Commvault response to the Covid-19 pandemic
By Sandra Hamilton
As a global company with an ecosystem of stakeholders all over the world, we know everyone is grappling with COVID-19 and the health, safety and well-being of their teams, communities, customers and partners. And, communication has never been more important. Since the outbreak, we’ve established our own crisis procedures including eliminating air travel, postponing events and most recently, in response to guidelines from the World Health Organization and Centers for Disease Control and Prevention, adopted a work-from-home strategy across our facilities globally.
That said, we remain focused on our business so we can continue to be there for our customers and partners, while being mindful of the health and safety of our employees. Yesterday, we reached out to all our customers and partners to reinforce that we are doing everything possible to provide them with the maintenance and support services they require.
As a global company, a significant portion of our workforce already operates remotely, so we are more than confident we can continue to provide the level of support our customers need for their most critical systems. We have the policies and procedures in place, and routinely test our systems, to ensure we are always here for our customers. We also have a task force to support mission critical situations and our Worldwide Support Team is available 24 hours a day, seven days a week. We are also shifting more of our onsite work to be remotely delivered and will continue to look for ways to creatively deliver more services and training virtually to ensure everyone’s safety. As always, customers can submit questions through the Maintenance Advantage portal.
Equally important, our commitment to innovation and product improvement is unfaltering. In fact, just this week we released a technical preview of the very latest feature enhancements to our customers.
Personally, it has been amazing to see colleagues rally together to work in a virtual environment. I’m proud of how the organization has so quickly adapted to using our extensive tools to stay connected with the entire Commvault community. Even our professional services team, who thrives on working hand in hand, onsite with customers, has done an excellent job of embracing the virtual model to ensure we help our customers keep their businesses running. While we’re focused on continued productivity, we’re also being mindful of morale, hosting online, group events to keep our spirits up and using video and teleconference whenever possible to continue to foster our collaborative and interactive culture.
As we continue to monitor the situation, communication is critical, so please reach out if you have any questions. In turn, we are committed to providing regular updates as new information becomes available. With public gatherings being limited to small groups, or being canceled entirely, we are developing plans to bring our customer experience closer to our customers in FY21 through a series of live and online hosted and sponsored events.
Sandra Hamilton is Commvault’s VP, Customer Success.