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Over the past few years, I’ve had more conversations about AI than I can count.
Some are focused on potential. Some are focused on risk. Very few are grounded in how AI actually shows up in day-to-day operations.
That’s why I’m writing about an episode of STRIVE I recorded with Ravit Jain, founder and host of “The Ravit Show.”

We didn’t spend time on hype. We didn’t speculate about the future. We focused on what’s happening right now – and what changes when conversational AI is layered on top of unified resilience.
Watch the episódio completo.

Principais conclusões: o que essa mudança realmente significa

  • A IA conversacional ajuda a reduzir as barreiras ao acesso à inteligência cibernética. Os líderes podem fazer perguntas complexas em linguagem simples e obter respostas que podem ser colocadas em prática.
  • A resiliência unificada ajuda a reduzir a fragmentação. A integração da recuperação, da segurança e da governança pode alterar a rapidez com que as organizações respondem.
  • Trust is the deciding factor in AI adoption. Without transparency and control, AI doesn’t move beyond experimentation.
  • Clean data matters more than speed alone. Recovery isn’t just about getting systems back – it’s about getting back to a trusted state.
  • AI doesn’t replace expertise. It amplifies it by helping to remove friction and accelerate understanding.

Dos painéis de controle ao diálogo

For years, cybersecurity platforms have relied on dashboards, charts, alerts, and reports. And for technical teams, those tools work. But most leaders don’t think in dashboards. They think in questions:

  • Estamos expostos?
  • Quanto tempo vai demorar a recuperação?
  • What’s the impact if something happens right now?

Ravit and I talked about how conversational AI changes that dynamic. Instead of navigating layers of tooling, teams can interact directly with their environment using natural language. That fundamentally changes who can engage with cyber resilience – and how quickly decisions can be made.

Antevisão: Tornando a resiliência cibernética mais acessível

Catch a sneak peek of the episódio completo where we explore how conversational AI shifts cybersecurity from something you interpret to something with which you can directly interact.

A confiança muda tudo

One theme kept coming up throughout our discussion: trust. It’s easy to build an interface that answers questions. It’s much harder to build one that leaders trust in a real incident.
Trust comes down to a few things:

  • Integridade dos dados
  • Controle de acesso
  • Transparência
  • Governança
  • Consistência ao longo do tempo

If an executive asks a question about recovery posture, the answer has to be right. It has to be explainable. And it has to be grounded in data that hasn’t been compromised. Without that foundation, conversational AI is interesting, but not operational. With it, it becomes something teams rely on.

Por que a unificação é importante

Outro ponto que se destacou em nossa conversa foi o quanto ainda há complexidade na maioria dos ambientes:

  • Diferentes ferramentas para backup.
  • Diferentes sistemas de segurança.
  • Diferentes processos de governança.
  • Todos operam de forma independente.

That fragmentation slows everything down – especially during an incident.
Unified resilience helps change that by bringing those pieces together into a single operational layer. When conversational AI sits on top of that layer, you’re not querying isolated systems anymore. You’re interacting with a connected view of your entire environment. That’s where things can start to move faster and clarity improves. And that’s where recovery decisions become more confident.

This Isn’t About Replacing People

There’s always a question that comes up when AI enters the conversation: What happens to the teams?

Ravit addressed this directly. AI isn’t replacing expertise – it’s extending it. Security teams still define policy. Recovery teams still validate outcomes. And leaders still make decisions.
What changes is how quickly they can get to the information they need – and how clearly they can understand it. Because when you’re in the middle of a cyber event, that clarity matters.

Uma mudança na forma como as organizações operam

There’s also a cultural shift happening when conversational AI becomes part of the workflow:

  • As discussões sobre segurança podem se tornar mais fáceis de acompanhar.
  • Mais partes interessadas podem participar.
  • As decisões podem ser tomadas mais rapidamente.
  • Os silos podem começar a se desintegrar.

Instead of cybersecurity being confined to a handful of specialists, it becomes something the broader organization can engage with. To be clear – that doesn’t make it simpler. But it does make it more accessible.

Assista ao episódio completo

In the full STRIVE episode, you’ll discover:

  • Como a IA conversacional está sendo realmente utilizada na segurança cibernética.
  • O que é necessário para criar confiança em sistemas baseados em IA.
  • Por que as plataformas unificadas ajudam a melhorar os resultados da recuperação.
  • Como as organizações podem começar a refletir sobre essa mudança.

Assista agora sobre.
If you’re thinking about how AI fits into your resilience strategy, it’s worth the time.

Perguntas frequentes

P: O que é IA conversacional na área de segurança cibernética?

R: A IA conversacional permite que os usuários interajam com sistemas de segurança e recuperação por meio da linguagem natural, facilitando o acesso a informações sem a necessidade de navegar por ferramentas complexas.

P: Como a IA conversacional ajuda a melhorar a resiliência?

R: A IA conversacional ajuda a reduzir as dificuldades na compreensão dos dados, pode acelerar a tomada de decisões e permite que mais partes interessadas participem das discussões sobre recuperação e segurança.

P: Por que a confiança é tão importante para a adoção da IA?

A: If teams don’t trust the data, the controls, or the outputs, they won’t rely on AI during critical moments.

P: O que significa “resiliência unificada”?

R: A resiliência unificada refere-se à integração da proteção de dados, da segurança, da governança e da recuperação em uma única abordagem integrada, em vez de gerenciá-las separadamente.

P: A IA conversacional substitui as equipes de segurança?

R: Não. A IA conversacional pode ajudar as equipes a trabalhar com mais eficiência, facilitando o acesso e a compreensão das informações.

P: Por onde as organizações devem começar?

R: Concentre-se na integridade dos dados, na governança e na unificação da visibilidade entre os sistemas antes de incorporar recursos de conversação.

Darren Thomsoné vice-presidente e diretor de tecnologia da Commvault para a região da EMEA

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Pontos principais

  • A resiliência cibernética depende tanto da tecnologia quanto da expertise dos profissionais responsáveis pela proteção e recuperação de sistemas críticos.
  • O aprendizado contínuo ajuda as equipes de parceiros a se manterem atualizadas em relação às ameaças em constante evolução, aos ambientes híbridos e às melhores práticas de resiliência.
  • A Commvault Academia Readiverse oferece treinamentos voltados para funções específicas, laboratórios práticos e certificações projetadas para desenvolver habilidades de resiliência cibernética aplicáveis na prática.
  • Os clientes valorizam cada vez mais os parceiros capazes de oferecer orientação confiável, acelerar a preparação para a recuperação e maximizar os resultados em termos de resiliência.
  • Investir em educação continuada ajuda a fortalecer as capacidades dos parceiros, gera confiança nos clientes e contribui para o crescimento dos negócios a longo prazo.

Organizations are facing increasing pressure to defend against sophisticated and ever-changing threats. But they also need to manage complex hybrid environments, enable rapid recovery, and maintain continuous operations. Technology plays a critical role – but it’s not enough on its own.

True resilience depends on the readiness, experience and ongoing development of the professionals designing, implementing and supporting these environments. As resilience operations continues to mature, trusted expertise has become a critical differentiator.

The Growing Importance of Continuous Learning

Cyber resilience environments are constantly evolving – from expanding hybrid infrastructures to increasingly advanced threats and rising recovery expectations.

For partner professionals across sales, consulting, engineering and support, staying current is no longer optional – it’s essential. Continuous learning helps teams:

  • Fortalecer os conhecimentos especializados em resiliência cibernética.
  • Desenvolva confiança nas conversas com os clientes.
  • Mantenha-se atualizado com as tecnologias em constante evolução e as melhores práticas.
  • Prepare-se para novas funções e oportunidades.

Whether supporting ransomware readiness, designing recovery strategies or navigating complex data environments, skilled professionals play a critical role in helping maintain resilience and operational continuity.

Building Expertise Across the Partner Ecosystem

At Commvault, we recognize that different partner roles require different skills and learning paths.

That’s why Academia Readiverse was created – offering role-based learning and outcome-focused certifications across sales, engineering, consulting, architecture and support. Beyond just certification, our courses provide practical expertise that drives real customer outcomes.

The Commvault Academia Readiverseoferece:

  • Percursos de aprendizagem baseados em funções.
  • Aprendizagem flexível e no seu próprio ritmo.
  • Laboratórios práticos baseados em cenários.
  • Certificações que comprovam a preparação para o mundo real.

Today, more than 10,000 active learners across the partner ecosystem are building their expertise through Academia Readiverse, reflecting the growing importance of cyber resilience skills across the industry.

Why Expertise Matters to Customers

Customers aren’t just investing in technology – they’re investing in outcomes.

They expect confidence in their ability to protect, manage, and recover systems when disruption occurs. They need trusted experts who can help reduce risk, accelerate recovery, and maximize the value of their investments.

Partners with continuously developing teams are better positioned to help:

  • Acelerar as implantações.
  • Alinhar as soluções às necessidades em constante evolução.
  • Melhorar a prontidão operacional.
  • Fortalecer a preparação para a recuperação.
  • Enfrentar desafios complexos relacionados à resiliência.

As cyber resilience becomes mission-critical, expertise becomes a key differentiator.

Investing in the Future of Cyber Resilience

The cyber resilience landscape will continue to evolve – and so will customer expectations.

For partner professionals, continuous learning helps drive long-term growth, credibility, and readiness. For partners, it helps strengthen delivery and build trust. For customers, it helps enable better outcomes.

Explore the Commvault Academia Readiverse, and start building the expertise that sets your team apart – with role-based learning, hands-on training, and certifications designed for real-world impact.

Perguntas frequentes

Q: Why is technology alone not enough to achieve cyber resilience?
A: Technology provides the tools needed to protect and recover data, but successful cyber resilience also depends on the people using those tools. Skilled professionals are essential for helping design effective strategies, respond to threats, and enable rapid recovery when disruptions occur.

Q: What role does continuous learning play in cyber resilience?
A: Continuous learning helps professionals stay current with evolving cyber threats, changing technologies, and emerging best practices. It also helps build confidence in customer engagements and prepare teams to address increasingly complex resilience challenges.

Q: What is the Commvault Academia Readiverse?
A: Academia Readiverse is Commvault’s learning platform that offers role-based training, hands-on labs, flexible learning paths, and certifications. Its programs are designed to help sales, engineering, consulting, architecture, and support professionals develop practical cyber resilience expertise.

Q: How do customers benefit from working with highly trained partners?
A: Customers gain access to trusted experts who can help reduce risk, improve operational readiness, accelerate deployments, and strengthen recovery preparedness. This expertise helps organizations achieve better outcomes from their cyber resilience investments.

Q: Why are certifications important in the cyber resilience field?
A: Certifications help validate real-world knowledge and readiness, giving both partners and customers confidence in a professional’s capabilities. They also support career development and demonstrate a commitment to maintaining current expertise.

Q: How can partners prepare for the future of cyber resilience?
A: Partners can prepare by investing in ongoing education, developing role-specific expertise, and staying aligned with evolving resilience requirements. Building a culture of continuous learning helps teams remain effective as customer expectations and threat landscapes continue to evolve.

Thomas Kestner is Global Director Partner Solutions & Services Enablement, WW Education Services, at Commvault.

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Anunciamos uma parceria estratégica reforçada entre a Commvault e a HPE –baseada na convicção comum de que a proteção de dados e a resiliência cibernética precisavam evoluir em paralelo com a infraestrutura moderna. E se você estava na sala durante a palestra de Antonio Neri ou a assistiu online, talvez se lembre de que a Commvault foi mencionada no palco. Na época, aquilo pareceu uma forte declaração de intenções.

Hoje, voltando para Las Vegas, parece que há algo mais: Execução. Impulso. E uma oportunidade real de construir uma TI moderna e resiliente para os clientes. – one grounded in a shared belief that data protection and cyber resilience needed to evolve alongside modern infrastructure.

And if you were in the room for Antonio Neri’s keynote or watched it online, you might remember Commvault being called out on stage.

At the time, it felt like a strong statement of intent.

Today, heading back to Las Vegas, it feels like something more:

Execution. Momentum. And a real opportunity to build modern, resilient IT for customers..

What’s changed in the past year

In the last twelve months, the conversations we’re having with customers have shifted – but so has the environment they’re operating in.

Yes, data is growing. Yes, AI is accelerating. And yes, you absolutely need to have a resilience plan for AI.

But what’s also changed is the nature of the risk.

We’re now entering what many are calling the age of frontier AI – with advanced models like Mythos fundamentally changing how quickly vulnerabilities are discovered and exploited.

You may have seen that , destacamos como esses modelos estão reduzindo o que costumava ser ciclos de exploração de semanas para minutos, diminuindo drasticamente o tempo que as organizações têm para responder ou se recuperar. Os ataques estão se tornando mais automatizados, mais autônomos e mais imediatos. O que significa que o que você achava que sabia pode não se aplicar mais:Que você terá tempo para aplicar o patch antes que alguma vulnerabilidade seja explorada

  • That you’ll have time to patch before something is exploited
  • That recovery can happen “after the fact”
  • É isso que realmente mudou.

    É por isso que as conversas que estamos tendo hoje — com clientes, com parceiros e em todo o setor — não giram tanto em torno de se algo vai acontecer, mas sim de quão rapidamente você consegue se recuperar quando isso ocorrer. E é também por isso que a inovação conjunta com parceiros como a HPE — levando ao mercado novas soluções diferenciadas que resolvem desafios reais dos clientes e fortalecem nosso portfólio de resiliência cibernética — é tão incrivelmente valiosa.

That’s what’s really changed.

It’s why the conversations we’re having today – with customers, with partners, and across the industry – are less about if something happens and more about how quickly you can recover when it does.

And it’s also why the joint innovation with partners like HPE – bringing to market differentiated new solutions that solve real customer challenges and strengthen our cyber resilience portfolio – is so incredibly valuable.

Se pararmos para analisar o último ano dessa parceria, eu classificaria nosso progresso com a HPE em três áreas bem definidas.

If you step back and look at the past year of this partnership, I’d group our progress with HPE into three clear areas.

Já fomos muito além da produção e da proteção na infraestrutura de armazenamento, estendendo-nos às plataformas de tempo de execução. Assim, não apenas possibilitamos um gerenciamento simplificado de snapshots e uma recuperação mais rápida em tecnologias de armazenamento da HPE, como o HPE Alletra Storage MP ou o HPE StoreOnce, como também não nos limitamos à camada de armazenamento. Um ótimo exemplo disso é a proteção sem agente para máquinas virtuais (VMs) gerenciadas por meio do software HPE Morpheus.

A virtualização está passando por um período de verdadeira ruptura neste momento. Os clientes não estão apenas avaliando alternativas – eles estão migrando ativamente. E isso traz riscos. Nosso foco tem sido ajudar a garantir que a proteção não seja interrompida e possa permanecer consistente durante (e após) essas transições.

A proteção sem agente acrescenta mais uma camada para simplificar isso – eliminando dependências que podem tornar as migrações mais lentas ou complicadas, ao mesmo tempo em que ajuda a manter as VMs protegidas em todos os ambientes. Esse nível de integração em toda a pilha permite que os clientes acelerem sua estratégia de migração de VMs com confiança e nos seus próprios termos, o que se traduz em maior agilidade operacional, redução de riscos e maior economia de custos.

We’ve moved well beyond production and protection across storage infrastructure to run-time platforms. So not only do we enable simplified snapshot management and faster recovery across HPE storage technologies like HPE Alletra Storage MP or HPE StoreOnce, we don’t stop at the storage layer. A great example of that is agentless protection for virtual machines (VMs) managed through HPE Morpheus Software.

Virtualization is in a period of real disruption right now. Customers aren’t just evaluating alternatives – they’re actively migrating. And that introduces risk.

What we’ve focused on is helping to make sure protection doesn’t break and can remain consistent during (and after) those transitions.

Agentless protection adds another layer to simplify that – removing dependencies that can slow down or complicate migrations, while helping keep VMs protected across environments.

This level of integration up the stack means customers can accelerate their VM migration strategy confidently and on their own terms, translating to better operational agility, reduced risk, and greater cost-savings.

A segunda mudança tem sido na forma como atuamos no mercado em conjunto – e no que oferecemos aos clientes como um conjunto unificado de soluções. Grande parte disso se deve ao papel do

software HPE Zerto da Commvault.

Ao integrar o HPE Zerto de forma mais profunda ao Commvault Cloud, fortalecemos nossa platform proteção contínua de dados, resiliência e mobilidade de cargas de trabalho, o que permite que os clientes modernizem suas plataformas e recuperem rapidamente suas cargas de trabalho para manter seus negócios em funcionamento após interrupções operacionais. E, mais recentemente, lançamos uma inovação revolucionária com.

By integrating HPE Zerto more deeply into Commvault Cloud, we’ve strengthened our platform with continuous data protection and workload resiliency and mobility that enables customers to modernize platforms and rapidly recover workloads to keep their business running after operational disruptions.

