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Over the past few years, I’ve had more conversations about AI than I can count.
Some are focused on potential. Some are focused on risk. Very few are grounded in how AI actually shows up in day-to-day operations.
That’s why I’m writing about an episode of STRIVE I recorded with Ravit Jain, founder and host of “The Ravit Show.”

We didn’t spend time on hype. We didn’t speculate about the future. We focused on what’s happening right now – and what changes when conversational AI is layered on top of unified resilience.
Watch the episodio.

Punti chiave: cosa significa davvero questo cambiamento

  • L’IA conversazionale contribuisce ad abbattere le barriere all’accesso alla cyber intelligence. I dirigenti possono porre domande complesse in un linguaggio semplice e ottenere risposte concrete.
  • La resilienza unificata contribuisce a ridurre la frammentazione. L’integrazione di Recovery, sicurezza e governance può influire sulla rapidità con cui le organizzazioni reagiscono.
  • Trust is the deciding factor in AI adoption. Without transparency and control, AI doesn’t move beyond experimentation.
  • Clean data matters more than speed alone. Recovery isn’t just about getting systems back – it’s about getting back to a trusted state.
  • AI doesn’t replace expertise. It amplifies it by helping to remove friction and accelerate understanding.

Dai cruscotti al dialogo

For years, cybersecurity platforms have relied on dashboards, charts, alerts, and reports. And for technical teams, those tools work. But most leaders don’t think in dashboards. They think in questions:

  • Siamo a rischio?
  • Quanto tempo ci vorrà per la Recovery?
  • What’s the impact if something happens right now?

Ravit and I talked about how conversational AI changes that dynamic. Instead of navigating layers of tooling, teams can interact directly with their environment using natural language. That fundamentally changes who can engage with cyber resilience – and how quickly decisions can be made.

Anteprima: rendere la resilienza informatica un argomento di conversazione

Catch a sneak peek of the episodio where we explore how conversational AI shifts cybersecurity from something you interpret to something with which you can directly interact.

La fiducia cambia tutto

One theme kept coming up throughout our discussion: trust. It’s easy to build an interface that answers questions. It’s much harder to build one that leaders trust in a real incident.
Trust comes down to a few things:

  • Integrità dei dati
  • Controllo degli accessi
  • Trasparenza
  • Governance
  • Coerenza nel tempo

If an executive asks a question about recovery posture, the answer has to be right. It has to be explainable. And it has to be grounded in data that hasn’t been compromised. Without that foundation, conversational AI is interesting, but not operational. With it, it becomes something teams rely on.

Perché l’unificazione è importante

Un altro aspetto che è emerso con particolare evidenza dalla nostra conversazione è stata la grande complessità che ancora caratterizza la maggior parte degli ambienti:

  • Diversi strumenti per il backup.
  • Diversi sistemi di sicurezza.
  • Diversi processi di governance.
  • Tutti operano in modo indipendente.

That fragmentation slows everything down – especially during an incident.
Unified resilience helps change that by bringing those pieces together into a single operational layer. When conversational AI sits on top of that layer, you’re not querying isolated systems anymore. You’re interacting with a connected view of your entire environment. That’s where things can start to move faster and clarity improves. And that’s where recovery decisions become more confident.

This Isn’t About Replacing People

There’s always a question that comes up when AI enters the conversation: What happens to the teams?

Ravit addressed this directly. AI isn’t replacing expertise – it’s extending it. Security teams still define policy. Recovery teams still validate outcomes. And leaders still make decisions.
What changes is how quickly they can get to the information they need – and how clearly they can understand it. Because when you’re in the middle of a cyber event, that clarity matters.

Un cambiamento nel modo di operare delle organizzazioni

There’s also a cultural shift happening when conversational AI becomes part of the workflow:

  • Le discussioni sulla sicurezza possono diventare più facili da seguire.
  • Potranno partecipare un numero maggiore di parti interessate.
  • Le decisioni possono essere prese più rapidamente.
  • I silos possono iniziare a sgretolarsi.

Instead of cybersecurity being confined to a handful of specialists, it becomes something the broader organization can engage with. To be clear – that doesn’t make it simpler. But it does make it more accessible.

Guarda l’episodio completo

In the full STRIVE episode, you’ll discover:

  • Come viene effettivamente utilizzata l’IA conversazionale nel campo della sicurezza informatica.
  • Cosa serve per instaurare un rapporto di fiducia nei sistemi basati sull’intelligenza artificiale.
  • Perché le piattaforme unificate contribuiscono a migliorare i risultati del Recovery.
  • Come le organizzazioni possono iniziare a riflettere su questo cambiamento.

Guardalo subito.
If you’re thinking about how AI fits into your resilience strategy, it’s worth the time.

Domande frequenti

D: Che cos’è l’IA conversazionale nel campo della sicurezza informatica?

A: L’IA conversazionale consente agli utenti di interagire con i sistemi di sicurezza e Recovery utilizzando il linguaggio naturale, facilitando l’accesso alle informazioni senza dover utilizzare strumenti complessi.

D: In che modo l’IA conversazionale contribuisce a migliorare la resilienza?

A: L’IA conversazionale contribuisce a ridurre le difficoltà nella comprensione dei dati, può accelerare il processo decisionale e consente a un numero maggiore di parti interessate di partecipare alle discussioni relative a Recovery e alla sicurezza.

D: Perché la fiducia è così importante per l’adozione dell’IA?

A: If teams don’t trust the data, the controls, or the outputs, they won’t rely on AI during critical moments.

D: Cosa significa “resilienza unificata”?

A: Per “resilienza unificata” si intende l’integrazione di protezione dei dati, sicurezza, governance e Recovery in un unico approccio integrato, anziché gestirli separatamente.

D: L’IA conversazionale sostituisce i team di sicurezza?

A: No. L’IA conversazionale può aiutare i team a lavorare in modo più efficiente, rendendo le informazioni più accessibili e comprensibili.

D: Da dove dovrebbero partire le organizzazioni?

A: Concentrati sull’integrità dei dati, sulla governance e sull’unificazione della visibilità tra i vari sistemi prima di integrare funzionalità conversazionali.

