---
title: "Customer Support Policies"
type: "WebPage"
language: "en-US"
url: "https://www.commvault.com/document/customer-support-policies"
date: "2024-01-08T22:42:26-05:00"
modified: "2025-08-15T23:40:55-04:00"
description: "Need help? We’re here for you. The operation of your data backup solution is critical to your business, and that’s why we’re committed to providing the timely support and resources you need. Metallic offerings are covered by the best-in-class Commvault support team, which can be contacted directly through the Metallic Hub via chat or email, while online resources and documentation are available at https://metallic.io/documentation"
image: "https://www.commvault.com/ogimage/fb/5820/"
breadcrumbs:
  - name: "Commvault Home"
    url: "https://www.commvault.com/"
  - name: "Document"
    url: "https://www.commvault.com/document"
  - name: "Customer support policies"
---

# Customer Support Policies