And more recently, we introduced a game-changer with desenvolvido com base na infraestrutura da HPE, uma solução completa que se baseia em:

  • Armazenamento HPE Alletra Storage MP X10000 de alto desempenho, totalmente em flash, para recuperação acelerada de dados em formato de objeto e de arquivo
  • Servidores HPE ProLiant Compute para computação segura e de nível empresarial
  • And an industry-leading cyber resilience platform that’s flexible and scalable enough to take advantage of that performance.

Flex solves customers’ challenges in protecting data-intensive workloads like multi-petabyte data lakes that power AI and analytics applications. With Commvault Flex built on HPE technology, customers get an integrated solution that accelerates recovery, simplifies deployment, scales easily, and can help them meet their resilience objectives and recovery SLAs for the foundational data that powers their business.

One more area that’s really come into focus for us over the past year is GreenLake by HPE. As customers push harder into AI, one thing that becomes clear pretty quickly is how infrastructure is delivered and consumed matters just as much as what’s powering it under the hood. There’s a growing need for environments that can scale, adapt, and evolve alongside these AI workloads without adding more complexity. That’s where GreenLake becomes such an important part of the conversation. It’s not just a platform – it’s how many customers are starting to think about building AI-ready infrastructure and become an agentic enterprise. For us, that means doubling down on how Commvault shows up in that ecosystem, continuing to invest in tighter integration and an optimized experience. It’s an area we’re really excited about, and one where you’ll continue to see both teams pushing forward together.

#3 – Resultados reais dos clientes que validam a direção

The third area – and probably the most important – is what we’re seeing in customer environments.

We’re starting to see this architecture land in meaningful ways.

For example:

  • A large European bank leveraged the combined Commvault and HPE solution to strengthen cyber resilience across mission-critical banking systems – while also supporting regulatory requirements like DORA compliance. What made the difference here was the combination of Commvault’s architectural advantages and tight integration with the high-performance HPE Alletra Storage MP X10000, enabling the customer to meet recovery objectives that other solutions couldn’t match.
  • Uma importante organização de jogos online da África do Sul seguiu um caminho um pouco diferente, concentrando-se na disponibilidade e no tempo de funcionamento de sua platform. Nesse caso, a integração do HPE Zerto à oferta mais ampla da Commvault possibilitou a replicação contínua e uma recuperação mais rápida, oferecendo suporte a um ambiente de alta disponibilidade em que até mesmo breves interrupções causam impacto nos negócios. O cliente obteve uma oferta de resiliência mais completa, fornecida de ponta a ponta pela Commvault, o que simplificou o processo de aquisição e suporte.

Different use cases – but a common theme:

Customers aren’t just buying backup anymore. They’re investing in resilience as part of their production architecture.

Por que a infraestrutura híbrida é mais importante do que nunca

If you zoom out, the pattern is clear.

AI workloads are amplifying everything. There’s more data, cycles are faster, and there’s less tolerance for disruption.

And increasingly, the limiting factor isn’t compute – it’s data: How quickly it can be accessed, how efficiently it can be moved, and how fast it can be recovered when something goes wrong.

That’s why platforms like the HPE Alletra Storage MP X10000 are playing a bigger role in these conversations – high performance, scale-out storage that can scale to meet extreme capacity and throughput demands. And when it’s integrated in a solution like Commvault Flex, it creates something that’s increasingly important – a protection and recovery layer that can actually keep up with AI.

Perspectivas para o HPE Discover

Heading into this year’s event, there’s a different energy.

A year ago, we were talking about what we could build together.

Now, we’re seeing:

  • Integração técnica mais profunda
  • Alinhamento mais claro na estratégia de entrada no mercado
  • E resultados reais para os clientes que comprovam a eficácia dessa abordagem

There’s still a lot of work ahead. But it feels like we’re at one of those points where things start to really take off.

Because the reality is simple:

AI doesn’t wait.

And increasingly, neither can your recovery strategy.

If you’re going to be at HPE Discover 2026, I’d encourage you to stop by and take a look.

Have a conversation with our team at our booth.  Take in a demo. Attend our breakout session. Or setup a meeting with our exec teams for a deeper dive.

I can’t wait to see you there – and to see what all this incredible momentum brings in the coming year.

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There are a lot of conversations happening right now about cyber resilience. Most focus on technology: Detection speed. Recovery architecture. AI-enabled security operations.
All of those things matter. But after sitting down with Dr. Erika Voss, SVP, Global Chief Security & Data Officer at Blue Yonder, and Sam Archey, VP of Trust at Blue Yonder, I kept coming back to something much more fundamental: Trust.
Not trust as a slogan or marketing message, but trust as something operational. Something built deliberately over time and tested in the moments when organizations are under the most pressure.
That distinction can matter because resilience today isn’t just about recovering systems. It’s also about how organizations communicate, how they lead, and how they maintain confidence while uncertainty is still unfolding.
And for a company like Blue Yonder – operating at the center of global supply chains – that challenge becomes even more visible.
Watch the episódio completo.

Principais conclusões: O que a confiança cibernética moderna realmente exige

  • Trust is built through consistency, not perfection. Customers don’t typically expect immediate answers, but they do expect transparency and follow-through.
  • A resiliência é uma questão operacional, não teórica. Os processos de comunicação, coordenação e tomada de decisão podem ser tão importantes quanto os controles técnicos.
  • Relacionamentos sólidos estabelecidos antes de um incidente podem determinar a eficácia com que as equipes respondem durante o mesmo.
  • A resiliência da cadeia de suprimentos pode aumentar os riscos, pois as interrupções se propagam por ecossistemas interconectados.
  • Organizations are increasingly judged not on whether incidents happen – but on how they respond when they do.

Resiliência e confiança

One thing became clear very early in this discussion: Erika and Sam don’t think about resilience as a standalone security function. They think about it as a trust function.
Most organizations still separate these ideas:

  • A equipe de segurança é responsável pela resposta técnica.
  • O departamento de Comunicações gerencia as mensagens.
  • A liderança entra em ação quando é necessário escalar a situação.

But what Blue Yonder has built is much more integrated than that. Their approach recognizes that customer trust is shaped in real time by operational behavior – not just technical outcomes.
And in a supply chain environment, where countless organizations are interconnected, that operational behavior can become incredibly visible. When something breaks inside that ecosystem, the impact rarely stays isolated. 

O momento em que a confiança é realmente posta à prova

One of the strongest themes throughout the conversation was how quickly trust can be lost – and how intentional organizations must be to preserve it.
Erika put it bluntly: Customers are no longer evaluating whether companies experience incidents. That’s become table stakes in the modern threat landscape. What they are evaluating is something much more specific: Did they hear it from you first?

That distinction changes how organizations should think about incident response.
For years, the instinct during cyber events was often to hold communication until every detail was verified. But the reality today is that silence can create uncertainty faster than almost anything else.
Customers don’t typically expect complete answers in the first hour. They want acknowledgment. They want presence. They want to know that someone is actively working on the problem and willing to communicate transparently while things are still unfolding.
That’s where operational trust is built. And according to Erika and Sam, those first 60 minutes can matter more than most organizations realize.

Antevisão: A confiança é fundamental em uma crise

In this moment from the STRIVE conversation, we discuss how the first 60 minutes of response can determine customer confidence, reduce propagation delays, and shape long-term business relationships.

Construindo confiança antes que ela seja necessária

The trust Blue Yonder has built with customers wasn’t created during a single crisis. It was built through repeated interactions over time – through transparency, responsiveness, and operational discipline long before pressure entered the equation.
The same applies internally.
One thing both Erika and Sam emphasize is the importance of relationships between teams before incidents occur. Security, communications, engineering, operations, and leadership need to know how to work together ahead of time. Otherwise, the first real test of collaboration happens during a crisis, which can be the worst possible moment to establish operational alignment.
That’s why they spend so much time focusing on process maturity, stakeholder engagement, and tabletop exercises.
Not because those activities are theoretical. Because they create familiarity.
And familiarity helps reduce friction when pressure rises. 

Por que os exercícios simulados são mais importantes do que a maioria das organizações imagina

There was a particularly practical section of the conversation around tabletop exercises that I think a lot of organizations need to hear.
Too often, tabletops become compliance activities. Something organizations run once or twice a year to satisfy requirements and move on from. But the way Blue Yonder approaches them is much more operational.
For them, tabletops are rehearsals for coordination.

  • Quem toma as decisões?
  • Como ocorre a escalada?
  • Quais parceiros externos precisam ser envolvidos?
  • Como as áreas jurídica, de comunicação e de engenharia interagem entre si?

Those questions become incredibly important during live incidents. And if teams haven’t worked through them ahead of time, response can slow down immediately.
Sam described how teams begin to understand what it may actually feel like to be pulled into an incident under pressure. That experience matters because it helps build muscle memory – not just for technical teams, but for leadership and operational stakeholders as well.
The organizations that recover most effectively are rarely improvising everything in real time. They’ve practiced.

O lado humano da resiliência

What I appreciated most about this conversation was how grounded it was in the human reality of resilience work.
Cyber resilience often gets framed entirely through technology. But people often still determine outcomes.

  • Como os líderes se comunicam.
  • Como as equipes colaboram.
  • Como as organizações se comportam quando as informações são incompletas.

Those factors help shape customer trust just as much as recovery timelines or technical controls do.
And perhaps the most important lesson from Erika and Sam is that trust isn’t earned during easy moments. It’s earned during uncertainty. During ambiguity. During the moments when organizations have to choose transparency over silence and consistency over perfection.

Assista ao episódio completo

In this discussion, you’ll discover:

  • Como a Blue Yonder transforma a confiança do cliente em resultados concretos.
  • Por que a consistência pode ser mais importante do que a perfeição imediata.
  • O papel da comunicação durante incidentes cibernéticos.
  • Como os exercícios simulados reforçam a resiliência.
  • Por que os ambientes da cadeia de suprimentos podem alterar os desafios da recuperação cibernética.

Watch now.

Perguntas frequentes

P: Por que a confiança é tão importante na resiliência cibernética?

R: Porque os clientes avaliam cada vez mais as organizações com base na forma como elas respondem durante os incidentes, e não simplesmente se esses incidentes ocorrem ou não.

Q: What does “trust as an operating model” mean?

A: It means trust is continuously reinforced through operational behavior, communication consistency, and transparency – not just during crises.

P: Por que os primeiros 60 minutos de resposta são tão importantes?

R: A comunicação precoce pode moldar a percepção do cliente, ajudar a reduzir a incerteza e contribuir para estabelecer credibilidade em situações que evoluem rapidamente.

P: Como os exercícios simulados melhoram a resiliência?

R: Elas ajudam as equipes a treinar os processos de coordenação, escalonamento e comunicação antes que ocorram incidentes reais.

P: Qual é a principal lição que podemos tirar dessa discussão?

R: Essa resiliência costuma estar intimamente ligada à confiança operacional, e as organizações devem construir essa confiança antes de precisarem dela mais do que nunca.

P: Como as organizações podem ajudar a aumentar a confiança dos clientes durante incidentes?

R: Comunicando-se de forma consistente, priorizando a transparência e estabelecendo uma forte coordenação interna muito antes do início de uma crise.

Chris Mierzwa é diretor sênior de marketing de portfólio na Commvault.

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Pontos principais

  • A resiliência cibernética em ambientes MEDITECH vai além do backup e da recuperação; ela se concentra na manutenção da prestação de cuidados de saúde e da continuidade operacional durante interrupções.
  • As instituições de saúde enfrentam um risco significativo de ransomware, o que torna essencial uma recuperação rápida e confiável para as operações clínicas.
  • As abordagens tradicionais de proteção de dados muitas vezes não conseguem lidar com as complexas interdependências entre sistemas clínicos, aplicativos e fluxos de trabalho.
  • Estratégias eficazes de recuperação devem coordenar a restauração de sistemas interconectados para minimizar o tempo de inatividade e o impacto operacional.
  • Commvault’s MEDITECH-focused approach helps combine snapshot-based protection, automated recovery workflows, and recovery visibility to strengthen resilience and preparedness.

When ransomware or operational disruption impacts clinical systems, the effects can ripple quickly across the organization, disrupting workflows, slowing staff productivity, and putting timely care delivery at risk. In these moments, the ability to recover quickly and confidently becomes just as important as preventing the disruption in the first place.

That is why Commvault’s approach to protecting MEDITECH environments is centered on recoverability, resilience, and operational readiness, not just data preservation.

Healthcare remains one of the sectors most heavily targeted by ransomware. In a MEDITECH environment, downtime can interrupt medication workflows, delay access to diagnostic information, and force staff into manual workarounds that increase both risk and complexity. In this context, a strategy that looks good on paper is not enough. Health systems need confidence that recovery will perform under real-world pressure.

That is where Commvault can make a meaningful difference.

Por que a proteção de dados tradicional não é suficiente para a MEDITECH

Muitas organizações ainda dependem de abordagens de proteção de dados desenvolvidas para ambientes gerais de TI, em vez de levar em conta as realidades operacionais do setor de saúde. A recuperação do MEDITECH exige um entendimento das interdependências entre aplicativos, da ordem de restauração, dos pontos de verificação de validação e da necessidade de colocar os sistemas clínicos de volta em operação com o mínimo de interrupção.

Uma estratégia de recuperação bem-sucedida deve ir além da simples restauração de dados. Ela deve dar suporte à recuperação coordenada de sistemas, aplicativos e fluxos de trabalho essenciais dos quais os profissionais de saúde dependem diariamente. A Commvault ajuda as organizações a lidar com essa complexidade por meio de uma arquitetura resiliente, fluxos de trabalho de recuperação otimizados e maior visibilidade sobre a prontidão para a recuperação.

Como a Commvault ajuda a proteger a MEDITECH na prática

Commvault’s approach to MEDITECH protection is designed to align with the operational realities of these environments. Rather than relying on a one-size-fits-all backup model, the solution helps organizations capture application-consistent protection points for critical MEDITECH workloads while helping minimize disruption to production operations.

This architecture provides healthcare organizations with a practical path to faster, more confident recovery. Snapshot-based protection can support rapid restoration for operational resilience, while longer-term backup retention strengthens options for audit, compliance, and broader cyber preparedness. The result is a model that supports both day-to-day recoverability and resilience planning for more severe disruption.

Como a resiliência cibernética pode se manifestar na prática

Quando o ransomware ataca durante a madrugada

Considere um hospital regional que enfrenta uma ação de criptografia durante a madrugada. Nesse cenário, a capacidade de recuperar dados a partir de cópias de backup imutáveis e executar um plano de restauração estruturado pode ser a diferença entre um tempo de inatividade prolongado e uma recuperação controlada. A Commvault ajuda as organizações a reduzir esse risco com opções de recuperação seguras, projetadas para restaurar sistemas críticos de forma rápida e sem complicações.

Quando a infraestrutura de backup é alvo de ataques

Os invasores tentam cada vez mais comprometer a infraestrutura de backup antes de lançar o ransomware. Isso torna a resiliência arquitetônica essencial. Com proteção imutável e opções de recuperação isoladas, a Commvault ajuda a garantir que pontos de recuperação limpos permaneçam disponíveis mesmo quando adversários obtêm acesso aos sistemas de produção.

Quando é necessário apresentar comprovante de recuperação

As seguradoras cibernéticas, os auditores e as partes interessadas em conformidade exigem cada vez mais provas de que as capacidades de recuperação sejam testadas, documentadas e operacionalmente sólidas. A Commvault apoia essa preparação por meio de fluxos de trabalho de validação, relatórios e evidências que podem ajudar as organizações da área da saúde a demonstrar resiliência antes que um incidente ocorra.

Como a Commvault apoia a resiliência da MEDITECH

A Commvault ajuda as organizações a proteger os volumes de banco de dados da MEDITECH por meio de pontos de recuperação consistentes com o aplicativo, proporcionando uma base mais sólida para a restauração quando os sistemas clínicos são afetados.

Recuperação projetada com base nas dependências do MEDITECH

MEDITECH recovery often involves complex relationships between systems and databases. Commvault’s approach helps support coordinated protection of critical workloads and a recovery model designed to help bring systems back online in the appropriate sequence.

Recuperação validada com retenção flexível

Ao combinar opções de recuperação rápida com retenção de backups de longo prazo, a Commvault ajuda as equipes da área da saúde a fortalecer a resiliência além do período inicial do snapshot e a desenvolver uma estratégia mais completa para testes de recuperação, validação e preparação.

Maior visibilidade sobre a prontidão para a recuperação

Uma estratégia sólida de resiliência da MEDITECH depende da clareza operacional. A Commvault ajuda as equipes a centralizar os fluxos de trabalho de proteção, melhorar a visibilidade da prontidão para recuperação e simplificar o gerenciamento de tarefas críticas de proteção de dados.

Preparação regulatória e em matéria de seguros

Desde fluxos de trabalho de recuperação documentados até estratégias de retenção que dão suporte a discussões sobre auditoria e conformidade, a Commvault ajuda as organizações do setor de saúde a fortalecer a documentação de conformidade e a demonstrar uma postura de resiliência mais madura.