Darren Thomsonè vicepresidente e direttore tecnico (CTO) per l’area EMEA presso Commvault

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Punti di forza

  • La resilienza informatica dipende sia dalla tecnologia che dalle competenze dei professionisti incaricati di proteggere e ripristinare i sistemi critici.
  • La formazione continua aiuta i team dei partner a rimanere al passo con l’evoluzione delle minacce, gli ambienti ibridi e le migliori pratiche in materia di resilienza.
  • La Commvault la la Readiverse Academy offre corsi di formazione specifici per ruolo, esercitazioni pratiche e certificazioni pensate per sviluppare cyber resilience concrete in materia di cyber resilience .
  • I clienti apprezzano sempre di più i partner in grado di fornire una consulenza affidabile, accelerare la preparazione al ripristino e massimizzare i risultati in termini di resilienza.
  • Investire nella formazione continua contribuisce a rafforzare le competenze dei partner, a consolidare la fiducia dei clienti e a sostenere la crescita aziendale a lungo termine.

Organizations are facing increasing pressure to defend against sophisticated and ever-changing threats. But they also need to manage complex hybrid environments, enable rapid recovery, and maintain continuous operations. Technology plays a critical role – but it’s not enough on its own.

True resilience depends on the readiness, experience and ongoing development of the professionals designing, implementing and supporting these environments. As resilience operations continues to mature, trusted expertise has become a critical differentiator.

The Growing Importance of Continuous Learning

Cyber resilience environments are constantly evolving – from expanding hybrid infrastructures to increasingly advanced threats and rising recovery expectations.

For partner professionals across sales, consulting, engineering and support, staying current is no longer optional – it’s essential. Continuous learning helps teams:

  • Rafforzare cyber resilience .
  • Acquisire sicurezza nelle conversazioni con i clienti.
  • Rimanete al passo con l’evoluzione delle tecnologie e delle migliori pratiche.
  • Preparati ad assumere nuovi ruoli e a cogliere nuove opportunità.

Whether supporting ransomware readiness, designing recovery strategies or navigating complex data environments, skilled professionals play a critical role in helping maintain resilience and operational continuity.

Building Expertise Across the Partner Ecosystem

At Commvault, we recognize that different partner roles require different skills and learning paths.

That’s why la la Readiverse Academy was created – offering role-based learning and outcome-focused certifications across sales, engineering, consulting, architecture and support. Beyond just certification, our courses provide practical expertise that drives real customer outcomes.

The Commvault la la Readiverse Academyoffre:

  • Percorsi di apprendimento basati sui ruoli.
  • Apprendimento flessibile e personalizzato.
  • Esercitazioni pratiche basate su scenari.
  • Certificazioni che attestano la preparazione al mondo del lavoro.

Today, more than 10,000 active learners across the partner ecosystem are building their expertise through la la Readiverse Academy, reflecting the growing importance of cyber resilience skills across the industry.

Why Expertise Matters to Customers

Customers aren’t just investing in technology – they’re investing in outcomes.

They expect confidence in their ability to protect, manage, and recover systems when disruption occurs. They need trusted experts who can help reduce risk, accelerate recovery, and maximize the value of their investments.

Partners with continuously developing teams are better positioned to help:

  • Accelerare le implementazioni.
  • Adattare le soluzioni alle esigenze in continua evoluzione.
  • Migliorare la prontezza operativa.
  • Rafforzare la preparazione alle operazioni di recupero.
  • Affrontare sfide complesse in materia di resilienza.

As cyber resilience becomes mission-critical, expertise becomes a key differentiator.

Investing in the Future of Cyber Resilience

The cyber resilience landscape will continue to evolve – and so will customer expectations.

For partner professionals, continuous learning helps drive long-term growth, credibility, and readiness. For partners, it helps strengthen delivery and build trust. For customers, it helps enable better outcomes.

Explore the Commvault la la Readiverse Academy, and start building the expertise that sets your team apart – with role-based learning, hands-on training, and certifications designed for real-world impact.

Domande frequenti

Q: Why is technology alone not enough to achieve cyber resilience?
A: Technology provides the tools needed to protect and recover data, but successful cyber resilience also depends on the people using those tools. Skilled professionals are essential for helping design effective strategies, respond to threats, and enable rapid recovery when disruptions occur.

Q: What role does continuous learning play in cyber resilience?
A: Continuous learning helps professionals stay current with evolving cyber threats, changing technologies, and emerging best practices. It also helps build confidence in customer engagements and prepare teams to address increasingly complex resilience challenges.

Q: What is the Commvault la la Readiverse Academy?
A: la la Readiverse Academy is Commvault’s learning platform that offers role-based training, hands-on labs, flexible learning paths, and certifications. Its programs are designed to help sales, engineering, consulting, architecture, and support professionals develop practical cyber resilience expertise.

Q: How do customers benefit from working with highly trained partners?
A: Customers gain access to trusted experts who can help reduce risk, improve operational readiness, accelerate deployments, and strengthen recovery preparedness. This expertise helps organizations achieve better outcomes from their cyber resilience investments.

Q: Why are certifications important in the cyber resilience field?
A: Certifications help validate real-world knowledge and readiness, giving both partners and customers confidence in a professional’s capabilities. They also support career development and demonstrate a commitment to maintaining current expertise.

Q: How can partners prepare for the future of cyber resilience?
A: Partners can prepare by investing in ongoing education, developing role-specific expertise, and staying aligned with evolving resilience requirements. Building a culture of continuous learning helps teams remain effective as customer expectations and threat landscapes continue to evolve.

Thomas Kestner is Global Director Partner Solutions & Services Enablement, WW Education Services, at Commvault.

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Abbiamoannunciato un rafforzamento della partnership strategica tra Commvault e HPE – one grounded in a shared belief that data protection and cyber resilience needed to evolve alongside modern infrastructure.

And if you were in the room for Antonio Neri’s keynote or watched it online, you might remember Commvault being called out on stage.

At the time, it felt like a strong statement of intent.

Today, heading back to Las Vegas, it feels like something more:

Execution. Momentum. And a real opportunity to build modern, resilient IT for customers..

What’s changed in the past year

In the last twelve months, the conversations we’re having with customers have shifted – but so has the environment they’re operating in.

Yes, data is growing. Yes, AI is accelerating. And yes, you absolutely need to have a resilience plan for AI.

But what’s also changed is the nature of the risk.

We’re now entering what many are calling the age of frontier AI – with advanced models like Mythos fundamentally changing how quickly vulnerabilities are discovered and exploited.

You may have seen that in un recente annuncio di Commvault, abbiamo sottolineato come questi modelli stiano riducendo a pochi minuti quelli che un tempo erano cicli di attacco della durata di settimane, restringendo drasticamente il margine di tempo a disposizione delle organizzazioni per reagire o ripristinare la situazione.

Gli attacchi stanno diventando sempre più automatizzati, autonomi e immediati.

