Commvault Privacy Policy

This Site is operated by Commvault Systems Limited, an company incorporated under the laws of the United Kingdom, with a registered address at Apex Plaza Forbury Road Reading, Berkshire United Kingdom RG1 1AX. Commvault Systems Limited, ("we", "us" or “Commvault”) is committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws.

This Privacy Policy provides information about how we process personal information through the website www.commvault.com ("Site").

By visiting our Site or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this Policy. Where required by law, we will only collect personal information from you if you have specifically agreed to us doing so (for example through your acceptance of this Policy or via an electronic tick-box or other similar measures as required by the applicable privacy and data protection laws).

You do not have to provide your personal information to us, but if you do not provide certain information it may affect the service we are able to provide to you.

By continuing to use this Site, you agree to us, as data controllers collecting and using your personal information in accordance with this Privacy Policy and for the purposes of properly running the Site and offering our products and services to you.

The personal information that we collect

The primary purpose of this Site is to provide you with information regarding the products and services provided by the Commvault Systems group of companies and the consultants who deliver those services. It is intended for business users, who may be interested in learning about our products and services in a professional capacity.

When you use this Site, as is the case with most websites, certain limited information (such as your browser type and IP address) will be collected by us automatically.

We will also collect and store certain personal and private information as follows:

Newsletters and other marketing collateral

If you wish to receive one of our newsletters, or download certain marketing content such as whitepapers or datasheets, you will need to provide us with your name and email address. Please see below in relation to marketing preferences and the sharing of this information.

Site Surveys

From time to time, we may ask you to complete a user satisfaction survey. In completing the survey, you may provide us with personal information, including your name, email address and views and opinions.

Event Registrations

If you wish to register for an event, either a physical or online event, you will need to provide your name, email address, and certain other information as appropriate for the event.

How we use personal information

In particular, we use the personal information we collect from you for the following purposes:

  • personalising the look and feel of the Site, to fit personal preferences which we have inferred from your usage of the Site and to provide you with the appropriate local version of the Site (see the "Analytics" and "Cookies" sections for more information);
  • communicating with you regarding our products and services, in line with your stated preferences; and
  • improving the Site and the service we offer - for example you may be asked to complete one of our online user satisfaction surveys.

We will only use your information where we have obtained appropriate permissions from you (where necessary) and will only use the information in accordance with this Policy, or where it is required and authorised by the applicable law.

Communications from us

Where you have indicated you would like to receive newsletter(s) we may send these together with marketing in the form of email alerts and bulletins to tell you about our services.

You can also unsubscribe from receiving certain electronic messages by following the “unsubscribe” instructions included in our communication.

Providing information to others

We work closely with trusted partners with whom we need to share personal information to help us run this site and offer our products and services to you. Where appropriate, information may be provided to these partners in an aggregated form, such that it would not personally identify you. Our partners include:

  • Commvault Systems entities around the world. You can find a current list of the names and addresses of Commvault Systems entities in the Web [Commvault Systems]; and
  • law enforcement bodies, in order to comply with any legal obligation or court order and, where we are otherwise requested to provide information, we may provide it but only in accordance with applicable privacy and data protection laws.

We may also provide information to third party service providers who, as data processors, will only process information on our behalf and under our instructions to help run some of our internal business operations including email distribution, IT services and customer services, or to provide advertising on the Site.

These recipients , both service providers and Commvault Systems entities may be located in the UK, in other countries in the European Economic Area or elsewhere in the world, such as for example the United States of America, that do not offer an equivalent level of protection of privacy as in the European Economic Area. Different privacy laws may apply in these countries and you understand and unambiguously consent to the transfer of personal information to these countries, group companies and service providers.

We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.

In the event that your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement agencies or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

We will only share information with such organisations where we have your permission to do so in accordance with this Policy, or it is mandatory under the corresponding applicable laws.

You agree that we may disclose or share your personal information with such partners in order that we may operate the Site and offer our products and services to you.

Keeping information secure

Security is very important for us. We apply the security measures foreseen in the applicable regulations as well as our own security measures. We invest significant resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Keeping your records

We keep records for as long as required to provide the relevant service, and in accordance with legal, tax and accounting requirements. Where your information is no longer required, we will ensure it is destroyed in a secure manner and, where required by applicable law we will notify you when such information has been destroyed.

Cookies

This Site uses cookies (which includes third party cookies to support analytics functionality) and other similar technologies, to improve the user experience. For more information on this, please see our Cookies Policy.

Access, rectification, cancellation and objection rights

In some jurisdictions you may have the right to request a copy of your personal information which is within our custody and control together with details about how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You may also have a right to request erasure of your personal information, as well as, in certain circumstances, to stop or challenge the processing of your personal information.

In relation to all of these rights, please email or write to us at the address below. This request must include at least the following information: your complete name, notification address, copy of your ID card or passport and explanation of the right that it is exercised. We will respond to your requests within all applicable timeframes.

Complaints Process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.

Third party sites

This Policy only applies to this Site. If you land on our Site from other websites (or move to other websites from our Site) you should read their separate privacy policies.

Terms of Use

This Privacy Policy governs the ways in which we collect and use information about you through the Site. For the terms and conditions which apply to your use of this Site, please refer to the Terms of Use.

Updates

We keep this Policy under regular review and update it from time to time. Please review this policy periodically for changes.

If you do not accept the amended Policy, please stop using this Site.

Contact

If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, please contact us via privacy@commvault.com or write to Commvault Systems Limited, Apex Plaza Forbury Road Reading, Berkshire United Kingdom RG1 1AX.


Date: 23/6/2017

Version: V1