Por que a implementação é importante

A resiliência bem-sucedida em um ambiente MEDITECH não depende apenas da escolha da platform certa. Ela também exige o alinhamento com requisitos de implantação validados, compatibilidade de infraestrutura e um projeto de proteção que reflita a forma como os sistemas MEDITECH operam na prática. Para as organizações da área da saúde, essa disciplina de implementação pode ser tão importante quanto a própria tecnologia de recuperação. Uma estratégia de resiliência bem elaborada ajuda as equipes a executarem os processos de recuperação conforme o esperado, justamente quando eles são mais necessários.

Por que agora?

As ameaças de ransomware continuam a evoluir, e os invasores têm cada vez mais como alvo a infraestrutura de backup antes de aplicar a criptografia. Ao mesmo tempo, as seguradoras cibernéticas e as partes interessadas em conformidade estão exigindo comprovação de recursos de recuperação testados, e não apenas ferramentas instaladas. Para as organizações da área da saúde que utilizam o MEDITECH, a necessidade de desenvolver resiliência antes que um incidente ocorra nunca foi tão urgente. Investir hoje na preparação para a recuperação pode ajudar as organizações a proteger melhor suas operações, acelerar a recuperação e reduzir o impacto de interrupções nos momentos mais críticos.

No setor da saúde, a preparação para a recuperação se resume, em última análise, à confiança: confiança de que os dados críticos estão protegidos, confiança de que os sistemas podem ser restaurados na ordem correta e confiança de que a resiliência foi testada antes que uma crise ocorra. Esse é o padrão que a Commvault ajuda as organizações a adotar em ambientes MEDITECH e a base para uma abordagem mais sólida e segura em relação à resiliência cibernética.

As organizações podem fortalecer ainda mais essa base trabalhando com um provedor de serviços gerenciados da Commvault especializado no setor de saúde. Além da tecnologia em si, as equipes da área de saúde passam a ter acesso a conhecimentos especializados que podem ajudar a alinhar as estratégias de proteção aos requisitos da MEDITECH, apoiar a implementação com maior confiança e melhorar a prontidão operacional contínua. Para as organizações da área da saúde que lidam com a complexidade do MEDITECH, essa combinação de tecnologia resiliente e conhecimento especializado no setor da saúde pode ajudar a acelerar a preparação e melhorar os resultados da recuperação nos momentos em que isso é mais importante.

Considerações finais

A recuperação em um ambiente MEDITECH vai além da simples restauração dos sistemas. Trata-se de restabelecer os fluxos de trabalho clínicos dos quais os profissionais de saúde dependem para prestar atendimento aos pacientes. À medida que as ameaças de ransomware continuam a evoluir e as organizações da área da saúde enfrentam pressão crescente para demonstrar resiliência operacional, a Readiness para a recuperação não pode mais ser tratada apenas como um exercício de conformidade ou uma estratégia de backup. As organizações que priorizam a recuperabilidade, a validação e a resiliência cibernética antes que um incidente ocorra estão melhor posicionadas para reduzir interrupções, proteger o atendimento aos pacientes e se recuperar com confiança quando isso for mais importante. Saiba como a Commvault ajuda as organizações da área da saúde a fortalecer a resiliência do MEDITECH, acelerar a recuperação e aumentar a confiança em sua capacidade de resistir a interrupções causadas por ataques cibernéticos. Acesse nossosite de documentação do MEDITECHpara obter mais informações.

Perguntas frequentes

P: Por que a resiliência cibernética é especialmente importante para ambientes MEDITECH?

R: Os ambientes MEDITECH dão suporte a fluxos de trabalho clínicos e operacionais essenciais que afetam diretamente o atendimento ao paciente. A resiliência cibernética ajuda as organizações de saúde a se recuperarem rapidamente de interrupções, mantendo os serviços essenciais e minimizando as interrupções na prestação de cuidados.

P: Em que a resiliência cibernética difere do backup e da recuperação tradicionais?

R: O backup e a recuperação tradicionais concentram-se principalmente na restauração de dados após um incidente. A resiliência cibernética amplia esse foco para incluir a continuidade operacional, a recuperação rápida e medidas proativas que ajudam a reduzir o impacto das interrupções.

P: Por que as soluções tradicionais de proteção de dados costumam ser insuficientes para organizações da área da saúde?

R: Muitas soluções tradicionais são projetadas para ambientes gerais de TI e podem não levar em conta as complexas interdependências entre aplicativos, sistemas e fluxos de trabalho da área da saúde. Como resultado, a recuperação pode ser mais lenta e causar mais interrupções.

P: Que desafios os ataques de ransomware representam para os prestadores de serviços de saúde?

R: O ransomware pode interromper o acesso às informações clínicas, atrasar a prestação de cuidados de saúde e aumentar a complexidade operacional. As organizações da área da saúde precisam de soluções de recuperação que permitam uma restauração rápida e garantam confiança nos resultados da recuperação.

P: Como a Commvault oferece suporte à proteção e recuperação do MEDITECH?

A: Commvault’s approach is designed around healthcare operational requirements, providing application-consistent protection, automated recovery processes, and visibility into recovery readiness to help reduce downtime.

P: Quais são os benefícios da proteção baseada em instantâneos e da recuperação automatizada?

R: A proteção baseada em instantâneos permite uma restauração mais rápida de sistemas críticos, enquanto os fluxos de trabalho automatizados de recuperação ajudam a otimizar os esforços de recuperação. Juntos, eles melhoram a resiliência operacional e fortalecem a preparação para futuras interrupções.

Chris DiRado é Diretor de Experiência do Produto na Commvault.

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When we talk about cyber resilience, the conversation usually centers on technology: tools, platforms, automation. All of that matters. But when something goes wrong, those aren’t the things that determine how well an organization responds.

People are.

In this episode of STRIVE, I sat down with Dr. Jessica Barker, co-CEO of Cygenta and a leading expert on the human and psychological aspects of cybersecurity. I asked her to discuss a part of resilience that doesn’t always get enough attention – the human side.

What happens when pressure rises, when decisions have to be made quickly, and when teams are forced to work together in ways they may not be used to?

Watch the episódio completopara descobrir o que ela tinha a dizer.

Principais conclusões: o que o lado humano revela

  • Technology doesn’t fail alone – people and processes are always part of the outcome.
  • A confiança sob pressão vem da preparação, não do instinto.
  • A definição clara de quem é o responsável pelas decisões ajuda a reduzir a hesitação durante os incidentes.
  • A confiança entre as equipes ajuda a acelerar a resposta e a recuperação.
  • Culture plays a measurable role in resilience – it’s not just tools or architecture.

Quando o plano se depara com a realidade

Every organization has a plan. It’s documented, reviewed, and often approved at the highest levels. But the real test isn’t how that plan reads – it’s how it holds up when people are under pressure.

Because that’s when things change. Decisions don’t always follow the script. Communication isn’t always clean. Priorities shift in real time. And in those moments, resilience becomes less about process and more about behavior.

Antevisão: A resiliência cibernética como norma cultural

In this moment from the episode, Dr. Barker highlights the importance of aligning cybersecurity with organizational values. Rather than positioning security as a blocker, resilient organizations embed it into culture – as an enabler of productivity, positivity, and business growth.

O papel da confiança

One of the most consistent themes in this conversation is confidence. Not confidence in the tools – confidence in the people using them.

Teams that perform well during incidents aren’t guessing. They’ve seen similar scenarios before. They’ve practiced. They understand how to respond, even when conditions aren’t ideal.

That confidence shows up in small ways with potentially faster decisions, clearer communication, and less second-guessing. And over time, those small differences can add up to a significantly stronger response. 

Tomada de decisão sob pressão

When something goes wrong, speed matters – but clarity matters more.

  • Quem pode tomar decisões?
  • Que autoridade eles têm?
  • Quando eles devem escalar o problema?

If those answers aren’t clear, teams hesitate. And hesitation creates gaps. One of the most important parts of resilience isn’t just defining processes – it’s defining decision ownership. When people know where they stand, they tend to act faster and with more confidence.

A confiança é o multiplicador

Technology can help enable better and faster responses, but trust can accelerate them. In most organizations, teams operate in their own lanes. Security focuses on threats, infrastructure focuses on systems, and operations focuses on recovery.

That separation works – until an incident forces everyone together. That’s where trust becomes critical. Teams that trust each other:

  • Compartilhe informações com mais liberdade.
  • Colabore de forma mais eficaz.
  • Concentre-se nos resultados, em vez de na autoria.

Sem essa confiança, mesmo processos bem elaborados podem falhar.

Por que a preparação ainda é importante

It’s easy to assume that strong individuals can carry a response. But even experienced teams rely on preparation, such as tabletop exercises, simulations, cross-team drills, and so on. They’re what build the muscle memory that teams rely on when real incidents occur. Without that preparation, even the most capable teams are forced to improvise.

Assista ao episódio completo

Neste episódio do STRIVE, exploramos:

  • Como o comportamento humano influencia a resposta a incidentes.
  • Por que a clareza nas decisões é importante sob pressão.
  • O que diferencia as equipes confiantes das reativas.
  • Como a cultura influencia os resultados da recuperação.
  • Em que aspectos as organizações devem se concentrar para fortalecer a resiliência.

Assista agora sobre.

If you’re thinking about resilience beyond technology, this is a conversation worth your time.

Perguntas frequentes

P: Por que o aspecto humano da resiliência é importante?

A: Because technology alone doesn’t determine outcomes – people do. Their decisions, communications, and executions under pressure are the keys to success.

P: Qual é o papel da preparação na resiliência?

R: A preparação ajuda a desenvolver a confiança e a memória muscular, permitindo que as equipes reajam de forma mais eficaz em situações reais.

P: Como a confiança influencia a resposta a incidentes?

R: A confiança contribui para uma colaboração mais rápida, uma comunicação mais clara e uma tomada de decisão mais eficiente entre as equipes.

P: Por que a responsabilidade pela tomada de decisões é fundamental?

R: Sem uma responsabilidade clara, as equipes ficam hesitantes, o que pode retardar a resposta e aumentar o risco.

P: Ferramentas eficazes podem compensar processos ineficazes?

A: No. Tools support resilience, but without strong processes and alignment, they can’t deliver effective outcomes.

P: Por onde as organizações devem começar a melhorar?

R: Concentre-se no alinhamento entre equipes, em estruturas claras de tomada de decisão e em testes regulares baseados em cenários.

Darren Thomsoné vice-presidente e diretor de tecnologia da Commvault para a região EMEA.

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For years, recovery planning followed a familiar pattern. Build the plan, document the steps, and assume it will work when needed. For a long time, that approach held up. Hardware failures, isolated outages, even natural disasters – these were scenarios organizations could anticipate and plan for with some level of confidence.
But the equation has changed.
In this episode of STRIVE, I sat down with Commvault’s Jason Cray, Principal Product Experience, to explore a reality we continue to see across organizations of all sizes: Most don’t fail because they lack a recovery plan. They fail because they’ve never proven that plan will hold up under real pressure.
Watch the episódio completo.

Principais conclusões: Por que os planos de recuperação fracassam

  • A documented plan isn’t the same as a proven one. If it hasn’t been tested in realistic conditions, it’s still an assumption.
  • Recovery is a team sport. Security, infrastructure, and operations must align – or recovery slows down.
  • Most investment still happens “left of boom.” Prevention matters, but recovery readiness often gets overlooked.
  • Os testes revelam lacunas e geram confiança. Sem eles, as organizações acabam se baseando apenas na esperança.
  • A resiliência é uma disciplina operacional. Ela exige iteração, comunicação e melhoria contínua.

The Problem With ‘It Should Work’

On paper, recovery looks straightforward. You define when to recover to, what needs to come back, and where it should be restored. The process appears logical, structured, and manageable.
But as Jason points out, that simplicity rarely survives real-world conditions.
Plans are written in controlled environments, but they’re executed in chaos. When an incident hits, teams aren’t calmly stepping through documentation – they’re reacting, troubleshooting, and trying to align in real time. That’s where the gap emerges. Not between tools and technology, but between expectation and execution.

Antevisão: Por que os planos dão errado sob pressão

In this moment from the conversation, Jason and I break down why having a plan isn’t enough – and what it actually takes to know a plan will work when it matters.

We’ve Seen This Before

What’s interesting is that this isn’t a new problem; it’s a familiar one, just in a different context.
If you go back to the early days of disaster recovery, organizations followed a similar pattern. Plans existed, but testing was inconsistent at best. Jason shared an example of spending an entire night helping a client pass a disaster recovery test they thought they were ready for. The plan looked solid. The execution told a different story.
Over time, organizations adapted. They tested more frequently, introduced failover exercises and, in some cases even ran production from secondary environments to prove readiness. That shift from assumption to validation is exactly what resiliência cibernética now requires.

A primeira falha: a comunicação

If there’s one issue that consistently surfaces, it’s communication.
In many organizations, responsibilities are clearly defined – security handles prevention, infrastructure manages systems, and operations owns recovery. Individually, each team may be doing exactly what they’re supposed to do.
But recovery doesn’t happen in isolation. It depends on how well those teams work together when something goes wrong.
As Jason describes, too often it becomes a handoff model: “We’ve done our part, now it’s someone else’s turn.” That approach introduces delays, confusion, and ultimately risk. During a cyber event, coordination matters more than ownership.

The ‘Left of Boom’ Problem

Another pattern we continue to see is the imbalance in where organizations focus their efforts.
There’s significant investment in prevention – security tools, detection platforms, and defensive strategies designed to stop an attack before it happens. That investment is necessary, and it plays a critical role.
But far less attention is given to what happens after the event.
The assumption is that if enough effort is spent on prevention, recovery becomes a secondary concern. In reality, the opposite is true. At some point, something gets through. And when it does, recovery becomes the defining factor in how an organization responds.

Da esperança à evidência

This is where the mindset needs to shift.
It’s not about adding more tools or rewriting documentation. It’s about moving from a model based on hope to one grounded in evidence.
Jason highlights a key observation: The organizations that handle disruption well aren’t the ones that avoid incidents – they’re the ones that experience less impact when those incidents occur. They’ve tested their processes. They’ve validated their assumptions. They understand where their gaps are.
Most importantly, they’ve built confidence – not by believing the plan will work, but by proving it.

Comece aos poucos, ganhe impulso

For many teams, the challenge isn’t understanding the problem – it’s knowing where to begin.
The answer isn’t to overhaul everything at once. It’s to start small and build from there.
Focus on one or two critical services. Understand what’s required to recover them. Bring together the teams responsible for those systems and test the process end-to-end. From there, expand the scope and continue refining.
This approach does more than improve recovery – it builds alignment, reinforces communication, and creates the foundation for broader resilience.

A realidade: nenhum plano sobrevive ao primeiro contato

One of the most honest moments in our discussion was this: Even the best plan won’t work exactly as written.
That’s not a failure – it’s expected.
Jason puts it simply: If you don’t have a plan, you will fail. But even if you do have one, it won’t unfold perfectly in the moment.
What matters is how prepared to adapt your teams are. Testing creates that adaptability. It builds the muscle memory needed to respond effectively when conditions don’t match expectations.

Assista ao episódio completo

There’s much more we cover in this STRIVE conversation, including:

  • Por que os planos de recuperação muitas vezes fracassam, apesar de serem bem documentados.
  • O que diferencia as organizações que se recuperam de forma eficaz.
  • Como as falhas de comunicação afetam a execução.
  • Por onde começar para melhorar a preparação para a recuperação.
  • Por que os testes são a base da resiliência.

Assista agora sobre.
If you’ve ever questioned whether your recovery plan would actually work, this is a conversation worth your time.

Perguntas frequentes

Q: Why isn’t having a recovery plan enough?

R: Porque a maioria dos planos nunca é validada em condições reais. Sem testes, eles continuam sendo meras suposições, e não estratégias comprovadas.

P: O que faz com que os planos de recuperação falhem?

R: Os problemas mais comuns nos planos de recuperação são a falta de testes, a comunicação deficiente entre as equipes e as discrepâncias entre os processos documentados e a execução na prática.

Q: What does “left of boom” mean?

R: “À esquerda da lança” refere-se ao foco na prevenção de incidentes antes que eles ocorram. Muitas organizações investem pesadamente nessa área, mas não investem o suficiente em recursos de recuperação.

P: Com que frequência os planos de recuperação devem ser testados?

R: Os planos de recuperação devem ser testados regularmente e em condições variadas. Os testes devem simular cenários realistas, e não apenas exercícios controlados.

P: Por onde as organizações devem começar?

R: Comece com um pequeno conjunto de serviços essenciais, coordene as equipes responsáveis e teste a recuperação de ponta a ponta antes de expandir.

P: Qual é a principal mudança de mentalidade?

R: Passar de um planejamento baseado na esperança para uma validação baseada em evidências.