Il che significa che ciò che pensavate di sapere potrebbe non essere più valido:

  • That you’ll have time to patch before something is exploited
  • That recovery can happen “after the fact”
  • Quella copia di sicurezza è sufficiente

That’s what’s really changed.

It’s why the conversations we’re having today – with customers, with partners, and across the industry – are less about if something happens and more about how quickly you can recover when it does.

And it’s also why the joint innovation with partners like HPE – bringing to market differentiated new solutions that solve real customer challenges and strengthen our cyber resilience portfolio – is so incredibly valuable.

Tre ambiti in cui questa collaborazione si è evoluta

If you step back and look at the past year of this partnership, I’d group our progress with HPE into three clear areas.

#1 – Una maggiore integrazione tecnica proprio dove conta di più

We’ve moved well beyond production and protection across storage infrastructure to run-time platforms. So not only do we enable simplified snapshot management and faster recovery across HPE storage technologies like HPE Alletra Storage MP or HPE StoreOnce, we don’t stop at the storage layer. A great example of that is agentless protection for virtual machines (VMs) managed through HPE Morpheus Software.

Virtualization is in a period of real disruption right now. Customers aren’t just evaluating alternatives – they’re actively migrating. And that introduces risk.

What we’ve focused on is helping to make sure protection doesn’t break and can remain consistent during (and after) those transitions.

Agentless protection adds another layer to simplify that – removing dependencies that can slow down or complicate migrations, while helping keep VMs protected across environments.

This level of integration up the stack means customers can accelerate their VM migration strategy confidently and on their own terms, translating to better operational agility, reduced risk, and greater cost-savings.

#2 – Un maggiore allineamento unificato nella strategia di commercializzazione – e una soluzione di resilienza più completa per i clienti

Il secondo cambiamento ha riguardato il modo in cui ci presentiamo sul mercato insieme – e ciò che offriamo ai clienti come suite di soluzioni integrata. Gran parte di ciò è dovuto al ruolo diSoftware HPE Zerto di Commvault.

By integrating HPE Zerto more deeply into Commvault Cloud, we’ve strengthened our platform with continuous data protection and workload resiliency and mobility that enables customers to modernize platforms and rapidly recover workloads to keep their business running after operational disruptions.

And more recently, we introduced a game-changer with Commvault Flex basato sull’infrastruttura HPE, una soluzione full-stack che si fonda su:

  • HPE Alletra Storage MP X10000: soluzione di storage all-flash ad alte prestazioni per il ripristino accelerato di dati oggetto e file
  • Server HPE ProLiant Compute per un’elaborazione sicura e di livello aziendale
  • And an industry-leading cyber resilience platform that’s flexible and scalable enough to take advantage of that performance.

Flex solves customers’ challenges in protecting data-intensive workloads like multi-petabyte data lakes that power AI and analytics applications. With Commvault Flex built on HPE technology, customers get an integrated solution that accelerates recovery, simplifies deployment, scales easily, and can help them meet their resilience objectives and recovery SLAs for the foundational data that powers their business.

One more area that’s really come into focus for us over the past year is GreenLake by HPE. As customers push harder into AI, one thing that becomes clear pretty quickly is how infrastructure is delivered and consumed matters just as much as what’s powering it under the hood. There’s a growing need for environments that can scale, adapt, and evolve alongside these AI workloads without adding more complexity. That’s where GreenLake becomes such an important part of the conversation. It’s not just a platform – it’s how many customers are starting to think about building AI-ready infrastructure and become an agentic enterprise. For us, that means doubling down on how Commvault shows up in that ecosystem, continuing to invest in tighter integration and an optimized experience. It’s an area we’re really excited about, and one where you’ll continue to see both teams pushing forward together.

#3 – Risultati concreti ottenuti dai clienti a conferma della direzione intrapresa

The third area – and probably the most important – is what we’re seeing in customer environments.

We’re starting to see this architecture land in meaningful ways.

For example:

  • A large European bank leveraged the combined Commvault and HPE solution to strengthen cyber resilience across mission-critical banking systems – while also supporting regulatory requirements like DORA compliance. What made the difference here was the combination of Commvault’s architectural advantages and tight integration with the high-performance HPE Alletra Storage MP X10000, enabling the customer to meet recovery objectives that other solutions couldn’t match.
  • Un’importante organizzazione di gaming online in Sudafrica ha intrapreso un percorso leggermente diverso, concentrandosi sulla disponibilità e sul tempo di attività della propria platform. In questo caso, l’integrazione di HPE Zerto nella più ampia offerta di Commvault ha consentito una replica continua e un ripristino più rapido, supportando un ambiente ad alta disponibilità in cui anche brevi interruzioni hanno un impatto sul business. Il cliente ha ottenuto un’offerta di resilienza più completa, fornita end-to-end da Commvault per un processo di approvvigionamento e assistenza più snello.

Different use cases – but a common theme:

Customers aren’t just buying backup anymore. They’re investing in resilience as part of their production architecture.

Perché l’infrastruttura ibrida è più importante che mai

If you zoom out, the pattern is clear.

AI workloads are amplifying everything. There’s more data, cycles are faster, and there’s less tolerance for disruption.

And increasingly, the limiting factor isn’t compute – it’s data: How quickly it can be accessed, how efficiently it can be moved, and how fast it can be recovered when something goes wrong.

That’s why platforms like the HPE Alletra Storage MP X10000 are playing a bigger role in these conversations – high performance, scale-out storage that can scale to meet extreme capacity and throughput demands. And when it’s integrated in a solution like Commvault Flex, it creates something that’s increasingly important – a protection and recovery layer that can actually keep up with AI.

In vista dell’HPE Discover

Heading into this year’s event, there’s a different energy.

A year ago, we were talking about what we could build together.

Now, we’re seeing:

  • Una maggiore integrazione tecnica
  • Un allineamento più chiaro nella strategia di lancio sul mercato
  • E risultati concreti ottenuti dai clienti che confermano la validità di questo approccio

There’s still a lot of work ahead. But it feels like we’re at one of those points where things start to really take off.

Because the reality is simple:

AI doesn’t wait.

And increasingly, neither can your recovery strategy.

If you’re going to be at HPE Discover 2026, I’d encourage you to stop by and take a look.

Have a conversation with our team at our booth.  Take in a demo. Attend our breakout session. Or setup a meeting with our exec teams for a deeper dive.

I can’t wait to see you there – and to see what all this incredible momentum brings in the coming year.

