2019, such as the Magic Quadrant for Data Center Backup and Recovery Solutions and the Critical Capabilities for Data Center Backup and Recovery Solutions,* we see these reviews and comments from our customers as a validation of our commitment to remain a leader in Data Center Backup and Recovery and to help our customers always be ready.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Jason Knadler is a senior manager of Worldwide Influencer Relations at Commvault. Prior to joining Commvault, he held similar senior positions at NetApp and Hitachi Data Systems. He has garnered more than two decades of marketing and communications experience in the information and communications technology (ICT) industry – with a particular focus in data management, data protection, data analytics and storage software and hardware.