Chris Mierzwa é diretor sênior de marketing de portfólio na Commvault.

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We’ve spent years focusing on identity security in the context of people – who have access, what they can do, and how to control it. That model made sense when most activity in the environment was driven by human users.But that’s no longer the case.Machine identities – applications, services, APIs, and automated workloads – now play a central role in how modern systems operate. They authenticate, communicate, and execute tasks, often without direct oversight. And in many environments, they already outnumber human identities by a wide margin.In this episode of STRIVE, I sit down with Dan Conrad, Principal Technologist and a fellow Field CTO at Commvault. We take a closer look at what that shift means – not just from a security perspective, but also from a governance standpoint. And we explore why so many organizations are still treating this as a secondary concern.Watch the episódio completo.

Principais conclusões: para onde o risco está se deslocando

  • As identidades das máquinas estão crescendo mais rapidamente do que as identidades humanas, muitas vezes em ordens de magnitude.
  • Governance models haven’t kept pace, creating blind spots in access and control.
  • Visibility is the core challenge. Many teams don’t fully understand how machine identities behave.
  • A proliferação de privilégios vai além dos usuários, já que as identidades das máquinas costumam ter acesso permanente.
  • A resiliência depende da compreensão e do gerenciamento do escopo dessas identidades de máquinas antes que elas se tornem um problema.

O modelo de identidade mudou

For a long time, identity management was relatively straightforward. You could map users to roles, define access policies, and build controls around predictable behavior. Even with complexity, the model was still anchored in human activity.Machine identities have broken that model.They’re created dynamically, often as part of development or deployment processes. They interact across systems in ways that aren’t always visible or well-documented or audited. And unlike human users, they don’t follow a clean lifecycle – they aren’t onboarded and offboarded in the same structured way.That creates a different kind of challenge. It’s not just about controlling access anymore. It’s about understanding how that access is being used, how it evolves, and how it connects across the environment.

Sneak Peek: You Can’t Phish a Non-Human Identity

In this moment from the STRIVE discussion, Dan describes how attackers aren’t targeting identidades não humanas directly through phishing – they’re malicious actors using compromised human accounts through social engineering, as a steppingstone to escalate privileges and impersonate powerful machine identities. Once inside, techniques like pass-the-hash and overprivileged service accounts allow attackers to move laterally and vertically, even after passwords are reset.

A lacuna na governança

The real issue isn’t that machine identities exist , it’s how they’re governed.In most organizations, there’s a clear process for managing human access:

  • Os pedidos foram aprovados.
  • As permissões são analisadas.
  • As alterações são rastreadas.

There’s a level of discipline that comes from years of focus on user identity. However, machine identities often fall outside of that structure. They’re created quickly to support applications or automation. They’re granted the permissions needed to function, sometimes more than necessary. And over time, those permissions persist. These overprovisioned accesses are rarely audited, reviewed, and more importantly rarely reduced.That’s where the gap forms.It becomes difficult to answer basic questions about access. Not because the information doesn’t exist, but because it hasn’t been organized or managed in a way that makes it usable.

Visibilidade antes do controle

When organizations start to address this problem, the instinct is often to tighten controls.

  • Limitar permissões
  • Restringir o acesso
  • Aplicar novas políticas

But control without visibility doesn’t solve much.If you don’t understand how identities are being used, the business context of it in terms of  where they connect, what they interact with, and how they move across systems, then any attempt to restrict them becomes reactive and could result in slowing down business operations.That’s why visibility needs to come first.Once you can see how machine identities behave, patterns start to emerge. You can begin to understand where access is excessive, where dependencies exist, and where risk is concentrated. From there, governance can become more precise and more effective.

Um tipo diferente de problema relacionado ao privilégio

Privilege sprawl isn’t new. Most organizations have spent years trying to manage excessive access among human users.Machine identities introduce a similar issue, but with a different dynamic. Their access is often embedded into systems. It’s persistent, automated, and rarely questioned once it’s in place. That makes it harder to detect and easier to overlook.And when something goes wrong, those identities can become a pathway for malicious actors to exploit

Por onde começar

For most organizations, the challenge isn’t awareness, it’s knowing where to start.The first step isn’t a major transformation. It’s building clarity. Understanding how many machine identities exist. Where they’re being created. What permissions they have. How they’re used. And most importantly, confirming that a human user is mapped to a collection of identidades não humanas for the purposes of auditability and accountability.Those questions sound simple, but they’re often difficult to answer. And that’s exactly why they matter. Because once you can answer them, you’re no longer operating in the dark.

Assista ao episódio completo

In this installment of STRIVE, we go deeper into how machine identities are changing the way organizations should think about access, governance, and resilience. It’s a practical conversation about what’s happening now – and what needs to change moving forward.Assista agora sobre.

Recursos

If you’re interested in learning more about this topic, check out this e-book on identidades não humanas.

Perguntas frequentes

P: O que é uma identidade de máquina?

R: Uma identidade de máquina é uma identidade não humana utilizada por aplicativos, serviços ou sistemas para se autenticar e interagir com outros recursos.

P: Por que as identidades de máquinas estão se tornando um risco cada vez maior?

R: Porque seu número está aumentando, muitas vezes têm acesso contínuo e nem sempre são controlados com o mesmo rigor que os usuários humanos.

P: Em que elas diferem das identidades de usuário?

R: Elas operam continuamente, estão integradas a fluxos de trabalho automatizados e, muitas vezes, carecem de uma gestão estruturada do ciclo de vida.

Q: What is the biggest challenge organizations face in governing identidades não humanas?

A: Visibility. Many teams don’t have a clear understanding of how many machine identities are created, used, or interconnected.

P: Como isso afeta a resiliência?

A: If compromised, machine identities can enable a malicious actor’s rapid movement across systems, making incidents harder to contain and recover from.

P: Por onde as organizações devem começar?

A: By identifying machine identities, understanding their permissions, and building governance practices that match their scale and complexity. And most importantly, confirming that a human user is mapped to a collection of identidades não humanas for the purposes of auditability and accountability

Vidya Shankaran é diretor de tecnologia (CTO) da Commvault.

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Durante décadas, as operações de TI se concentraram no tempo de atividade:

  • Manter a infraestrutura em funcionamento.
  • Atinja sua meta de tempo de recuperação (RTO).
  • Atinja sua meta de ponto de recuperação (RPO).

But modern cyber threats don’t respect infrastructure boundaries – and recovery isn’t just about restoring systems anymore. It’s about restoring clean, trusted data – across teams, under pressure.
In this episode of STRIVE, I sat down with Stephen Foskett, founder and president of the Futurum Group’s Tech Field Day, to discuss an emerging discipline: resilience operations – or ResOps.

And it’s more than a buzzword. It’s a shift in how organizations think about recovery intelligence.
Watch the episódio completo.

Principais conclusões: O que muda com o ResOps

  • ResOps moves recovery from infrastructure-focused to business-focused. It’s not just about bringing systems back online – it’s about restoring trusted, usable data.
  • Traditional RTO and RPO metrics aren’t enough anymore. O Tempo Médio para Recuperação Completa(MTCR) está se tornando uma forma mais significativa de medir a resiliência.
  • Breaking down silos is foundational to cyber readiness. Security, infrastructure, and DevOps must operate in sync – not in parallel.
  • A resiliência é uma disciplina operacional, não uma ferramenta. A cultura, a comunicação e a coordenação são tão importantes quanto a tecnologia.
  • Recovery intelligence is becoming a competitive differentiator. Organizations that recover cleanly and quickly protect revenue, reputation, and trust. 

From IT Ops to ResOps: What’s Changed?

Stephen reflete sobre uma época anterior da TI, em que as equipes costumavam dar suporte a sistemas sem compreender totalmente as aplicações de negócios que eles alimentavam. Recuperação significava restaurar a infraestrutura. Hoje, esse modelo não é mais suficiente. Os ambientes modernos são:

  • Distribuído
  • Cloud
  • Orientado por DevOps
  • Sensível à segurança
  • Profundamente integrado às fontes de receita

ResOps acknowledges that recovery is no longer an isolated IT function. It’s a cross-functional discipline that helps connect infrastructure, software development, and security with real business outcomes.

Why Traditional Metrics Don’t Tell the Whole Story

RTO. RPO. These metrics have guided disaster recovery planning for years. But as Stephen explains, restoring quickly isn’t enough if the data you restore isn’t clean.
Enter a more meaningful metric: MTCR. It’s not just how fast you recover; it’s how fast you can recover to a verified, trusted state.
In a ransomware event, that difference matters enormously. Restoring compromised data can restart an attack cycle. ResOps focuses on restoring operational integrity – not just functionality.

Antevisão: Por que a recuperação sem drogas é importante

In this moment from STRIVE, Stephen explains why traditional recovery metrics miss the mark – and why recovery is a cross-functional discipline.

A verdadeira barreira: os silos organizacionais

Technology isn’t usually the biggest blocker to resilience. Structure is. Security teams often report to one executive. Infrastructure teams to another. Application teams to yet another. Each with different priorities, different incentives, and different definitions of success.
ResOps challenges that fragmentation.
Stephen discusses how collaborative workshops and cross-functional alignment are helping break down those silos. Because during a cyber event, organizational misalignment slows recovery more than tooling gaps ever will.

Por que a Commvault está se posicionando nessa discussão

STRIVE isn’t about product features. It’s about how recovery thinking is evolving. ResOpsestá em estreita sintonia com o que observamos na prática:

  • Clientes que enfrentam dificuldades de coordenação durante incidentes.
  • Organizações que estão restaurando a infraestrutura, mas questionam a integridade dos dados.
  • A alta administração está solicitando indicadores que reflitam o impacto real nos negócios.

The concept of MTCR reframes recovery intelligence around business trust – and that’s where the industry is heading. Recovery is no longer a back-office process. It’s an executive concern.

O Futuro da Inteligência de Recuperação

Looking ahead, ResOps is likely to mature rapidly. Over the next 12–18 months, organizations are expected to:

  • Integrar de forma mais estreita os fluxos de trabalho de segurança e recuperação.
  • Adotar novos indicadores voltados para a recuperação.
  • Implementar a resiliência em um estágio mais precoce do ciclo de vida das aplicações.
  • Invista em inteligência capaz de distinguir dados limpos de dados comprometidos.

Cyber threats are accelerating. Recovery strategies must evolve at the same pace. ResOps helps provide a framework for doing that.

Assista ao episódio completo

Neste episódio, discutimos:

  • Como o ResOps difere das operações tradicionais de TI.
  • Por que o MTCR está ajudando a redefinir os indicadores de recuperação.
  • Como funciona o alinhamento organizacional na prática.
  • Como a cultura DevOps influencia a resiliência.
  • Para onde se espera que a inteligência de recuperação se dirija a seguir.

Assista agora sobre.
If you’re responsible for cyber readiness, continuity, or recovery strategy, this is a must-watch discussion.

Perguntas frequentes

P: O que é ResOps?

R: ResOps (Operações de Resiliência) é uma disciplina emergente que integra operações de TI, segurança, DevOps e partes interessadas da empresa para ajudar a melhorar a inteligência de recuperação e a resiliência organizacional.

P: Em que o ResOps difere das operações tradicionais de TI?

R: As operações tradicionais de TI concentram-se principalmente no tempo de atividade da infraestrutura. O ResOps amplia esse foco para incluir a recuperação de dados confiáveis, a coordenação multifuncional e o alinhamento com os negócios.

Q: What is O Tempo Médio para Recuperação Completa (MTCR)?

A: MTCR measures how quickly an organization can restore verified, clean data and resume safe operations after a cyber event – not just how quickly systems are brought back online.

P: Por que métricas como RTO e RPO são insuficientes em ambientes modernos?

R: Eles medem a velocidade e a atualidade dos dados, mas não a integridade dos dados. Em casos de ransomware, a restauração dos dados comprometidos pode prolongar a interrupção das atividades.

P: Como as organizações podem começar a implementar o ResOps?

R: Comece assim:

    • Alinhamento das equipes de segurança, infraestrutura e DevOps.
    • Avaliação de métricas de recuperação além do RTO/RPO.
    • Teste de processos de recuperação sem erros.
    • Eliminando os silos operacionais.
    • Incorporar a abordagem da resiliência em um estágio mais precoce do projeto do sistema.

P: Por que a inteligência de recuperação está se tornando cada vez mais importante?

R: À medida que as ameaças cibernéticas se tornam mais sofisticadas, a capacidade de se recuperar de forma completa, rápida e segura tem impacto direto na receita, na confiança dos clientes e na conformidade regulatória.

Darren Thomsoné Diretor Técnico de Operações da Commvault.

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Pontos principais

  • A Frontier AI está reduzindo os prazos para correção de vulnerabilidades; a prevenção por si só já não é mais suficiente para garantir a segurança.
  • A pergunta que conselhos de administração,órgãos reguladores e seguradoras estão fazendo agora não é “Temos cópias de segurança?”,mas “Podemos provar que somos capazes de recuperar os dados sem erros?”.
  • Backups não significam recuperação: uma cópia indica que os dados existem,mas não se estão em bom estado ou se podem ser restaurados.
  • Tempo Médio para Recuperação Completa (MTCR) must become a board-level,continuously measured number – not a theoretical estimate.
  • An Isolated Recovery Environment – air-gapped,immutable,hardened,and identity-isolated – is the baseline,not an advanced capability.
  • O que é considerado “limpo” continuará mudando à medida que os modelos de IA se tornarem cada vez mais capazes de encontrar vulnerabilidades que os seres humanos não conseguem prever.

Passei grande parte da minha carreira gerenciando sistemas de produção. Conheço os ambientes de backup por dentro,aqueles em que os clientes realmente confiam. Sei que os planos de recuperação são aquelas coisas que só revelam suas fraquezas quando algo já deu errado. Essa experiência muda a maneira como você encara a resiliência cibernética.
À primeira vista,Backup and Recovery parecem tarefas fáceis de gerenciar. Proteja os dados,armazene cópias,documente o manual de procedimentos,teste quando puder e restaure quando for necessário. Mas quem já administrou esses ambientes em grande escala conhece a dura realidade: é na Recovery que as suposições são postas à prova. E,neste momento,muitas organizações estão operando com base em suposições que já não se aplicam mais. Durante anos,a segurança funcionou segundo uma sequência já conhecida: identificar a vulnerabilidade,corrigi-la,fortalecer o ambiente e monitorar as atividades. Esse modelo ainda é importante. Mas a janela de oportunidade da qual ele depende está se fechando.
A IA de ponta transformou a velocidade da descoberta de vulnerabilidades,do encadeamento de caminhos de ataque e da geração de exploits. Modelos como o Claude Mythos e o GPT-5.5-Cyber já demonstraram como isso funciona,até o momento em testes controlados de acesso antecipado que ainda dependiam da expertise humana e apresentavam taxas significativas de falsos positivos,mas a trajetória é inconfundível. À medida que o acesso se amplia,essa mesma capacidade passa para as mãos dos invasores.
Em um único mês,a Palo Alto Networksdivulgou 26 CVEs,representando 75 vulnerabilidades subjacentes,após a adoção de modelos de IA de ponta para varredura de código,em comparação com seu volume habitual de menos de cinco CVEs por mês.
Os pesquisadores também alertam que a detecção assistida por IA está reduzindo drasticamente os prazos para correção,com algunsvulnerabilidades que agora surgem poucos minutos após serem divulgadas. When the patch window disappears,the remediation math stops working. Prevention cannot carry the full weight of readiness.
Prevention still matters,but it no longer defines readiness. The customers I talk to are not asking whether they need more controls. They already know they do. They are asking whether their business can recover cleanly when those controls fail,when attackers move faster than remediation cycles,or when compromise has been present longer than anyone realized.
That question is now what boards,regulators,and insurers are forcing. They have moved past “Do we have backups?” and toward something more consequential: “Can we prove we can recover cleanly?”

That proof starts with one distinction most organizations still get wrong: Backups are not recovery.
A backup tells you a copy exists. It does not tell you whether the data is clean,whether application dependencies are intact,whether identity services can be safely restored,or whether the recovery sequence still reflects the current environment.
I have reviewed plans that looked complete until someone tried to execute them. The runbook was there,but outdated. The restore worked but took three times longer than the estimate. The system came back,but downstream applications could not connect. None of that is unusual. It is exactly what real testing is supposed to surface. The problem is most organizations discover these gaps during an actual incident.
The metric that matters most when something goes wrong is how quickly you can return to a known-good state. That is why Tempo Médio para Recuperação Completa (MTCR)precisa se tornar um número a ser discutido pela diretoria,não uma estimativa teórica em um plano,mas um prazo medido e validado.