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There are a lot of conversations happening right now about cyber resilience. Most focus on technology: Detection speed. Recovery architecture. AI-enabled security operations.
All of those things matter. But after sitting down with Dr. Erika Voss, SVP, Global Chief Security & Data Officer at Blue Yonder, and Sam Archey, VP of Trust at Blue Yonder, I kept coming back to something much more fundamental: Trust.
Not trust as a slogan or marketing message, but trust as something operational. Something built deliberately over time and tested in the moments when organizations are under the most pressure.
That distinction can matter because resilience today isn’t just about recovering systems. It’s also about how organizations communicate, how they lead, and how they maintain confidence while uncertainty is still unfolding.
And for a company like Blue Yonder – operating at the center of global supply chains – that challenge becomes even more visible.
Watch the episodio.

Punti chiave: Cosa richiede realmente la fiducia informatica moderna

  • Trust is built through consistency, not perfection. Customers don’t typically expect immediate answers, but they do expect transparency and follow-through.
  • La resilienza è una questione operativa, non teorica. La comunicazione, il coordinamento e i processi decisionali possono essere importanti tanto quanto i controlli tecnici.
  • Le solide relazioni instaurate prima di un incidente possono determinare l’efficacia della risposta dei team nel corso dello stesso.
  • La resilienza della catena di approvvigionamento può aumentare la posta in gioco, poiché le interruzioni si propagano a catena attraverso ecosistemi interconnessi.
  • Organizations are increasingly judged not on whether incidents happen – but on how they respond when they do.

Resilienza e fiducia

One thing became clear very early in this discussion: Erika and Sam don’t think about resilience as a standalone security function. They think about it as a trust function.
Most organizations still separate these ideas:

  • Il reparto sicurezza si occupa della risposta tecnica.
  • Il reparto Comunicazioni gestisce la messaggistica.
  • La leadership interviene quando è necessario intensificare gli sforzi.

But what Blue Yonder has built is much more integrated than that. Their approach recognizes that customer trust is shaped in real time by operational behavior – not just technical outcomes.
And in a supply chain environment, where countless organizations are interconnected, that operational behavior can become incredibly visible. When something breaks inside that ecosystem, the impact rarely stays isolated. 

Il momento in cui la fiducia viene davvero messa alla prova

One of the strongest themes throughout the conversation was how quickly trust can be lost – and how intentional organizations must be to preserve it.
Erika put it bluntly: Customers are no longer evaluating whether companies experience incidents. That’s become table stakes in the modern threat landscape. What they are evaluating is something much more specific: Did they hear it from you first?

That distinction changes how organizations should think about incident response.
For years, the instinct during cyber events was often to hold communication until every detail was verified. But the reality today is that silence can create uncertainty faster than almost anything else.
Customers don’t typically expect complete answers in the first hour. They want acknowledgment. They want presence. They want to know that someone is actively working on the problem and willing to communicate transparently while things are still unfolding.
That’s where operational trust is built. And according to Erika and Sam, those first 60 minutes can matter more than most organizations realize.

Anteprima: la fiducia è fondamentale in una crisi

In this moment from the STRIVE conversation, we discuss how the first 60 minutes of response can determine customer confidence, reduce propagation delays, and shape long-term business relationships.

Creare fiducia prima che se ne abbia bisogno

The trust Blue Yonder has built with customers wasn’t created during a single crisis. It was built through repeated interactions over time – through transparency, responsiveness, and operational discipline long before pressure entered the equation.
The same applies internally.
One thing both Erika and Sam emphasize is the importance of relationships between teams before incidents occur. Security, communications, engineering, operations, and leadership need to know how to work together ahead of time. Otherwise, the first real test of collaboration happens during a crisis, which can be the worst possible moment to establish operational alignment.
That’s why they spend so much time focusing on process maturity, stakeholder engagement, and tabletop exercises.
Not because those activities are theoretical. Because they create familiarity.
And familiarity helps reduce friction when pressure rises. 

Perché le esercitazioni teoriche sono più importanti di quanto la maggior parte delle organizzazioni creda

There was a particularly practical section of the conversation around tabletop exercises that I think a lot of organizations need to hear.
Too often, tabletops become compliance activities. Something organizations run once or twice a year to satisfy requirements and move on from. But the way Blue Yonder approaches them is much more operational.
For them, tabletops are rehearsals for coordination.

  • Chi prende le decisioni?
  • Come avviene l’escalation?
  • Quali partner esterni devono essere coinvolti?
  • In che modo interagiscono i settori legale, della comunicazione e dell’ingegneria?

Those questions become incredibly important during live incidents. And if teams haven’t worked through them ahead of time, response can slow down immediately.
Sam described how teams begin to understand what it may actually feel like to be pulled into an incident under pressure. That experience matters because it helps build muscle memory – not just for technical teams, but for leadership and operational stakeholders as well.
The organizations that recover most effectively are rarely improvising everything in real time. They’ve practiced.

Il lato umano della resilienza

What I appreciated most about this conversation was how grounded it was in the human reality of resilience work.
Cyber resilience often gets framed entirely through technology. But people often still determine outcomes.

  • Come comunicano i leader.
  • Come collaborano i team.
  • Come si comportano le organizzazioni quando le informazioni sono incomplete.

Those factors help shape customer trust just as much as recovery timelines or technical controls do.
And perhaps the most important lesson from Erika and Sam is that trust isn’t earned during easy moments. It’s earned during uncertainty. During ambiguity. During the moments when organizations have to choose transparency over silence and consistency over perfection.

Guarda l’episodio completo

In this discussion, you’ll discover:

  • Come Blue Yonder trasforma la fiducia dei clienti in risultati concreti.
  • Perché la costanza può essere più importante della perfezione immediata.
  • Il ruolo della comunicazione durante gli incidenti informatici.
  • In che modo le esercitazioni teoriche rafforzano la resilienza.
  • Perché gli ambienti della catena di approvvigionamento possono modificare la posta in gioco nel recupero informatico.

Watch now.

Domande frequenti

D: Perché la fiducia è così importante nella cyber resilience?

A: Perché i clienti valutano sempre più spesso le organizzazioni in base al modo in cui reagiscono durante gli incidenti, e non semplicemente in base al fatto che tali incidenti si verifichino o meno.

Q: What does “trust as an operating model” mean?

A: It means trust is continuously reinforced through operational behavior, communication consistency, and transparency – not just during crises.

D: Perché i primi 60 minuti di intervento sono così importanti?

A: Una comunicazione tempestiva può influenzare la percezione dei clienti, contribuire a ridurre l’incertezza e aiutare a rafforzare la credibilità in situazioni in rapida evoluzione.

