By Mark Newberry
Service Provider Track at Commvault GO!
Commvault GO is only a few days away and with that we are very excited with what we have in store for our Service Provider partners who are planning on attending.
This year we have dedicated a track, rich with sessions, informal chats and labs to share the significant investments we have made into enabling your success – and equally important to listen and improve. Below are a list of sessions to help you as you build your agenda. Some delivered by Commvault experts, and others by your peers in the industry. In addition, you will also have the opportunity to engage one-on-one with our developers, as well as schedule Executive Briefings with our leaders on site. We thank you for the investment you are making next week and look forward to making it a productive few days with us.
Tuesday, Nov. 7, 2017
11 – 11:30 a.m.: Using Migration as a Service to Meet Your Client’s Data Migration Needs
How are you currently supporting your client’s migration needs? Take advantage of the Commvault Data Platform to migrate regardless of location, workload, or data type – either on-premises or to the cloud of your choice. This session will show you the advantages of MaaS.
11 – 11:30 a.m.: Choosing Your First “as a Service” Offering – Infrastructure Backup as a Service
Not sure where to start with your xaaS offering, IaaS Backup is the baseline catalogue offering. How do you configure, deploy and charge for this offering? Looking to enhance your backup with a cloud-enabled and managed service? Learn how Commvault’s infrastructure backup as a service is the best option.
12 – 12:30 p.m.: Remote Backup As A Service For Service Providers
Considering a backup as a service that supports both cloud and hybrid backup to disk delivery methods? Come see how Commvault’s RBaaS is the best choice.
12:15 – 1 p.m.: What’s New for Service Providers – The Service Provider Road Map
Interested in how our technology and licensing road maps support our service providers? You can learn about the specialized service offerings that Commvault’s heavy investment in supporting Service Providers has generated. See how licensing and pricing options can align with Service Providers needs.
12:15 – 1 p.m.: There’s More to Data Management Than The Data
Ubistor leverages a strategic approach to how it manages its customers’ data and system recovery. It’s not just about the data – it’s about the data management and its life cycle. Taking into consideration the compliance, residency and recovery needs in order to build a complete solution for its customers. Learn how this benefits its customers.
12:15 – 1 p.m.: Maximize Customer Satisfaction With Automated Provisioning And Self Service
It’s well understood that automation increases productivity and can increase margins. We have Henry Ford to thank for that. However, in today’s technological world the fulfillment of that aspiration is difficult, if not impossible, with disparate systems only adding to the pain. In this session you’ll see how ThinkOn, a leading Canadian Cloud Service Provider and Aggregator is attacking the problem. From quoting, client deployments, hosted and cloud, to ongoing customer growth, it is taking control of its technology and services catalogue offerings through automation. This all delivers increased margins, responsiveness and customer satisfaction. Commvault’s Data Management Platform is an integral part in delivering its automation development to include orchestrated deployments of its EndPoint and Backup as a Service offerings. As well as protecting its own environment. You’ll also hear its best practices with its Commvault partnership that creates a trusted and valuable relationship. ThinkOn is Canada’s only wholesale provider of storage, compute and networking(IaaS) resources, building world-class cloud services across North America. Through its expertise, ThinkOn delivers a competitive advantage to any Canadian company that wants to operate at cloud scale – without leaving Canada.
1 – 2 p.m.: Delivering as a Service
This lab will cover the set of standardized XaaS offerings that can be easily deployed and delivered as a catalogue offering, in addition to how to fine tune them to be in line with your customer’s expected performance metrics
3:15 – 4 p.m.: How Can Managed Services Help You
Join us for a fireside chat with Congruity 360’s CEO Mark Sherman and CTO John Downey. Throughout this session, we will dive into the challenges and obstacles they have faced and overcome in areas such as general cloud patterns, cloud evolution, hybrid cloud, and how they have leveraged Commvault to get to their solution faster. After partaking in this chat, you will have a better grasp on how managed services can help you and your business.
3:30 – 4 p.m.: Using Data To Drive Your Service Catalogue
How do you know which service offering your customers need? From identifying the next service your customers may require to what you know about their current and projected consumption, let the data you have enhance your service catalogue.
4 – 4:45 p.m.: Multi-Cloud, Multi-Tenant. One Solution, One Platform.
Commvault Listens – like many others: Over time Schuberg Philis built many different data management environments using multiple products and multiple instances, including Commvault CommCells. Cloud introduced a need for change, due to data placements, and workloads moving out of their own data centers, and changing customer requirements. Learn about some of the key decisions it made in the process, and how Schuberg Philis moved from many to one solution that resulted in improved quality, faster time-to-market, easy-of-use-and-improved customer satisfaction.
5 – 5:30 p.m.: Improve your Reconciliation – Simplified Billing and Reporting for Service Provider
Are you spending inordinate time figuring out your client’s usage and billing? Come see how Commvault’s new billing and reporting can simplify your monthly reconciliation process and make sure you are accurately accruing your xaaS revenue.
Wednesday, Nov. 8, 2017
2 – 2:45 p.m.: Evaluating Public Cloud And On-Premises Options For Secure, Compliant Managed Backup
Organizations in heavily regulated markets have key data protection needs. This session explains the criteria for a multi-tenant managed backup service, including when to opt for solutions on-premises, off-premises or in the public cloud. Featuring an interview with PossibleNOW, a provider of privacy and compliance solutions, it showcases a public cloud implementation with encryption and customer-managed keys for compliant managed backup.
3:15 – 4 p.m.: Simplify New Client Onboarding – Service Provider Or IT as a Service Provider
Is your client on-boarding process painful? From multi-tenancy to self-service, Commvault’s service provider enabled platform provides an easy, repeatable and secure approach to new client on-boarding whether you provide IT as a Service Provider or it’s your business.
4:45 – 5:30 p.m.: How Self Service Can Help You
Are you jumping to support your clients’ requests? Self Service can help eliminate those requests by providing the ability for your clients to take care of themselves.
4:45 – 5:30 p.m.: Consultative Options – Helping Service Providers Grow Their Business
Backup is a must. But what happens beyond backup? Want to know how our specialized services can help you build out extended service options and benefit from the analysis? This presentation will go beyond the standardized service offerings and into the unique added service Commvault offers for our partners.
5 – 5:30 p.m.: Easing The Burden Of The Support Desk For Large Enterprises And Service Providers
Are you in reaction mode supporting your clients’ requests? Self Service can help eliminate that operational mode and provide the ability for your clients to take care of themselves.
Tuesday, Nov. 7, 2017
1 – 2 p.m.: Delivering as a Service
This lab will cover the set of standardized XaaS offerings that can be easily deployed and delivered as a catalogue offering, in addition to how to fine tune them to be in line with your customer’s expected performance metrics.
5 – 6 p.m.: Establishing Multi-Tenancy
This lab will take you through the front end of creating a multi-tenancy environment and demonstrating a rapidly deployable, secure environment, which can be easily replicated with the proper credentials for each request.
Wednesday, Nov. 8, 2017
2 – 3 p.m.: Establishing Multi-Tenancy
REPEAT – This lab will take you through the front end of creating a multi-tenancy environment and demonstrating a rapidly deployable, secure environment, which can be easily replicated with the proper credentials for each request.
3 – 4 p.m.: Delivering as a Service
REPEAT – This lab will cover the set of standardized XaaS offerings that can be easily deployed and delivered as a catalogue offering, in addition to how to fine tune them to be in line with your customers’ expected performance metrics