O alvo em movimento: o que é limpo hoje pode não ser amanhã

With Frontier AI models,the honest answer is this: you cannot guarantee that every vulnerability will be found and remediated in time. Attackers leveraging the same models are discovering and chaining exploits faster than any remediation program can realistically keep pace with. That is not a failure of your security team. It is the new physics of the threat landscape.
What you can control is your ability to recover. That means an Isolated Recovery Environment – backups air-gapped from the internet,unreachable from the production network,and protected from the lateral movement that defines a sophisticated breach. It means immutability and compliance lock,so no credential,however privileged,can shorten retention or delete data outside an authorized process. And it means ResOps in practice: not just backing up data,but continuously testing recovery,automating integrity validation,and measuring your MTCR – the validated time to return to a known-good state.
But here is the part most organizations are not yet accounting for: what counts as “clean” is not a fixed line. As AI models grow more capable,they will increasingly find vulnerabilities that the human mind simply cannot anticipate,novel attack paths,dormant implants,subtle corruptions embedded long before detection. A recovery point that is clean by today’s standards may carry compromise that tomorrow’s AI-assisted forensics will surface. That means your definition of clean must evolve continuously. MTCR is not a number you set once. It is a discipline you maintain,revisiting what clean means,updating your validation criteria,and treating resilience as a living standard rather than a certification you pass once.
So what is a good MTCR? Based on what I have seen work in practice,the target for your entire “empresa mínima viável – the smallest set of systems that lets you keep operating,which I define precisely below,should be under six hours. Six hours is achievable with the right architecture: an IRE ready to run,a pre-validated recovery sequence,and runbooks that are executable rather than readable. If your current MTCR is measured in days,the gap is almost always one of those three.

Quatro passos para manter a resiliência na era da IA de ponta

Aceitar que a prevenção por si só não é suficiente é o ponto de partida. A partir daí,o trabalho se torna mais específico. É nisso que eu aconselho as organizações a se concentrarem.

1. Avalie seus riscos reais de recuperação.

Most recovery risk assessments ask the wrong questions. “Do backups exist?” is not the same as “Can we recover cleanly?” The harder questions are: Can critical systems be restored without reintroducing the threat? Are recovery environments isolated from compromised production systems? Are recovery plans mapped to current dependencies – not the architecture from two years ago?

In a fast-moving vulnerability environment,the gap between “we have backups” and “we can recover” is where organizations get hurt. Assessing that gap honestly,before an incident forces the issue,is where resilience planning must start. That assessment needs to include a business impact analysis: which systems have a recovery window measured in minutes,which in hours,and which can wait a day. Without that tiering,every system looks equally urgent during an incident,and nothing gets restored fast enough.

2. Make isolated recovery and air gapping the baseline – not the exception.

Se você ainda estiver em tratamentocópias isoladas fisicamente e imutáveis as an advanced capability rather than a standard requirement,that assumption no longer holds. When exploitation timelines compress to minutes,you need fallback options that are structurally separated from production identity,network,and management planes – logically or physically isolated,immutable,and with no live path back to production that an attacker can follow.
The goal is not just protection from the current threat,but maintaining clean recovery options when a vulnerability you have not patched yet gets exploited. That happens now. Plan for it.
Isolation only holds if the infrastructure around it is hardened. That means backup infrastructure on hardened operating systems,not generic images,and ideally on physical servers that survive a hypervisor-layer attack. It means encryption keys stored outside the backup platform,in an external vault with just-in-time access and no dependency on production Active Directory. And it means treating your backup domain as a separate identity boundary: no trust to production AD,mandatory MFA,and multi-person authorization for destructive operations. None of this is exotic,it is the baseline for your environment to recover into an uncompromised space.
Equally important is the question of what you are recovering from. Industry incident-response data consistently puts median breach dwell time in the range of weeks,not days. That means your recovery copies need to reach back far enough to find a genuinely clean point,not just yesterday’s backup. Critical systems warrant multiple geographically separated copies,including at least one immutable copy and one that is fully offline. Retention policy is not a storage cost decision. It is a security decision.

3. Know which systems the business cannot operate without – and recover those first.

Most organizations discover their recovery sequence during an incident. That’s why the first 24–48 hours aren’t spent restoring systems,they’re spent deciding what matters.
Organizations know they have to recuperar plataformas de identidade,billing systems,operational databases,and core infrastructure. What they often have not mapped is the order,the dependencies between those systems,and the downstream applications that cannot function until specific services are back.
This gets more complex as AI becomes embedded in business operations. Data pipelines,model repositories,vector databases,agentic workflows – these are now operational dependencies,not just technical infrastructure. If your recovery sequencing does not account for them,your recovery time estimates are probably wrong.
Defining what it means to operate as a “empresa mínima viável (the smallest set of systems required to keep the business running) and building recovery around that definition is not a theoretical exercise. It is the practical answer to the question every executive team will ask during an incident: What do we bring back first?

In my experience helping customers through active incidents,the first 12 hours answer that question whether you have planned for it or not – what gets recovered in that window becomes your MVC by default. The organizations that come through fastest decided in advance: they knew exactly which systems had to be back within 12 hours and had validated they could do it. If your MVC does not fit in 12 hours,it is not your MVC,it is a wish list. The work is to keep trimming until what remains can realistically be restored in that window,then test it until you can prove it.

4. Automate resilience and test continuously – not on a calendar schedule.

Um plano de recuperação que fica restrito a um documento e é revisado anualmente não constitui uma capacidade de recuperação. Trata-se de uma hipótese que nunca foi testada na prática.
O problema dos testes baseados em calendário é o que fica de fora entre um ciclo e outro. Os ambientes mudam constantemente: novas cargas de trabalho,dependências atualizadas,infraestrutura que se desviou do descrito no manual de operações. Quando o teste anual é executado,ele está validando um instantâneo de um ambiente que já não existe mais. Em um cenário de ameaças em que a exploração pode ocorrer poucos minutos após a divulgação,esse atraso é inaceitável.Verificação de ameaças,identificação precisa do ponto de recuperação,dependency-aware restoration,and recovery orchestration all need to be automated and running continuously. Not because automation is a best practice,but because the manual alternative cannot keep pace with how fast things now move.
Continuous testing also depends on continuous detection. You cannot select a clean recovery point if you do not know when the compromise began. That is why threat detection,anomaly scanning of backup data,and recovery-point analysis have to feed each other: detection tells you which copies predate the intrusion,and that determination drives which point you actually recover from. Without that link,you are restoring to a date you hope is clean rather than one you have verified,and in a Frontier AI threat landscape,hope is not a recovery strategy.
What continuous testing surfaces is different from what annual tests find. Calendar tests tend to confirm the plan works under controlled conditions. Continuous testing finds the dependency that changed last month,the recovery sequence that breaks when a specific workload is added,the identity service that takes twice as long to restore as the estimate assumed.
Those are the gaps that matter during a real event,and the only way to find them before an incident does is to be testing all the time.
Testing also needs to happen in the right environment. A recovery test that runs against production infrastructure does not tell you whether you can recover when production is compromised. Cleanroom testing – validating restoration in a fully isolated environment with no connectivity back to production – is how you confirm your backup copies are genuinely usable under incident conditions. That includes recovering identity services,external key management,and Tier 0 applications in isolation,with dedicated break-glass accounts that exist outside your normal directory.
What makes daily testing viable is validate restore,a recovery type that exercises the full restore path for every critical asset without touching production. Your backup platform needs to support this natively; if it cannot run an automated,non-disruptive recoverability test across your MVC every day,you do not actually know whether your backups work. In Commvault,this restores against your critical-asset groups,with automated reporting on the recovery status of every protected system.
The same applies to your runbooks. A runbook that lives in a Word document or PDF is a reference manual,not an operational tool – it assumes someone has the time,clarity,and access to read it under pressure. Real runbooks are digital scripts that execute the recovery sequence and validate each step,confirming the application actually works before moving on: not the service started” but “the application responded correctly to a synthetic transaction.” Commvault’s Cleanroom Runbooks are built for this – executable workflows that drive an end-to-end recovery in an isolated environment without a human interpreting a document at every step.
One final point that rarely makes it into recovery plans until it is too late: during a serious incident,your corporate communications infrastructure may itself be compromised or unavailable. Email,Teams,and Slack run on the same infrastructure attackers target. Know in advance which out-of-band channels your team will use to coordinate,and make sure those channels are tested alongside your technical recovery procedures.
Hear more from Commvault’s Chief Security Officer Bill O’Connell on the four critical steps for resiliency in the AI era.

Resilience Is an Operating Discipline,Not a Project

As organizações que resistirão às ameaças de ponta aceleradas pela IA são aquelas que tratam a resiliência como umdisciplina operacional — measured MTCR,continuous validation,and a recovery capability they have proven,not assumed.
The problem isn’t that attacks are getting faster. It’s that recovery hasn’t caught up,and until it does,the math doesn’t work.


Perguntas frequentes

Q: What is Tempo Médio para Recuperação Completa (MTCR) and why does it matter?
A: MTCR measures how quickly an organization can return to a verified,known-good state after a cyberattack – not just restore data,but confirm it is clean and that application dependencies are intact. It should be a board-level metric with a measured,validated time,not a theoretical estimate buried in a recovery plan. The target for a well-architected MVC – covering all identity systems,critical applications,and isolated environment readiness – is under six hours.
Q: What is an Isolated Recovery Environment and how is it different from a standard backup?
A: An Isolated Recovery Environment is a fully air-gapped,immutable copy of critical data that is structurally separated from production networks,identity systems,and management planes. A standard backup tells you a copy exists. An IRE tells you that copy is protected from the same attack that hit your production environment.
Q: How do we know whether we can actually recover today?
A: The only honest answer comes from testing,not documentation. If you cannot point to a recent,validated recovery of your “empresa mínima viável – ideally a daily automated test – then you do not know,you are assuming. A defensible answer to the board is a measured MTCR backed by continuous validation,not a recovery plan that looks complete on paper.
Q: What do regulators and cyber insurers now expect?
A: The bar has moved from “Do you have backups?” to “Can you prove you can recover cleanly,and how fast?” Regulators increasingly expect demonstrable recovery capability and tested resilience; insurers increasingly price coverage – and pay claims – based on evidence of isolated,immutable backups and validated recovery times. A measured MTCR and a documented testing cadence are becoming table stakes for both.
Rajiv Kottomtharayil é diretor de produtos da Commvault.

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Blog

Protegendo cargas de trabalho de IA: como as organizações podem alcançar resiliência na era da IA?

A resiliência da IA contribui para a proteção, a recuperação e a governança de cargas de trabalho, dados e modelos de IA, combinando detecção de ameaças, recuperação sem danos e acesso controlado aos dados.

Perguntas frequentes

O que é resiliência em IA?

A resiliência da IA é a capacidade de proteger, recuperar e gerenciar sistemas de IA ao longo de todo o seu ciclo de vida. Os recursos “Protect and Leverage AI” da Commvault ajudam a garantir que dados, modelos e pipelines permaneçam seguros, recuperáveis e confiáveis — mesmo quando afetados por ameaças cibernéticas, falhas ou complexidade operacional emcloud híbridos ecloud .

Por que é importante proteger as cargas de trabalho de IA?

As cargas de trabalho de IA dependem de dados, modelos e infraestrutura distribuídos, o que as torna vulneráveis a ameaças como adulteração de dados e corrupção de modelos. Protegê-las ajuda a garantir a integridade dos dados, reduzir o risco operacional e manter a confiança nos processos de negócios baseados em IA. A Commvault ajuda a enfrentar esses desafios com o Metallic AI, unificando detecção baseada em aprendizado de máquina, Recovery guiada e automação em toda a Commvault Cloud.

O que inclui a proteção completa da pilha de IA?

A proteção completa da pilha de IA protege pipelines de dados, bancos de dados vetoriais, modelos, metadados, configurações e infraestrutura de computação. Cloud Commvault Cloud abrange toda essa gama — incluindo plataformas de dados unificadas como o Amazon Redshift e o Google BigQuery, sistemas de recuperação vetorial e infraestrutura de computação —, permitindo a recuperação completa e consistente de cargas de trabalho de IA emcloud híbridos ecloud .

Por que a recuperação limpa é importante em ambientes de IA?

A recuperação limpa confirma que os dados restaurados estão livres de corrupção, malware ou inconsistências. Em sistemas de IA, dados comprometidos levam a resultados imprecisos e decisões tendenciosas. A Recuperação Sintética da Commvault resolve essa questão analisando várias versões de backup para montar um ponto de recuperação validado — de modo que as cargas de trabalho de IA restauradas produzam resultados confiáveis e precisos.

Como a IA melhora a proteção de dados e as operações?

A Commvault integra a IA em todo o ciclo de vida da proteção — automatizando a detecção de ameaças, otimizando o agendamento de backups e prevendo as necessidades de armazenamento por meio de recursos baseados em aprendizado de máquina. Arlie, a assistente de IA da Commvault, aprimora a experiência do usuário por meio de interações em linguagem natural, fluxos de trabalho guiados e insights inteligentes, ajudando as equipes de segurança e de TI a gerenciar ambientes complexos de IA com mais eficiência.

O que é a IA responsável no contexto da proteção de dados?

A IA responsável permite que os sistemas operem com transparência, governança e controle. A Commvault apoia isso por meio deAtivar dados — a governed workspace that applies encryption, immutability, and role-based access controls to curate and extend trusted data to AI and analytics platforms, helping prevent misuse and maintain compliance while enabling innovation.


Pontos principais

  • É provável que o Mythos acelere a descoberta de vulnerabilidades a uma escala e velocidade que superem os fluxos de trabalho tradicionais de correção, conduzidos por pessoas.
  • Princípios fundamentais de segurança, como a aplicação de patches, backups em sistemas isolados e o gerenciamento disciplinado de vulnerabilidades, continuam sendo essenciais, mas podem não ser mais suficientes por si só.
  • O principal desafio é passar da detecção para a capacidade de agir, à medida que o volume de vulnerabilidades cresce para além dos limites operacionais atuais.
  • AI resilience depends on the ability to recover coherent systems – not just data – across models, pipelines, and permissions.
  • As organizações que se adaptarem de forma proativa durante essa fase inicial provavelmente estarão em uma posição significativamente melhor do que aquelas que adiarem a tomada de medidas.

A few weeks ago, I was in a room with a group of CIOs and CISOs when the conversation turned to Mythos and Project Glasswing. The energy was immediate – these are people who have lived through a lot of hype cycles, and this commanded their attention.

The reactions landed in two camps. One: The threat categories aren’t new – organizations with solid vulnerability management and trusted air-gapped backups will be better positioned than those without. Two: The velocity is different – not just what Mythos can find, but how fast, how fast bad actors could leverage AI for machine-speed attacks, and what that does to the math that most vulnerability management programs are built on.

Both were right. That’s what made the conversation worth writing about.

What Mythos Changes – And What It Doesn’t

Mythos is Anthropic’s AI model for autonomous vulnerability discovery. It can find and chain critical exploits across major operating systems at a success rate that is believed to have no real precedent in this domain.

Project Glasswing – the consortium of companies brought in to test and harden their systems before Mythos or similar capabilities reach adversaries – is the signal that this is real, it is here, and the window for getting ahead of it is short.

The fundamentals-first view holds: patching matters, virtually air-gapped backups matter, vulnerability management discipline matters. None of that changes with Mythos. What changes is the production rate on the other side of those programs.

The question after Glasswing isn’t whether you have a vulnerability management program. It’s whether it was built for findings that arrive in a trickle – or a tsunami.

Most programs were built for the trickle. Periodic assessments, CVSS-based prioritization queues, patch and testing cycles measured in weeks. That cadence made sense when the pace of discovery matched the pace of human-led processes. Mythos-class capability breaks that assumption – the volume of exploitable findings may exceed what most organizations can process through the workflows they have today.

The issue isn’t detection. It’s capacity to act – and what happens when the gap between discovery and remediation widens faster than you can close it.

Quando a prevenção é restringida, a resiliência ganha força

When prevention timelines are compressed, the resilience question moves to the front of the line. If you can’t guarantee you’ll patch everything before something is exploited – and increasingly, you can’t – the questions that matter shift: How fast do you detect? How do you contain? And when you recover, what exactly are you recovering to?

That last question is harder than it sounds, especially for organizations with progressive agentic interactions. An AI system isn’t just data. It’s a model version, a training pipeline, a vector database, a set of agent identities and permissions – all of which need to reflect the same operational state to constitute something you can actually trust.

Most organizations can restore individual components. Very few can prove that what they’ve restored is coherent.

Recovering an AI system isn’t a data restoration problem. It’s a coherence problem – and the gap between those two things is where most enterprises are currently exposed.

This is the thread that connects Mythos to the broader AI resilience conversation. It isn’t that Mythos introduces a new type of risk that requires a new framework.

It’s that Mythos compresses the timeline in a way that surfaces existing gaps faster, with less runway to close them before something goes wrong, thereby increasing the change that something will go wrong before an organization can properly remediate vulnerabilities.

The Window Is Open. It Won’t Stay That Way.