D: In che modo le esercitazioni teoriche migliorano la resilienza?

A: Aiutano i team a mettere in pratica i processi di coordinamento, escalation e comunicazione prima che si verifichino incidenti reali.

D: Qual è la lezione più importante che si può trarre da questa discussione?

A: Tale resilienza è solitamente strettamente legata alla fiducia operativa, e le organizzazioni dovrebbero costruire tale fiducia prima ancora di averne davvero bisogno.

D: In che modo le organizzazioni possono contribuire a rafforzare la fiducia dei clienti durante gli incidenti?

A: Comunicando in modo coerente, dando priorità alla trasparenza e instaurando un solido coordinamento interno con largo anticipo rispetto all’insorgere di una crisi.

Chris Mierzwa è direttore senior del reparto Portfolio Marketing presso Commvault.

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Punti di forza

  • La resilienza informatica negli ambienti MEDITECH va oltre il backup e il ripristino; si concentra sul mantenimento dell’erogazione delle cure e della continuità operativa durante le interruzioni.
  • Le strutture sanitarie sono esposte a un rischio significativo legato al ransomware, il che rende indispensabile un ripristino rapido e affidabile per garantire il regolare svolgimento delle attività cliniche.
  • Gli approcci tradizionali alla protezione dei dati spesso non riescono a tenere conto delle complesse interdipendenze tra sistemi clinici, applicazioni e flussi di lavoro.
  • Per garantire un recupero efficace, è necessario coordinare il ripristino dei sistemi interconnessi al fine di ridurre al minimo i tempi di inattività e l’impatto operativo.
  • Commvault’s MEDITECH-focused approach helps combine snapshot-based protection, automated recovery workflows, and recovery visibility to strengthen resilience and preparedness.

When ransomware or operational disruption impacts clinical systems, the effects can ripple quickly across the organization, disrupting workflows, slowing staff productivity, and putting timely care delivery at risk. In these moments, the ability to recover quickly and confidently becomes just as important as preventing the disruption in the first place.

That is why Commvault’s approach to protecting MEDITECH environments is centered on recoverability, resilience, and operational readiness, not just data preservation.

Healthcare remains one of the sectors most heavily targeted by ransomware. In a MEDITECH environment, downtime can interrupt medication workflows, delay access to diagnostic information, and force staff into manual workarounds that increase both risk and complexity. In this context, a strategy that looks good on paper is not enough. Health systems need confidence that recovery will perform under real-world pressure.

That is where Commvault can make a meaningful difference.

Perché la protezione dei dati tradizionale non è sufficiente per MEDITECH

Molte organizzazioni continuano ad affidarsi ad approcci alla protezione dei dati concepiti per ambienti IT generici, anziché per le realtà operative del settore sanitario. Il ripristino di MEDITECH richiede una comprensione delle interdipendenze tra le applicazioni, dell’ordine di ripristino, dei punti di controllo di convalida e della necessità di riportare in funzione i sistemi clinici con il minimo disagio.

Una strategia di ripristino efficace non deve limitarsi al semplice recupero dei dati. Deve garantire il ripristino coordinato dei sistemi, delle applicazioni e dei flussi di lavoro critici su cui il personale clinico fa affidamento ogni giorno. Commvault aiuta le organizzazioni a gestire tale complessità grazie a un’architettura resiliente, a flussi di lavoro di ripristino ottimizzati e a una maggiore visibilità sullo stato di preparazione al ripristino.

Come Commvault contribuisce a proteggere MEDITECH nella pratica

Commvault’s approach to MEDITECH protection is designed to align with the operational realities of these environments. Rather than relying on a one-size-fits-all backup model, the solution helps organizations capture application-consistent protection points for critical MEDITECH workloads while helping minimize disruption to production operations.

This architecture provides healthcare organizations with a practical path to faster, more confident recovery. Snapshot-based protection can support rapid restoration for operational resilience, while longer-term backup retention strengthens options for audit, compliance, and broader cyber preparedness. The result is a model that supports both day-to-day recoverability and resilience planning for more severe disruption.

Come può concretizzarsi la resilienza informatica nella pratica

Quando il ransomware colpisce nel cuore della notte

Si consideri l’esempio di un ospedale regionale che deve affrontare un’operazione di crittografia durante la notte. In tale scenario, la capacità di ripristinare i dati da copie di backup immutabili e di attuare un piano di ripristino strutturato può fare la differenza tra un periodo di inattività prolungato e un ripristino controllato. Commvault aiuta le organizzazioni a ridurre tale rischio grazie a opzioni di ripristino sicure, progettate per ripristinare i sistemi critici in modo rapido e senza intoppi.

Quando l’infrastruttura di backup è sotto attacco

Gli autori degli attacchi cercano sempre più spesso di compromettere l’infrastruttura di backup prima di lanciare attacchi ransomware. Ciò rende fondamentale la resilienza architettonica. Grazie a una protezione immutabile e a opzioni di ripristino isolate, Commvault contribuisce a garantire che i punti di ripristino integri rimangano disponibili anche quando gli aggressori riescono ad accedere ai sistemi di produzione.

Quando è richiesta la prova del recupero

Gli assicuratori del settore informatico, i revisori e i soggetti coinvolti nella conformità richiedono sempre più spesso prove che dimostrino che le capacità di ripristino siano state testate, documentate e siano operativamente affidabili. Commvault supporta tale preparazione con flussi di lavoro di convalida, reportistica e prove che possono aiutare le organizzazioni sanitarie a dimostrare la propria resilienza prima che si verifichi un incidente.

In che modo Commvault supporta la resilienza di MEDITECH

Commvault aiuta le organizzazioni a proteggere i volumi dei database MEDITECH con punti di ripristino coerenti con l’applicazione, fornendo una base più solida per il ripristino quando i sistemi clinici subiscono un’interruzione.

Ripristino progettato in base alle dipendenze di MEDITECH

MEDITECH recovery often involves complex relationships between systems and databases. Commvault’s approach helps support coordinated protection of critical workloads and a recovery model designed to help bring systems back online in the appropriate sequence.

Recupero convalidato con ritenzione flessibile

Combinando opzioni di ripristino rapido con una conservazione dei backup a lungo termine, Commvault aiuta i team sanitari a rafforzare la resilienza oltre la finestra temporale iniziale dello snapshot e a sviluppare una strategia più completa per i test di ripristino, la convalida e la preparazione.

Maggiore visibilità sulla preparazione al ripristino

Una solida strategia di resilienza MEDITECH si basa sulla chiarezza operativa. Commvault aiuta i team a centralizzare i flussi di lavoro relativi alla protezione dei dati, a migliorare la visibilità sullo stato di preparazione al ripristino e a semplificare la gestione delle attività critiche di protezione dei dati.