Glasswing was designed to give defenders a head start. The organizations that use this window deliberately – stress-testing their vulnerability programs for volume, getting AI resilience infrastructure to a state they can defend, and treating recovery as something that has to be provable before an incident, not assembled during one – will be in a materially better position than those that wait.

The fundamentals still apply. The urgency is new.

“A Empresa Agente: Por que a resiliência da IA exige um sistema de registro – Commvault’s latest Readiness Report – examines the AI resilience infrastructure gaps that determine whether organizations can answer the hard recovery questions when the pace of threats demands it.

Perguntas frequentes

P: O que é o Mythos e por que ele é importante?

R: O Mythos é um modelo de IA projetado para a detecção autônoma de vulnerabilidades, capaz de identificar e encadear exploits entre sistemas a uma velocidade sem precedentes. Sua importância reside na forma como ele reduz o intervalo de tempo entre a descoberta da vulnerabilidade e sua possível exploração, aumentando o desafio para os defensores.

P: O Mythos altera os princípios fundamentais da segurança cibernética?

R: Não, práticas essenciais como a aplicação de patches, backups e gerenciamento de vulnerabilidades continuam sendo importantes. O que está mudando é o volume e a velocidade das ameaças, o que exerce pressão sobre os processos existentes, que foram projetados para fluxos de trabalho mais lentos e previsíveis.

P: Por que os programas atuais de gerenciamento de vulnerabilidades podem enfrentar dificuldades?

R: Muitos programas foram desenvolvidos para lidar com um fluxo constante de descobertas, e não com o aumento repentino de descobertas possibilitado pela IA. Como resultado, as organizações enfrentam uma lacuna cada vez maior entre a identificação de vulnerabilidades e sua correção efetiva.

Q: What does “resilience” mean in the context of AI systems?

A: Resilience goes beyond restoring data – it involves recovering an entire AI system in a coherent, trustworthy state. This includes models, training pipelines, vector databases, and access controls all aligning correctly.

P: Por que a recuperação está se tornando mais importante do que a prevenção?

R: À medida que os prazos de prevenção se reduzem devido à exploração cada vez mais rápida, está se tornando irrealista aplicar todas as correções a tempo. Isso muda o foco para a rapidez com que as organizações conseguem detectar, conter e se recuperar de incidentes.

P: Como as organizações podem começar a se preparar?

R: As organizações podem submeter seus processos de gerenciamento de vulnerabilidades a testes de estresse, modernizar a infraestrutura de resiliência e validar os recursos de recuperação. Agir nessa janela inicial proporciona uma vantagem estratégica significativa.

Tim Zonca é vice-presidente de Gestão de Portfólio na Commvault.

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Pontos principais

  • A IA agentiva traz novos riscos à segurança, pois planeja, memoriza e age em diversos sistemas, em vez de se limitar a um único ciclo de solicitação-resposta.
  • Dados de treinamento contaminados podem influenciar discretamente o comportamento do modelo em grande escala, mesmo quando o modelo ainda parece apresentar um desempenho normal em testes padrão.
  • Bancos de dados de vetores comprometidos podem influenciar as decisões dos agentes ao corromper o contexto no qual o modelo se baseia, fazendo com que comportamentos inadequados pareçam legítimos.
  • A identidade de agentes não controlados gera um problema de controle de acesso na velocidade das máquinas que os sistemas tradicionais de identidade, centrados no ser humano, não foram projetados para lidar.
  • Decisões em cascata baseadas em um estado incorreto podem espalhar a corrupção por vários agentes e fluxos de trabalho, tornando a reversão e a recuperação muito mais difíceis.

The tools, controls, and governance policies most enterprises have in place were designed for systems that answer questions – retrieval tools, copilots, generative assistants. Systems that respond to a prompt and stop. When something went wrong, the failure was discrete. Fix the prompt, adjust the configuration, move on.

Agentic AI doesn’t work that way. These systems plan, remember, and execute across the enterprise without step-by-step human instruction. They maintain state. They coordinate with other agents. They act on production systems – writing to databases, triggering workflows, making decisions at machine speed.

That architectural shift introduces four threat vectors that existing security frameworks were never designed to address. If your AI governance strategy doesn’t account for them, you likely have exposure you probably can’t see.

1. Dados de treinamento contaminados

An AI system is only as trustworthy as the data it was trained on. That statement has always been true. What’s changed is the attack surface.

In agentic AI deployments, training pipelines are larger, more complex, and frequently assembled from multiple sources – internal data, third-party feeds, vendor-provided datasets. Each dependency in that chain is a potential injection point. An adversarial actor who can influence training data – through supply chain compromise, insider access, or contamination of a shared data source – can shape model behavior at scale.

What makes this particularly dangerous is that poisoned models often perform normally on standard benchmarks. The manipulation may be surgical: designed to produce specific outputs in specific contexts while behaving correctly everywhere else.

By the time the effect surfaces in production, the model has been in use for weeks or months, and tracing the contamination back to its source requires exactly the kind of relational data provenance most organizations don’t have.

The question to ask: Can you produce a complete, verifiable record of what data your models were trained on – at a specific point in time?

2. Bancos de dados de vetores comprometidos

Vector databases are the memory layer of agentic systems. Before an agent acts, it queries a vector store to retrieve relevant context – past interactions, domain knowledge, reference data – that shapes what it does next.

Most security teams aren’t thinking about vector databases the way they think about other sensitive data stores. They should be.

A compromised vector database doesn’t just return wrong answers. It shapes the decisions that follow. Injected embeddings – malicious content inserted into the vector store – can redirect agent behavior in ways that appear completely legitimate from the outside.

An agent asked to approve a transaction retrieves context that subtly reframes the approval criteria. An agent managing customer communications pulls context that steers responses in an attacker’s preferred direction. The action looks correct. The reasoning looks sound. But the underlying context has been manipulated.

This attack vector is particularly hard to detect because it operates below the model layer. Standard model monitoring won’t catch it. The model is behaving exactly as trained – it’s the context it’s reasoning from that’s been corrupted.

The question to ask: Is your vector database treated as a sensitive, governed data asset – with access controls, integrity monitoring, and audit logging comparable to your most critical production databases?

3. Identidade do agente não regulamentado

In a multi-agent architecture, agents don’t just interact with data – they interact with each other. They spawn subagents, delegate tasks, request outputs, and synthesize results from agents they’ve never been explicitly connected to. To do this, they authenticate, present credentials, and establish trust.

Agent identity is the access control layer for the autonomous enterprise – and it’s a gap that identity security vendors and identity providers (IDPs) don’t close. Their governance frameworks are built for human identity.

Agent identities created within those same rules appear completely legitimate: They were provisioned correctly, they followed policy. The IDP isn’t failing – it simply has no framework for determining whether an agent is acting outside the context it was created for, has been quietly escalated, or is coordinating where it shouldn’t be.

The exposure is qualitatively different from traditional credential compromise. When a human user’s credentials are stolen, the attacker operates within that user’s permissions, at human speed.

When an agent’s identity is compromised, the attacker gains access to the autonomous decision-making layer – the ability to trigger workflows, approve actions, coordinate with other agents, and exfiltrate data at machine speed, at scale, through channels that appear entirely normal.

Identity-layer failures are also among the hardest to detect after the fact. Agent actions taken under a compromised identity don’t look anomalous – they look like legitimate agent behavior. And because they’re generated by a system rather than a human, the volume can be enormous before anyone notices.

Recovery compounds the problem. Most AI recovery playbooks focus on restoring data: training sets, model weights, pipeline configurations. Identity is rarely on the list. A system recovered with clean data but misaligned identity configurations isn’t actually recovered. It’s a clean system with a poisoned access layer.

The question to ask: Is agent identity managed with the same rigor as human identity – with lifecycle management, least-privilege access, and inclusion in recovery playbooks?

4. Decisões em cascata baseadas em informações incorretas

The first three attack vectors are discrete. This one is systemic – and in many ways it can be the most difficult to contain.

Multi-agent architectures are designed for coordination. Agents share context, pass outputs to one another, and build on each other’s work. That coordination is what makes them powerful. It’s also what makes failures propagate.

An agent operating on corrupted memory doesn’t fail cleanly. It produces outputs – decisions, actions, data – that other agents consume. Those agents produce their own outputs. By the time the original corruption surfaces as something observable, bad state may have touched dozens of downstream processes, across multiple agents, with no clean rollback path.

This is what makes the context gap so significant. At any given moment, your AI system consists of a model version, a set of training data, an artifact store, a pipeline configuration, and a set of active agent interactions – all of which need to reflect the same operational state to constitute a trustworthy, recoverable system. When they don’t, you don’t just have an error. You have a system that is coherent in pieces and incoherent as a whole.

Point tools can each confirm their own slice. None can confirm the pieces belong together. That’s not a monitoring problem you can solve by adding another tool. It’s a structural gap – and the only way to close it is with a system that captures AI state relationally: what was running, against what data, with what configuration, at what moment.

The question to ask: If your AI infrastructure were compromised today, could you identify exactly what state every component was in before the incident – and prove it?

O que isso significa para sua estratégia de segurança

Each of these four vectors requires a different defensive response. But they share a common implication: The governance and resilience frameworks designed for the previous era of AI don’t cover the failure modes of the agentic era.

Securing agentic AI requires extending your framework in three directions:

  • Mais a fundo, nas camadas de dados e identidade que se encontram abaixo do modelo.
  • Broader, to cover agent-to-agent interactions that existing monitoring doesn’t observe.
  • Do ponto de vista relacional, para capturar não apenas o estado de cada componente, mas também como eles se articulam entre si a qualquer momento.

That last requirement is the one most organizations haven’t yet confronted. And it’s the one that will determine whether, when something goes wrong, you have a recoverable system or a collection of accurate-looking reports describing something that no longer exists.

Read O artigo “O ponto cego da IA agentiva: por que a resiliência da IA exige um sistema de registro”” para descobrir por que você precisa de um SOR para ajudar a proteger a consistência e a precisão dos seus dados de IA.

Perguntas frequentes

P: Por que os sistemas de IA com capacidade de ação são mais arriscados do que as ferramentas tradicionais de IA generativa?

R: Os sistemas baseados em agentes fazem mais do que apenas responder a comandos. Eles mantêm o estado, coordenam-se com outros agentes e realizam ações em ambientes de produção, o que amplia a superfície de ataque muito além da simples manipulação de comandos.

P: O que torna os dados de treinamento contaminados tão difíceis de detectar?

R: A manipulação pode ser altamente direcionada, afetando apenas situações específicas e deixando os benchmarks normais intactos. Isso significa que um modelo pode parecer estável até que o comportamento malicioso se manifeste no uso real.

P: Como um banco de dados vetorial pode se tornar um problema de segurança?

R: Um banco de dados vetorial define o contexto que um agente utiliza antes de agir. Se esse contexto for alterado, o agente pode tomar decisões que, à primeira vista, pareçam razoáveis, mas que, na verdade, estejam sendo guiadas por dados maliciosos.

P: Por que a identidade do agente é diferente da identidade humana?

R: A identidade do agente está ligada a ações autônomas, delegação e execução na velocidade de uma máquina. A governança de identidade tradicional foi projetada para pessoas; por isso, muitas vezes não percebe se um agente está agindo fora do contexto pretendido.

P: Por que a propagação de estados indesejáveis é um problema tão grave em sistemas multiagentes?

R: Quando um agente processa uma saída corrompida, esse erro pode se espalhar para os agentes e fluxos de trabalho a jusante. O resultado não é apenas uma decisão errada, mas uma cadeia de falhas interligadas.

P: Como as organizações podem melhorar a segurança da IA?

R: Ampliar a governança para as camadas de dados e identidade, monitorar as interações entre agentes e acompanhar o estado da IA de forma relacional, a fim de permitir a reconstrução do que ocorreu durante um incidente.

Michael Thelander é diretor sênior de marketing de produto na Commvault.

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Pontos principais

  • Os sistemas de IA agênica são sensíveis ao estado e operam continuamente, o que torna os modelos tradicionais de recuperação insuficientes.
  • A camada de memória (bancos de dados vetoriais e armazenamento de contexto) é uma superfície de ataque crítica, mas pouco monitorada.
  • Os fluxos de trabalho de tomada de decisão em tempo de execução podem ser manipulados sem acionar os alertas de segurança tradicionais.
  • As lacunas de observabilidade nas interações entre agentes fazem com que a maioria das organizações tenha uma visibilidade incompleta dos riscos.
  • A verdadeira recuperação exige um registro unificado e sincronizado de todas as camadas do sistema para restaurar um estado confiável.

Most enterprises entering the agentic AI era are managing resilience with the wrong mental model – and the data backs it up: apenas 1 em cada 5 empresas possui um modelo maduro para governar agentes de IA autônomos. They’re thinking about AI the way they think about applications: discrete, stateless, recoverable by restoring clean data to a clean environment.

Agentic AI doesn’t work that way. These systems are stateful, continuously operating, and architecturally layered in ways that create failure modes most security and resilience frameworks weren’t designed to address. The gap isn’t in tooling. It’s in understanding what’s actually running – and what “recovery” has to mean for systems built this way.

There are four architectural layers that define the problem. Each one is distinct. Each one is underprotected. And together, they explain why an agentic AI system can appear recoverable while remaining fundamentally compromised.

Layer 1: Agent Memory – The Attack Surface You’re Not Watching

Traditional enterprise applications don’t remember anything between sessions. Agentic AI does. The memory layer – primarily vector databases storing embeddings, but also session state and retrieved context – is what gives agents continuity across interactions. It’s what allows an agent to pick up where it left off, to draw on prior context, to build a coherent picture of a complex workflow over time.

It is also one of the most consequential attack surfaces in the modern enterprise stack – and one of the least monitored.

The attack vector is subtle enough to evade most conventional security tooling. An adversary who can influence what gets written to a vector database can shape what the agent believes to be true. Injected or manipulated embeddings don’t need to look malicious – they need to look authoritative.

A compromised memory store can redirect agent behavior, exfiltrate data through agent actions, or cause an agent to make decisions that appear legitimate but serve an attacker’s objectives. None of this requires touching the model itself.

The detection problem is compounded by the volume and velocity of vector database writes in active agentic deployments. Anomaly detection tools built for structured data don’t translate well to embedding space. The signal is there – but most organizations aren’t equipped to read it.

What resilience requires here: continuous integrity monitoring of vector databases, not just backup. Version-controlled embeddings with a provable chain of custody. The ability to identify, at any point in time, exactly what the memory layer contained – and to restore to a verified clean state, not just a recent one.

Layer 2: Runtime Control – When the Workflow Is the Threat

Agentic AI doesn’t execute fixed scripts. It plans. At runtime, an agent receives a goal, determines the steps required to achieve it, selects the tools it needs, and executes – often spawning subagents to handle parallel workstreams. The workflow is dynamic, constructed in the moment, and frequently long-running.

This is what makes agentic AI genuinely useful. It’s also what makes it genuinely difficult to protect.

In a conventional automation environment, a compromised workflow is bounded. It does what it was configured to do, and it stops. A compromised agentic workflow is different: It adapts.

If an attacker can influence the planning layer – through a poisoned prompt, a manipulated tool response, or a corrupted planning model – the agent will pursue the attacker’s objective using whatever legitimate tools and access it has. It will look like normal operation. The logs, to the extent they exist, will show authorized tool calls.

Consider a procurement agent tasked with validating vendor invoices against contract terms. Under normal operation, it checks invoice amounts, cross-references approval thresholds, and flags exceptions for human review.

An attacker who can influence the planning layer – through a manipulated tool response from the contract database – doesn’t need to touch the approval logic directly. They simply give the agent a contract record with altered thresholds.

The agent plans correctly against corrupted inputs. Every tool call it makes is legitimate. Every decision it reaches is wrong. By the time the anomaly surfaces in a finance reconciliation, the workflow has processed weeks of invoices and the audit trail shows nothing but authorized actions.

The window between compromise and detection in these scenarios is not measured in seconds. Agentic workflows operate continuously. By the time anomalous outcomes surface, the workflow may have touched dozens of systems, made hundreds of decisions, and left changes across production environments that are difficult to enumerate and harder to reverse.

What resilience requires here: runtime monitoring that watches what agents are deciding, not just what they’re doing. Intervention mechanisms that can halt a running workflow cleanly without cascading failures. Recovery playbooks built for long-running agentic processes – not just for discrete transactions.

Layer 3: Agentic Observability – The Logging Gap at Machine Speed

Enterprise logging infrastructure was built for human-scale operations. It captures what systems do, at a granularity and latency designed for human review. Agentic AI operates at a different speed entirely.

In an active multi-agent deployment, agents are spawning subagents, passing context between one another, making tool calls, and synthesizing outputs – continuously, in parallel, faster than conventional logging pipelines were designed to capture.

The interactions that matter most for security – agent-to-agent communications, context handoffs, tool invocations that cross trust boundaries – are exactly the interactions that existing monitoring frameworks leave most underobserved.