Conformità normativa e preparazione assicurativa

Dai flussi di lavoro di ripristino documentati alle strategie di conservazione dei dati a supporto delle verifiche e delle discussioni in materia di conformità, Commvault aiuta le organizzazioni sanitarie a rafforzare la documentazione relativa alla conformità e a dimostrare un approccio più maturo alla resilienza.

Perché l’implementazione è importante

Il successo della resilienza in un ambiente MEDITECH non dipende solo dalla scelta della platform giusta. Richiede anche l’allineamento con requisiti di implementazione convalidati, la compatibilità dell’infrastruttura e un modello di protezione che rifletta il modo in cui i sistemi MEDITECH operano nella realtà. Per le organizzazioni sanitarie, tale disciplina nell’implementazione può essere importante tanto quanto la tecnologia di ripristino stessa. Una strategia di resilienza ben progettata consente ai team di eseguire i processi di ripristino come previsto proprio quando se ne ha più bisogno.

Perché proprio adesso?

Le minacce ransomware continuano ad evolversi e gli autori degli attacchi prendono sempre più di mira le infrastrutture di backup prima di procedere alla crittografia. Allo stesso tempo, le compagnie di assicurazione contro i rischi informatici e gli attori coinvolti nella conformità richiedono prove concrete delle capacità di ripristino testate, non solo la semplice presenza di strumenti installati. Per le organizzazioni sanitarie che utilizzano MEDITECH, la necessità di rafforzare la resilienza prima che si verifichi un incidente non è mai stata così urgente. Investire oggi nella preparazione al ripristino può aiutare le organizzazioni a proteggere meglio le proprie operazioni, accelerare il ripristino e ridurre l’impatto delle interruzioni nei momenti più critici.

Nel settore sanitario, la preparazione al ripristino dipende in ultima analisi dalla fiducia: fiducia nel fatto che i dati critici siano protetti, fiducia nel fatto che i sistemi possano essere ripristinati nell’ordine corretto e fiducia nel fatto che la resilienza sia stata testata prima che si verifichi una crisi. Questo è lo standard che Commvault aiuta le organizzazioni a perseguire negli ambienti MEDITECH e costituisce la base per un approccio più solido e sicuro alla cyber resilience.

Le organizzazioni possono rafforzare ulteriormente queste basi collaborando con un fornitore di servizi gestiti Commvault specializzato nel settore sanitario. Oltre alla tecnologia stessa, i team sanitari hanno accesso a competenze in grado di aiutarli ad allineare le strategie di protezione ai requisiti MEDITECH, a supportare l’implementazione con maggiore sicurezza e a migliorare la prontezza operativa continua. Per le organizzazioni sanitarie che devono districarsi nella complessità di MEDITECH, quella combinazione di tecnologia resiliente e competenza specifica nel settore sanitario può contribuire ad accelerare la preparazione e a migliorare i risultati del ripristino nei momenti più critici.

Considerazioni finali

Il ripristino in un ambiente MEDITECH non si limita al ripristino dei sistemi. Si tratta piuttosto di ripristinare i flussi di lavoro clinici su cui fanno affidamento gli operatori sanitari per fornire assistenza ai pazienti. Poiché le minacce ransomware continuano ad evolversi e le organizzazioni sanitarie devono affrontare una pressione crescente nel dimostrare la propria resilienza operativa, la Readiness al Recovery non può più essere considerata solo come un esercizio di conformità o una semplice strategia di backup. Le organizzazioni che danno priorità alla recuperabilità, alla convalida e alla resilienza informatica prima che si verifichi un incidente sono in una posizione migliore per ridurre le interruzioni, proteggere l’assistenza ai pazienti e riprendersi con sicurezza quando è più importante. Scopri come Commvault aiuta le organizzazioni sanitarie a rafforzare la resilienza di MEDITECH, ad accelerare il ripristino e a rafforzare la fiducia nella propria capacità di resistere alle interruzioni causate da attacchi informatici. Visita il nostroSito della documentazione MEDITECH.

Domande frequenti

D: Perché cyber resilience è cyber resilience importante per gli ambienti MEDITECH?

A: Gli ambienti MEDITECH supportano flussi di lavoro clinici e operativi fondamentali che incidono direttamente sull’assistenza ai pazienti. La resilienza informatica aiuta le organizzazioni sanitarie a riprendersi rapidamente dalle interruzioni, garantendo al contempo il mantenimento dei servizi essenziali e riducendo al minimo le interruzioni nell’erogazione delle cure.

D: In che modo cyber resilience si cyber resilience dal backup e dal ripristino tradizionali?

A: I processi tradizionali di backup e ripristino si concentrano principalmente sul ripristino dei dati a seguito di un incidente. La resilienza informatica amplia tale approccio per includere la continuità operativa, il ripristino rapido e misure proattive che contribuiscono a ridurre l’impatto delle interruzioni.

D: Perché le soluzioni tradizionali per la protezione dei dati sono spesso insufficienti per le organizzazioni sanitarie?

A: Molte soluzioni tradizionali sono progettate per ambienti IT generici e potrebbero non tenere conto delle complesse interdipendenze tra applicazioni, sistemi e flussi di lavoro del settore sanitario. Di conseguenza, il ripristino può risultare più lento e causare maggiori disagi.

D: Quali sfide comportano gli attacchi ransomware per gli operatori sanitari?

A: Il ransomware può compromettere l’accesso alle informazioni cliniche, ritardare l’erogazione delle cure e aumentare la complessità operativa. Le organizzazioni sanitarie necessitano di soluzioni di ripristino che consentano un ripristino rapido e garantiscano la fiducia nei risultati ottenuti.

D: In che modo Commvault supporta la protezione e il ripristino dei dati MEDITECH?

A: Commvault’s approach is designed around healthcare operational requirements, providing application-consistent protection, automated recovery processes, and visibility into recovery readiness to help reduce downtime.

D: Quali vantaggi offrono la protezione basata su snapshot e il ripristino automatico?

A: La protezione basata su snapshot consente un ripristino più rapido dei sistemi critici, mentre i flussi di lavoro automatizzati di ripristino contribuiscono a semplificare le operazioni di ripristino. Insieme, migliorano la resilienza operativa e rafforzano la preparazione ad affrontare eventuali interruzioni future.

Chris DiRado è responsabile del settore Product Experience presso Commvault.

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When we talk about cyber resilience, the conversation usually centers on technology: tools, platforms, automation. All of that matters. But when something goes wrong, those aren’t the things that determine how well an organization responds.

People are.

In this episode of STRIVE, I sat down with Dr. Jessica Barker, co-CEO of Cygenta and a leading expert on the human and psychological aspects of cybersecurity. I asked her to discuss a part of resilience that doesn’t always get enough attention – the human side.

What happens when pressure rises, when decisions have to be made quickly, and when teams are forced to work together in ways they may not be used to?

Watch the episodioper scoprire cosa avesse da dire.

Punti chiave: cosa ci rivela il lato umano

  • Technology doesn’t fail alone – people and processes are always part of the outcome.
  • La sicurezza di sé sotto pressione deriva dalla preparazione, non dall’istinto.
  • Una chiara attribuzione delle responsabilità decisionali contribuisce a ridurre le esitazioni durante gli incidenti.
  • La fiducia tra i team contribuisce ad accelerare la risposta e il ripristino.
  • Culture plays a measurable role in resilience – it’s not just tools or architecture.

Quando il piano si scontra con la realtà

Every organization has a plan. It’s documented, reviewed, and often approved at the highest levels. But the real test isn’t how that plan reads – it’s how it holds up when people are under pressure.

Because that’s when things change. Decisions don’t always follow the script. Communication isn’t always clean. Priorities shift in real time. And in those moments, resilience becomes less about process and more about behavior.

Anteprima: la resilienza informatica come norma culturale

In this moment from the episode, Dr. Barker highlights the importance of aligning cybersecurity with organizational values. Rather than positioning security as a blocker, resilient organizations embed it into culture – as an enabler of productivity, positivity, and business growth.

Il ruolo della fiducia

One of the most consistent themes in this conversation is confidence. Not confidence in the tools – confidence in the people using them.

Teams that perform well during incidents aren’t guessing. They’ve seen similar scenarios before. They’ve practiced. They understand how to respond, even when conditions aren’t ideal.

That confidence shows up in small ways with potentially faster decisions, clearer communication, and less second-guessing. And over time, those small differences can add up to a significantly stronger response. 

Il processo decisionale sotto pressione

When something goes wrong, speed matters – but clarity matters more.

  • Chi può prendere decisioni?
  • Che autorità hanno?
  • Quando dovrebbero rivolgersi a un superiore?

If those answers aren’t clear, teams hesitate. And hesitation creates gaps. One of the most important parts of resilience isn’t just defining processes – it’s defining decision ownership. When people know where they stand, they tend to act faster and with more confidence.

La fiducia è il moltiplicatore

Technology can help enable better and faster responses, but trust can accelerate them. In most organizations, teams operate in their own lanes. Security focuses on threats, infrastructure focuses on systems, and operations focuses on recovery.

That separation works – until an incident forces everyone together. That’s where trust becomes critical. Teams that trust each other:

  • Condividere le informazioni con maggiore libertà.
  • Collaborare in modo più efficace.
  • Concentrarsi sui risultati anziché sulla titolarità.

Senza quella fiducia, anche i processi meglio progettati possono fallire.

Perché la preparazione è ancora importante

It’s easy to assume that strong individuals can carry a response. But even experienced teams rely on preparation, such as tabletop exercises, simulations, cross-team drills, and so on. They’re what build the muscle memory that teams rely on when real incidents occur. Without that preparation, even the most capable teams are forced to improvise.

Guarda l’episodio completo

In questa puntata di STRIVE, approfondiamo:

  • In che modo il comportamento umano influisce sulla risposta agli incidenti.
  • Perché la chiarezza nelle decisioni è importante quando si è sotto pressione.
  • Cosa distingue le squadre sicure di sé da quelle che agiscono in modo reattivo.
  • In che modo la cultura influenza i risultati del recupero.
  • Su quali aspetti le organizzazioni dovrebbero concentrarsi per rafforzare la propria resilienza.

Guardalo subito.

If you’re thinking about resilience beyond technology, this is a conversation worth your time.

Domande frequenti

D: Perché è importante l’aspetto umano della resilienza?

A: Because technology alone doesn’t determine outcomes – people do. Their decisions, communications, and executions under pressure are the keys to success.

D: Che ruolo ha la preparazione nella resilienza?

A: La preparazione aiuta a rafforzare la fiducia in sé stessi e la memoria muscolare, consentendo alle squadre di reagire in modo più efficace in situazioni reali.

D: In che modo la fiducia influisce sulla risposta agli incidenti?

A: La fiducia contribuisce a rendere più rapida la collaborazione, più chiara la comunicazione e più efficiente il processo decisionale tra i vari team.

D: Perché è fondamentale che la responsabilità delle decisioni sia chiara?

A: In assenza di una chiara attribuzione delle responsabilità, i team tendono a esitare, il che può rallentare la risposta e aumentare i rischi.

D: Gli strumenti efficaci possono compensare la debolezza dei processi?

A: No. Tools support resilience, but without strong processes and alignment, they can’t deliver effective outcomes.

D: Da dove dovrebbero iniziare le organizzazioni per migliorare?

A: Concentrati sull’allineamento tra i team, su strutture decisionali chiare e su test periodici basati su scenari.

Darren Thomsonè vicepresidente e direttore tecnico per l’area EMEA presso Commvault.

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For years, recovery planning followed a familiar pattern. Build the plan, document the steps, and assume it will work when needed. For a long time, that approach held up. Hardware failures, isolated outages, even natural disasters – these were scenarios organizations could anticipate and plan for with some level of confidence.
But the equation has changed.
In this episode of STRIVE, I sat down with Commvault’s Jason Cray, Principal Product Experience, to explore a reality we continue to see across organizations of all sizes: Most don’t fail because they lack a recovery plan. They fail because they’ve never proven that plan will hold up under real pressure.
Watch the episodio.

Punti chiave: Perché i piani di ripresa falliscono

  • A documented plan isn’t the same as a proven one. If it hasn’t been tested in realistic conditions, it’s still an assumption.
  • Recovery is a team sport. Security, infrastructure, and operations must align – or recovery slows down.
  • Most investment still happens “left of boom.” Prevention matters, but recovery readiness often gets overlooked.
  • I test mettono in luce le lacune e rafforzano la fiducia. Senza di essi, le organizzazioni finiscono per affidarsi alla speranza.
  • La resilienza è una disciplina operativa. Richiede iterazione, comunicazione e miglioramento continuo.