Today, apenas 17% continuously monitor agent-to-agent interactions. The other 83% are governing agentic AI based on a partial picture – one that captures what individual agents do in isolation but misses the interaction layer where the most consequential security events occur.

This isn’t a gap that more logging volume solves. The problem isn’t the quantity of data being captured – it’s that the data structures and latency requirements of agentic interactions don’t fit well into observability frameworks designed for slower, more structured systems. Closing this gap requires purpose-built agentic observability tooling, or significant adaptation of existing infrastructure.

What resilience requires here: end-to-end visibility into agent-to-agent interactions, not just individual agent outputs. Logging architectures that can operate at agentic speed without dropping events. The ability to reconstruct, after the fact, the full sequence of agent decisions and interactions for any given workflow.

Layer 4: Multi-Agent Coordination – Where Emergent Failures Hide

The most architecturally novel risk in agentic AI doesn’t come from any single compromised agent. It comes from how agents depend on one another – and how failures propagate across those dependencies before anyone realizes something is wrong.

In a multi-agent architecture, agents share context. An orchestrator agent passes a task brief to a subagent; the subagent returns a result that the orchestrator incorporates into its next decision.

If the subagent’s output is corrupted – through a compromised memory layer, a manipulated tool response, or a poisoned planning model – the orchestrator has no native way to detect it. It treats the output as authoritative. It incorporates it. It acts on it. And it passes its own now-compromised output downstream.

This is the emergent failure mode: a corruption that originates in one layer, propagates through agent interactions, and surfaces as an anomalous outcome in a system several steps removed from the original compromise. By the time it’s visible, the causal chain is long and the blast radius is significant.

Consider a threat intelligence pipeline where a data-gathering agent ingests feeds from external sources, a classification agent categorizes and scores them, and an orchestrator incorporates the scored intelligence into security posture recommendations pushed to downstream teams.

If the data-gathering agent’s memory layer is compromised – subtly, through injected embeddings that cause it to weight certain threat actors as low-risk – the classification agent receives inputs it has no reason to question. It classifies accurately against what it’s given.

The orchestrator incorporates the results confidently. Security teams downstream deprioritize the relevant threat category based on what looks like a coherent, multi-source consensus. The failure originated in Layer 1. It expressed itself in Layer 4. Nothing in between flagged an anomaly because nothing in between had visibility across the full chain.

The governance frameworks most enterprises apply to AI were designed for model outputs – what the AI says. Multi-agent coordination failures are not model output failures. They are systems failures, arising from the interaction layer between models, and they require a different kind of governance: one that monitors and controls not just individual agent behavior but the trust relationships between agents, the integrity of context as it passes between them, and the access rights that govern what any agent can request of any other.

What resilience requires here: agent identity management that treats inter-agent trust as a first-class security concern. Integrity verification for context as it moves across agent boundaries. Governance policies that cover autonomous agent behavior – not just the outputs of individual models.

O problema relacional que une os quatro

These four layers are distinct in their failure modes, but they share a common vulnerability: none of them has a shared record of how they relate to each other at a specific point in time.

The model registry knows what version is running. The vector database knows what’s in memory. The orchestration layer knows what workflow is active. The identity system knows what agents have what access. Each can confirm its own slice of the picture. None can confirm whether those slices belong together – whether they reflect the same operational state, the same moment, the same trustworthy configuration.

That’s the context gap. And it’s why recovery from an agentic AI compromise isn’t a data restoration problem. It’s a coherence problem – one that requires a unified record of the relationships between layers, not just the components themselves.

Close this gap before an incident, or spend an incident trying to close it.

The architecture challenges covered here are only part of what security and resilience leaders need to understand about agentic AI risk. O artigo “O ponto cego da IA agentiva: por que a resiliência da IA exige um sistema de registro” goes further, examining where most enterprises actually stand on AI resilience readiness, what the governance gaps look like in practice, and what it takes to make “our AI is trustworthy” a provable claim, not just an assertion.

Perguntas frequentes

Q: Why doesn’t traditional disaster recovery work for agentic AI?

R: A recuperação tradicional pressupõe que os sistemas não mantêm estado e podem ser restaurados a partir de backups limpos. Os sistemas de IA baseados em agentes retêm memória, evoluem ao longo do tempo e dependem de interações em camadas, o que torna a simples restauração insuficiente para recuperar a confiança.

P: O que torna a camada de memória na IA agentiva vulnerável?

A: The memory layer stores embeddings and contextual data that influence agent decisions. If compromised, attackers can subtly manipulate what the agent “believes,” leading to incorrect but seemingly legitimate actions.

P: Como os invasores podem explorar os fluxos de trabalho em tempo de execução na IA baseada em agentes?

R: Os invasores podem influenciar os dados de planejamento, as instruções ou as respostas das ferramentas, fazendo com que os agentes executem ações prejudiciais por meio de processos legítimos. Essas ações geralmente parecem normais nos registros, o que dificulta a detecção.

P: Por que a observabilidade é um desafio em sistemas multiagentes?

R: Os sistemas baseados em agentes operam na velocidade da máquina, com interações contínuas entre os agentes. Os sistemas tradicionais de registro não foram projetados para capturar ou processar esse nível de atividade dinâmica e de alta frequência.

P: O que são falhas emergentes em ambientes multiagentes?

R: As falhas emergentes ocorrem quando uma pequena vulnerabilidade em um agente ou camada se propaga por agentes interconectados, resultando em problemas em grande escala cuja origem é difícil de identificar.

P: Como seria uma recuperação eficaz para uma IA autônoma?

A: Effective recovery requires more than restoring data – it demands a coherent snapshot of all system layers, including memory, workflows, identities, and interactions, aligned to a verified trustworthy state.

Tim Zonca é vice-presidente de Gestão de Portfólio na Commvault.

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Scaling a data-driven company is hard. Scaling one while meeting GDPR requirements, managing thousands of customers, enabling analytics teams, and standing up new infrastructure in under two weeks? That’s a different level of complexity.
In a recent episode of STRIVE, I sat down with Asif Dromi of monday.com and Ben Herzberg of Commvault to unpack what it really takes to operationalize data security at scale – not in theory, but in practice. This isn’t a high-level conversation about best practices. It’s a real-world look at how security, compliance, automation, and infrastructure decisions intersect when the clock is ticking.
Watch the episódio completo.
If you’re a CISO, data leader, architect, or compliance owner, this episode gives you something more valuable than theory. It shows how:

  • Uma empresa em rápido crescimento lidou com as exigências do GDPR sem prejudicar a inovação.
  • A infraestrutura como código pode simplificar as auditorias.
  • A automação reduz os riscos, em vez de aumentar a complexidade.
  • Security and business agility don’t have to compete.

It’s rare to hear directly from operators who’ve done this under real constraints. That’s what makes this STRIVE conversation different.

Pontos principais: Implementação da segurança de dados em grande escala

  • Compliance and growth don’t have to compete. Monday.com demonstrates how GDPR requirements and rapid expansion can coexist when security is built into architecture from the start.
  • Manual permissions don’t scale. Automation does. Infrastructure as code and API-driven access controls can turn governance from a bottleneck into a force multiplier.
  • O acesso baseado em funções deve evoluir acompanhando o uso dos dados. À medida que mais equipes passam a depender de análises, a visibilidade e os controles detalhados tornam-se importantes para ajudar a evitar a proliferação descontrolada de permissões.
  • Operationalized security means visibility. It’s not just about setting policies – it’s about monitoring, auditing, and adapting controls dynamically as environments change.
  • É possível alcançar agilidade quando a arquitetura é planejada de forma intencional. Um data warehouse em conformidade com as normas europeias foi implantado em menos de duas semanas porque a governança, a automação e as ferramentas foram projetadas para escalar.
  • A maturidade em segurança possibilita a inovação. Quando as permissões, a infraestrutura e a conformidade são programáveis, as organizações podem agir com mais agilidade.

O verdadeiro desafio: crescimento + conformidade + agilidade

For monday.com, the challenge wasn’t just storing European data in Europe. It was:

  • Garantindo a conformidade com o GDPR e a residência regional de dados.
  • Garantir que os funcionários acessassem apenas os dados relevantes.
  • Manter a visibilidade e a auditabilidade.
  • Apoiando analistas e desenvolvedores que precisavam de acesso rápido.
  • Fazendo tudo isso sob prazos comerciais rigorosos.

As Asif explains in the episode, becoming a data-driven organization means internal access expands rapidly. The more teams rely on analytics, the more complex permissions become.
And that’s where many organizations hit a wall. Security becomes manual, permissions become fragile, and compliance becomes reactive. That’s not operationalized security. That’s a house of cards.

Designing Security into the Architecture from Day One 

Um dos aspectos mais interessantes do episódio é a forma como a monday.com abordou o problema do ponto de vista arquitetônico. Em vez de adaptar o sistema para atender às normas de conformidade, ela desenvolveu:

  • Um data warehouse europeu dedicado.
  • Controles de acesso claros e baseados em funções.
  • Modelos de permissão detalhados.
  • Camadas de governança automatizadas.

Ben descreve o que acontece em muitas grandes organizações: com o passar do tempo, as permissões se acumulam em camadas, muitas vezes sem uma visão centralizada. Eventualmente, ninguém tem certeza de quem pode acessar o quê. Colocar a segurança em prática significa evitar esse desvio. Significa construir sistemas nos quais a governança se adapta automaticamente à medida que o uso cresce.

A automação é o multiplicador de força

If there’s one theme that runs through this episode, it’s automation. Instead of treating permissions as tickets and manual updates, monday.com wrapped their infrastructure in code. Databases, roles, and access policies could be created and modified programmatically.
The result? A compliant, scalable environment stood up in less than two weeks. That’s not luck. That’s architecture. And it’s a powerful reminder that security doesn’t slow you down when it’s built correctly. It enables speed.

O que realmente significa colocar a segurança de dados em prática

“Operationalizing” gets used a lot. In this episode, it’s defined as:

  • Visibilidade contínua dos dados confidenciais.
  • Gerenciamento centralizado e automatizado de permissões.
  • Rastreamento de acesso.
  • Integração com ferramentas de colaboração.
  • Políticas que se adaptam à medida que o número de usuários e a quantidade de dados aumentam.

Static controls don’t scale. Manual workflows don’t scale. Security must become dynamic – part of the operating fabric of the organization. And that shift is where many enterprises struggle today.

Assista ao episódio completo de STRIVE

In the discussion, you’ll hear more about:

  • Como a monday.com estruturou seu data warehouse europeu.
  • As principais lições aprendidas durante a implementação rápida.
  • Por que a automação era imprescindível.
  • O que as empresas costumam subestimar em relação à proliferação de permissões.
  • Como abordar a implementação da governança antes que as iniciativas de IA se expandam.

Assista agora sobre.

FAQs 

P: Como equipes pequenas podem implementar uma segurança de dados escalável?

R: Comece com um modelo de permissões bem definido e ferramentas de infraestrutura como código. Automatize o gerenciamento de permissões desde o início para ajudar a evitar gargalos manuais à medida que sua empresa cresce.

P: Qual é o papel da automação na conformidade?

R: A automação ajuda a garantir a consistência, reduzir erros e simplificar as auditorias. Com o uso de APIs e scripts, é possível monitorar e ajustar as permissões dinamicamente.

P: Quanto tempo leva, normalmente, para configurar um ambiente de dados em conformidade e escalável?

R: Com o planejamento e as ferramentas certas, organizações como a monday.com conseguiram isso em menos de duas semanas. A rapidez depende do escopo e da infraestrutura existente.

P: Quais são as melhores práticas para implementar a segurança de dados?

R: Implemente controles de acesso baseados em funções, automatize o gerenciamento de permissões, monitore regularmente os registros de acesso e integre ferramentas de segurança às plataformas de colaboração para garantir uma supervisão em tempo real.

Chris Mierzwa é diretor sênior de marketing de portfólio na Commvault.

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Pontos principais

  • As estruturas de conformidade codificam as lições aprendidas com falhas ocorridas na prática e ajudam as organizações a fortalecer a resiliência, a governança e a estabilidade operacional.
  • As organizações que encaram a conformidade como uma iniciativa para construir confiança podem ajudar a fortalecer a confiança dos clientes, os relacionamentos com os parceiros e a credibilidade da marca.
  • O alinhamento regulatório e controles de risco robustos podem ajudar a melhorar os resultados no setor de seguros, demonstrando uma postura de segurança madura e resiliente.
  • A correspondência entre os requisitos de conformidade e os resultados comerciais mensuráveis permite que as organizações relacionem diretamente os investimentos em resiliência à proteção da receita e à continuidade dos negócios.
  • Recursos de resiliência cibernética, como backups imutáveis, recuperação rápida e estruturas de governança, ajudam as organizações a transformar a conformidade em uma vantagem competitiva.

In boardrooms across Europe and beyond, compliance has become a loaded word. It conjures images of endless documentation, mounting regulatory pressure, and the looming threat of fines.
GDPR. NIS2. DORA. The acronyms keep coming, and for many organizations, it can feel like they are choking on regulation.
But what if we’ve been looking at compliance the wrong way? What if compliance isn’t just about avoiding penalties – but about building a better, stronger, more resilient business?

A analogia com os seguros: regras que existem por um motivo

TSaiba mais no SHIFT 2025’s a useful parallel between compliance and insurance.
When you insure your car, the insurer sets certain conditions. Your brakes must work. Your tires shouldn’t be bald. An alarm system might be required. You can argue about the inconvenience, or the cost – but fundamentally, those rules exist because they help reduce risk. They help make accidents less likely. They help protect both you and others.
And Saiba mais no SHIFT 2025’s the key point: Those requirements are usually a good idea, whether you buy the insurance or not.
Regulation works in much the same way. Governments and regulators don’t create frameworks because they enjoy it. Regulations are responses to real-world failures – data breaches, operational disruptions, systemic risk. They codify lessons learned the hard way.
You may object to the burden. You may find it frustrating. But when you look closely at what these frameworks require, it’s hard to argue that the core principles are unsound.

  • Proteja os dados dos clientes.
  • Promova a resiliência operacional.
  • Conheça os riscos da sua cadeia de suprimentos.
  • Ser capaz de se recuperar de incidentes cibernéticos.
  • Demonstrar boa governança e prestação de contas.

Nenhuma dessas ideias é ruim.

De evitar multas a promover a confiança

Too often, compliance is framed defensively: “Do this so you don’t get fined.” “Do this so you don’t go to jail.”

That’s a low bar. And it’s a missed opportunity. When we shift the perspective, compliance becomes something much more powerful. It becomes a driver of trust.
Take GDPR as an example. At its heart, it’s about protecting personal data. If your organization implements strong data protection practices – not just to tick a box, but because your systems genuinely safeguard customer information – that builds trust. Customers are more confident doing business with you. Partners are more willing to integrate with you. Regulators view you as lower risk.
Trust is not a regulatory outcome. It’s a commercial advantage.
The same applies to the Digital Operational Resilience Act. It’s not just about reporting incidents; it’s about being able to withstand and recover from disruption. In a world wSaiba mais no SHIFT 2025 cyberattacks are inevitable, resilience is not optional. It’s foundational to continuity, reputation, and long-term value.
When compliance drives resilience, resilience drives business stability – and stability drives growth.

Regulamentação e Seguros: Um Ciclo de Retroalimentação

TSaiba mais no SHIFT 2025’s also a natural alignment between regulation and insurance markets. When regulators mandate certain standards, insurers quickly follow. Organizations that demonstrate compliance and strong risk controls are more attractive to underwriters. They may benefit from better terms, broader coverage, or more favorable premiums.
This creates a reinforcing cycle:

  • A regulamentação estabelece padrões mínimos.
  • As organizações reforçam seus controles.
  • As seguradoras recompensam abordagens mais rigorosas em relação aos riscos.
  • Os mercados tornam-se mais estáveis e resilientes.

A conformidade, nesse contexto, torna-se um sinal para o mercado: levamos o risco a sério.

O elo que faltava: mapeando a conformidade para os resultados comerciais

One of the most important opportunities for organizations – particularly technology providers – is to make the “line of sight” between compliance and business value explicit.
For example:

  • Se um produto cria backups imutáveis, isso ajuda a atender aos requisitos regulatórios relativos à integridade dos dados.
  • Se isso permitir uma rápida recuperação de incidentes cibernéticos, isso contribui para o cumprimento das exigências de resiliência operacional.
  • Se o sistema fornecer trilhas de auditoria e relatórios claros, isso ajuda a atender aos requisitos de governança e supervisão.

But it shouldn’t stop tSaiba mais no SHIFT 2025. The next step is to articulate the business benefit:

  • Immutable backups help reduce the impact of ransomware – and protect revenue.
  • Faster recovery helps minimize downtime – and preserves customer confidence.
  • Strong governance helps reduce regulatory scrutiny – and enhances brand credibility.

This mapping is critical. Compliance is not the end goal; it’s the mechanism that enables the outcomes that businesses care about: continuity, reputation, customer trust, and competitive differentiation.

A conformidade como inovação, e não como obrigação

TSaiba mais no SHIFT 2025’s a tendency to treat compliance as a “get-it-done” exercise. A cost center. A necessary evil.
But if we look at history, many best practices that are now considered fundamental to modern IT and security originated in regulatory or insurance requirements. Over time, they became embedded in how well-run organizations operate.
Encryption. Access controls. Incident response planning. Business continuity testing. Third-party risk management.
At one time, these may have been viewed as regulatory burdens. Today, they are table stakes for any serious enterprise.
The organizations that treat compliance as an innovation catalyst – rather than a checkbox exercise – are often the ones that pull ahead. They embed resilience into their architecture. They design with governance in mind. They turn regulatory requirements into product capabilities and customer value propositions.

Resiliência cibernética: onde a conformidade e a estratégia se encontram

This is wSaiba mais no SHIFT 2025 cyber resilience becomes central.
Modern regulations increasingly recognize a simple truth: Prevention is not enough. Incidents will happen. The differentiator is how well an organization can respond and recover.
Cyber resilience – the ability to withstand, recover from, and adapt to cyber disruption – is no longer just a security concern. It’s a strategic imperative. It supports regulatory compliance, yes. But more importantly, it underpins operational continuity and business confidence.
When organizations invest in resilient architectures, immutable data, rapid recovery capabilities, and robust governance frameworks, they are not merely satisfying regulators. They are building durable enterprises.

Uma conversa diferente sobre conformidade

Perhaps it’s time to change the narrative.
Instead of asking, “What’s the minimum we need to do to comply?” we should be asking:

  • De que forma esse regulamento nos torna mais fortes?
  • Que boa prática está sendo codificada aqui?
  • Como podemos usar isso para fortalecer a confiança dos clientes e parceiros?
  • Em que aspectos isso gera uma vantagem competitiva?

Compliance done well is not about fear. It’s about foresight.
It reflects lessons learned across industries. It embeds best practice into everyday operations. And when connected clearly to product capabilities and business outcomes, it becomes a powerful commercial story.
Yes, regulation can feel burdensome. Yes, the acronyms keep coming. But underneath the paperwork lies something far more valuable: a framework for running a better business.
Compliance isn’t just about avoiding penalties. It’s about enabling resilience. And resilience, ultimately, is what drives sustainable success. Learn more about how Commvault enables data protection to help your organization meet compliance requirements Saiba mais no SHIFT 2025.

Perguntas frequentes

P: Por que as organizações deveriam encarar a conformidade como algo mais do que uma obrigação regulatória?

R: As estruturas de conformidade geralmente refletem as melhores práticas desenvolvidas em resposta a incidentes cibernéticos reais, falhas operacionais e desafios de governança. As organizações que adotam a conformidade de forma estratégica podem ajudar a fortalecer a resiliência, aumentar a confiança e gerar valor comercial de longo prazo.

P: De que forma a conformidade contribui para a confiança do cliente?

R: Práticas sólidas de conformidade demonstram que uma organização leva a sério a proteção de dados, a governança e a continuidade operacional. Isso pode ajudar a aumentar a confiança dos clientes, fortalecer as relações com os parceiros e posicionar a organização como uma empresa de menor risco.

P: Qual é a relação entre conformidade e resiliência cibernética?

A: Modern regulations increasingly focus on an organization’s ability to recover from disruptions rather than solely preventing them. Investments in resilient infrastructure, immutable backups, and rapid recovery capabilities can help organizations maintain continuity during cyber incidents.

P: De que forma a conformidade pode ter um impacto positivo no setor de seguros e na gestão de riscos?

R: As seguradoras costumam ver com bons olhos as organizações que possuem programas de conformidade maduros e controles de segurança robustos. Isso pode resultar em melhores opções de cobertura, condições mais favoráveis nas apólices e, possivelmente, prêmios mais baixos.

P: Por que é importante vincular as iniciativas de conformidade aos resultados comerciais?

R: As iniciativas de conformidade são mais eficazes quando as organizações demonstram claramente como os controles contribuem para objetivos mais amplos, como proteger a receita, reduzir o tempo de inatividade e preservar a confiança dos clientes. Isso ajuda a liderança a encarar a conformidade como um investimento estratégico, em vez de um centro de custos.

P6: Como as organizações podem transformar a conformidade em uma vantagem competitiva?

R: As empresas que incorporam resiliência, governança e segurança em seus produtos e operações podem se diferenciar no mercado. Ao se alinharem proativamente às expectativas regulatórias, as organizações podem fortalecer sua reputação e gerar maior confiança entre clientes e partes interessadas.

Darren Thomson é diretor de tecnologia (CTO) da Commvault.

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Pontos principais

  • A soberania operacional se concentra em quem pode acessar os sistemas e sob quais jurisdições eles operam.
  • O acesso de fornecedores, os fluxos de telemetria e os canais de suporte podem criar lacunas ocultas em matéria de soberania.
  • A soberania operacional é mais difícil de comprovar, pois exige visibilidade e auditoria contínuas.
  • As organizações devem ser capazes de demonstrar e documentar todas as vias de acesso a ambientes soberanos.

Ask most organizations where their sovereignty program is strongest, and the answer is usually some version of the same two things: data locality and encryption. They know where their primary data lives. They’ve implemented bring-your-own-key or hold-your-own-key arrangements. They can point to certifications.

Ask them who accessed their sovereign environment in the last ninety days, from which countries, and under which legal jurisdictions – and the confidence tends to evaporate.

Operational sovereignty is the hardest pillar to audit, the most likely to be underestimated, and the most common place where a sovereignty posture that looks solid on paper breaks down in practice. The Relatório de Readiness para a Soberania Digital names it as one of the four pillars – this post goes further.

The question most organizations can’t answer: ‘Who accessed your sovereign environment in the last 90 days, from which countries, and under which legal jurisdictions?’

O que realmente significa soberania operacional

Operational sovereignty is not about where data lives. It’s about who runs the environment – and who can reach it. It covers three things that most sovereignty programs treat as implementation details rather than first-class concerns:

  • Personnel access and jurisdiction. Every person who can access your sovereign environment – for support, maintenance, monitoring, or incident response – operates under a defined legal jurisdiction. If a support engineer in a country subject to a foreign data access law can reach your systems, the sovereignty of your infrastructure is only as strong as that engineer’s legal exposure.

Most organizations, when they audit this for the first time, find at least one support pathway that crosses a jurisdiction boundary they hadn’t mapped.

  • Third-party and vendor access. Your sovereignty boundary extends to every vendor, managed service provider, and software platform with access to your sovereign environment. ITSM platforms, monitoring tools, SIEM systems – if these sit outside your sovereignty boundary but have access to data or metadata within it, you have a gap that data locality controls cannot close.
  • Telemetry, billing, and control-plane traffic. Data sovereignty programs focus on primary data. Operational sovereignty requires mapping where everything else goes: the telemetry your infrastructure generates, the metadata your monitoring systems collect, the billing data your provider processes. These flows can cross jurisdiction boundaries even when primary data doesn’t – and they are rarely mapped.

Why This Pillar Is Harder To Certify – and Why That Matters

Data locality is relatively straightforward to document. You can point to a storage region, a data residency agreement, a third-party audit. Operational sovereignty doesn’t have the same paper trail. There is no certification that guarantees the jurisdictional status of every support engineer who might access your environment.

This is precisely what makes it both the hardest pillar to audit and the most important to get right. It also connects directly to the minimum viable sovereignty challenge: applying the right operational controls to the right workloads requires knowing what those controls are – and operational sovereignty is where that knowledge is most commonly absent.

A dimensão da cadeia de suprimentos

A NIS2, que amplia as obrigações de segurança cibernética nos setores de energia, transporte, saúde e infraestrutura digital, agora exige que as organizações avaliem as práticas de segurança cibernética de seus fornecedores de tecnologia. Para os programas de soberania, isso tem uma implicação direta: a postura de soberania em relação aos fornecedores não é mais apenas uma questão de conveniência nas aquisições. Trata-se de um requisito passível de auditoria.

Isso significa fazer novas perguntas a cada fornecedor dentro de seus limites de soberania: Onde está localizada sua equipe de suporte? Sob qual jurisdição legal eles operam? O que acontece com o acesso que eles têm ao meu ambiente se sua empresa for adquirida por uma entidade de fora da UE?

Como é o que é bom

Um ambiente operacionalmente soberano apresenta quatro características que podem ser comprovadas, e não apenas documentadas:

  • Every access pathway into the sovereign environment is mapped – not just primary access, but vendor access, support access, and monitoring system access.
  • A situação jurisdicional de cada pessoa ou sistema com esse acesso é documentada e auditada em intervalos definidos.
  • Os fluxos de tráfego de telemetria, metadados e do plano de controle são inventariados e, ou ficam contidos dentro dos limites de soberania, ou são explicitamente avaliados e aceitos como estando fora do escopo.
  • The organization can answer the ninety-day access question – precisely, with evidence.

One more thing: Operational sovereignty doesn’t end at access control. If recovery requires personnel who operate outside your sovereignty boundary, the posture fails at the moment of an incident. That’s the subject of the fourth post in this series. ORelatório de Readiness para a Soberania Digitalinclui uma pergunta de avaliação direta sobre soberania operacional.

Perguntas frequentes

P: O que é soberania operacional?

R: A soberania operacional diz respeito a quem gerencia e acessa um ambiente, incluindo pessoal, fornecedores e sistemas de suporte. Ela vai além do local onde os dados são armazenados.

P: Por que a soberania operacional costuma ser negligenciada?

R: Muitas organizações concentram-se principalmente na localização e na criptografia dos dados. As vias de acesso, o pessoal de suporte e os fluxos de telemetria muitas vezes não são totalmente auditados.

P: De que forma os fornecedores afetam a postura de soberania?

R: Fornecedores e prestadores de serviços gerenciados podem ter acesso a sistemas confidenciais ou metadados. Suas jurisdições legais e práticas operacionais podem afetar a conformidade geral com as normas de soberania.

P: Por que a telemetria e os metadados são importantes?

R: Mesmo que os dados primários permaneçam locais, a telemetria e os metadados podem ultrapassar fronteiras jurisdicionais. Esses fluxos podem gerar riscos de conformidade se não forem gerenciados.

P: O que inclui um modelo sólido de soberania operacional?

R: Isso inclui rotas de acesso mapeadas, controles jurisdicionais documentados, acesso de fornecedores auditado e visibilidade de todos os fluxos de telemetria e metadados.

Alex Zinin é vice-presidente e gerente geral da área de Provedores de Serviços Gerenciados da Commvault.

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Pontos principais

  • As arquiteturas soberanas costumam priorizar auditorias e controles de acesso em detrimento da prontidão para recuperação.
  • Equipes de recuperação, sistemas de backup e modelos de custódia de chaves podem criar lacunas de soberania durante incidentes.
  • É essencial que haja controles consistentes entre os ambientes primário e de recuperação.
  • A resiliência pronta para a soberania exige procedimentos de recuperação testados em condições realistas.

Picture the moment. The attack has already happened. The incident response team is assembling. Someone must decide which systems come back first, in what order, using the correct recovery points.

And then someone realizes: The personnel with recovery system access are based in a different country. Worse, the recovery environment itself (hosted in a cloud region, a partner datacenter, or a secondary site) was never subject to the same sovereignty controls as the primary data.

The practice wasn’t subject to the same sovereignty controls as the primary data. The regulator is asking for status. The clock is running.

This is the scenario most sovereign architectures were not designed for – and the one the Relatório de Readiness para a Soberania Digital calls out directly: most sovereign applications are designed for the audit, not the incident.

Most sovereign applications are designed for the audit, not the incident. The difference becomes visible at the worst possible moment.

O ponto cego da recuperação na arquitetura soberana

Sovereignty programs are built around access control – who can reach the data, under what authority, through what pathway. That architecture is necessary. It is not sufficient. And it connects directly to the operational sovereignty gaps exploradas no terceiro artigo desta série: If the people who run your environment operate outside your sovereignty boundary, that problem doesn’t disappear during an incident. It becomes the problem.

What access control leaves unanswered is the harder question: What happens after an incident, when recovery is not just a technical operation but a legally constrained one?

A ransomware attack on a regulated European organization doesn’t simply create a recovery problem. It creates a recovery problem that must be solved within a jurisdiction, using personnel with appropriate authorizations, against recovery points that can be demonstrated to be clean and uncompromised.

The sovereign architecture designed to protect the data can make recovery harder if resilience wasn’t built into the original design.

Os modos específicos de falha

The ways sovereign recovery architectures fail are predictable – and common:

  • Equipe de Recovery fora dos limites da soberania. Os engenheiros que conhecem os sistemas de Recovery podem atuar em uma jurisdição diferente. Sob pressão, recorrer a eles é o caminho de menor resistência. Trata-se também de uma violação da soberania justamente no momento em que isso é menos conveniente.
  • Backup infrastructure without matching controls. Primary sovereign environments are carefully controlled. Backup infrastructure – particularly older or secondary environments – is frequently not subject to the same sovereignty requirements. If recovery points are stored or processed outside the boundary, compliant recovery is not available from compliant infrastructure.
  • Key custody under crisis conditions. Hold-your-own-key arrangements are designed for normal operations. Under crisis conditions – with primary systems compromised and time pressure acute – the key custody model that works in a routine maintenance window may become an obstacle to recovery. If this hasn’t been tested, it’s an assumption, not a control.
  • Cross-environment governance gaps. Organizations operating across multiple sovereign tiers – which is most of them – often have strong controls in primary environments and weaker controls in secondary environments that are also part of the recovery path. Consistency across the full estate is what auditors will look for. Gaps in secondary environments become visible exactly when consistency matters most.

Por que as restrições de soberania podem complicar a recuperação

The same controls that make a sovereign environment defensible to an auditor can make it harder to recover from. Data movement restrictions that prevent unauthorized exfiltration also constrain recovery orchestration. Key custody arrangements that ensure no provider can access your data without authorization also add friction when you need to restore quickly.

None of this means these controls are wrong. It means they have to be designed with recovery in mind from the start – not added to an architecture where recovery was an afterthought. This is the core of the minimum viable sovereignty principle: Calibrating controls to actual requirements includes recovery requirements, not just access control requirements.

O que é necessário para uma resiliência preparada para a soberania

  • Clean recovery validation. Proving that recovery points are free from compromise before restoring to production – not just recent, but uncompromised. In a ransomware scenario, a recent backup may itself be compromised. The ability to identify and restore from a known-clean recovery point, validated before it’s needed, is a sovereignty requirement, not just a disaster recovery requirement.
  • Cross-environment governance. Consistent sovereignty controls and audit evidence across the full estate – not just the primary sovereign deployment. Every environment in the recovery path must meet the same requirements as the primary environment.
  • Tested under realistic conditions. Regular exercises that validate recovery under the conditions that will actually exist during an incident: the legal constraints that apply, the personnel who are available, the recovery points that are clean. An annual disaster recovery test that doesn’t account for sovereignty constraints is not a sovereignty-ready exercise.

A pergunta a ser incluída na sua análise sobre soberania

There is a direct way to assess whether your recovery architecture meets the same sovereignty requirements as your primary data environment: Ask it as a question and require an honest answer.

Can you recover your sovereign data, cleanly, within defined tolerances, using personnel operating within your sovereignty boundary, right now – under real conditions, not a controlled exercise?

For most organizations, the honest answer reveals a gap. The organizations that find it now – before the incident – will be best prepared with evidence when the regulator asks for it. The ones that don’t will be building it under pressure, in front of the people they least want to disappoint.

The Relatório de Readiness para a Soberania Digitalinclui uma pergunta sobre a avaliação da arquitetura de recuperação direta.

Perguntas frequentes

P: Por que a recuperação é importante para a soberania digital?

R: A soberania é incompleta se as organizações não puderem recuperar dados dentro dos mesmos limites legais e operacionais utilizados para protegê-los.

P: Quais são as falhas mais comuns na Recovery soberana?

R: Entre as falhas mais comuns estão: equipes de recuperação atuando fora dos limites da soberania, infraestrutura de backup sem controles adequados e governança inconsistente entre os ambientes.

P: Como a custódia das chaves pode complicar a Recovery?

R: Os modelos do tipo “chave própria” reforçam a segurança durante as operações normais, mas podem retardar os esforços de recuperação durante incidentes se não forem devidamente testados.

P: O que é a validação da recuperação limpa?

R: A validação da recuperação limpa confirma que os pontos de recuperação não foram comprometidos antes da restauração dos sistemas. Isso é especialmente importante em casos de ransomware.

P: Como as organizações devem testar a resiliência preparada para a soberania?

A: They should conduct realistic exercises that account for legal constraints, operational availability, and validated recovery points – not just standard disaster recovery testing.

Alex Zinin é vice-presidente e gerente geral da área de Provedores de Serviços Gerenciados da Commvault.

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