The Problem With ‘It Should Work’

On paper, recovery looks straightforward. You define when to recover to, what needs to come back, and where it should be restored. The process appears logical, structured, and manageable.
But as Jason points out, that simplicity rarely survives real-world conditions.
Plans are written in controlled environments, but they’re executed in chaos. When an incident hits, teams aren’t calmly stepping through documentation – they’re reacting, troubleshooting, and trying to align in real time. That’s where the gap emerges. Not between tools and technology, but between expectation and execution.

Anteprima: Perché i piani falliscono sotto pressione

In this moment from the conversation, Jason and I break down why having a plan isn’t enough – and what it actually takes to know a plan will work when it matters.

We’ve Seen This Before

What’s interesting is that this isn’t a new problem; it’s a familiar one, just in a different context.
If you go back to the early days of disaster recovery, organizations followed a similar pattern. Plans existed, but testing was inconsistent at best. Jason shared an example of spending an entire night helping a client pass a disaster recovery test they thought they were ready for. The plan looked solid. The execution told a different story.
Over time, organizations adapted. They tested more frequently, introduced failover exercises and, in some cases even ran production from secondary environments to prove readiness. That shift from assumption to validation is exactly what resilienza informatica now requires.

Il primo intoppo: la comunicazione

If there’s one issue that consistently surfaces, it’s communication.
In many organizations, responsibilities are clearly defined – security handles prevention, infrastructure manages systems, and operations owns recovery. Individually, each team may be doing exactly what they’re supposed to do.
But recovery doesn’t happen in isolation. It depends on how well those teams work together when something goes wrong.
As Jason describes, too often it becomes a handoff model: “We’ve done our part, now it’s someone else’s turn.” That approach introduces delays, confusion, and ultimately risk. During a cyber event, coordination matters more than ownership.

The ‘Left of Boom’ Problem

Another pattern we continue to see is the imbalance in where organizations focus their efforts.
There’s significant investment in prevention – security tools, detection platforms, and defensive strategies designed to stop an attack before it happens. That investment is necessary, and it plays a critical role.
But far less attention is given to what happens after the event.
The assumption is that if enough effort is spent on prevention, recovery becomes a secondary concern. In reality, the opposite is true. At some point, something gets through. And when it does, recovery becomes the defining factor in how an organization responds.

Dalla speranza alla prova

This is where the mindset needs to shift.
It’s not about adding more tools or rewriting documentation. It’s about moving from a model based on hope to one grounded in evidence.
Jason highlights a key observation: The organizations that handle disruption well aren’t the ones that avoid incidents – they’re the ones that experience less impact when those incidents occur. They’ve tested their processes. They’ve validated their assumptions. They understand where their gaps are.
Most importantly, they’ve built confidence – not by believing the plan will work, but by proving it.

Inizia in piccolo, crea slancio

For many teams, the challenge isn’t understanding the problem – it’s knowing where to begin.
The answer isn’t to overhaul everything at once. It’s to start small and build from there.
Focus on one or two critical services. Understand what’s required to recover them. Bring together the teams responsible for those systems and test the process end-to-end. From there, expand the scope and continue refining.
This approach does more than improve recovery – it builds alignment, reinforces communication, and creates the foundation for broader resilience.

La realtà: nessun piano sopravvive al primo contatto

One of the most honest moments in our discussion was this: Even the best plan won’t work exactly as written.
That’s not a failure – it’s expected.
Jason puts it simply: If you don’t have a plan, you will fail. But even if you do have one, it won’t unfold perfectly in the moment.
What matters is how prepared to adapt your teams are. Testing creates that adaptability. It builds the muscle memory needed to respond effectively when conditions don’t match expectations.

Guarda l’episodio completo

There’s much more we cover in this STRIVE conversation, including:

  • Perché i piani di ripristino spesso falliscono nonostante siano ben documentati.
  • Cosa contraddistingue le organizzazioni che riescono a riprendersi in modo efficace.
  • In che modo le lacune comunicative influiscono sull’esecuzione.
  • Da dove iniziare per migliorare la preparazione al recupero.
  • Perché i test sono alla base della resilienza.

Guardalo subito.
If you’ve ever questioned whether your recovery plan would actually work, this is a conversation worth your time.

Domande frequenti

Q: Why isn’t having a recovery plan enough?

A: Perché la maggior parte dei piani non viene mai verificata in condizioni reali. Senza test, rimangono semplici ipotesi anziché strategie comprovate.

D: Quali sono le cause del fallimento dei piani di ripristino?

A: I problemi più comuni nei piani di ripristino sono la mancanza di test, una comunicazione insufficiente tra i team e le discrepanze tra i processi documentati e l’effettiva esecuzione.

Q: What does “left of boom” mean?

A: Il concetto di “Left of Boom” si riferisce all’attenzione rivolta alla prevenzione degli incidenti prima che si verifichino. Molte organizzazioni investono ingenti risorse in questo ambito, ma non investono abbastanza nelle capacità di ripristino.

D: Con quale frequenza dovrebbero essere testati i piani di ripristino?

A: I piani di ripristino dovrebbero essere testati regolarmente e in condizioni diverse. I test dovrebbero simulare scenari realistici, non limitarsi a semplici esercitazioni controllate.

D: Da dove dovrebbero partire le organizzazioni?

A: Iniziare con un numero limitato di servizi critici, coordinare i team responsabili e testare il processo di ripristino end-to-end prima di procedere all’espansione.

D: Qual è il cambiamento di mentalità fondamentale?

A: Passare da una pianificazione basata sulla speranza a una validazione basata su dati concreti.

Chris Mierzwa è direttore senior del reparto Portfolio Marketing presso Commvault.

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We’ve spent years focusing on identity security in the context of people – who have access, what they can do, and how to control it. That model made sense when most activity in the environment was driven by human users.But that’s no longer the case.Machine identities – applications, services, APIs, and automated workloads – now play a central role in how modern systems operate. They authenticate, communicate, and execute tasks, often without direct oversight. And in many environments, they already outnumber human identities by a wide margin.In this episode of STRIVE, I sit down with Dan Conrad, Principal Technologist and a fellow Field CTO at Commvault. We take a closer look at what that shift means – not just from a security perspective, but also from a governance standpoint. And we explore why so many organizations are still treating this as a secondary concern.Watch the episodio.

Punti chiave: Dove si sta spostando il rischio

  • Le identità delle macchine stanno aumentando più rapidamente di quelle umane, spesso di ordini di grandezza superiori.
  • Governance models haven’t kept pace, creating blind spots in access and control.
  • Visibility is the core challenge. Many teams don’t fully understand how machine identities behave.
  • La proliferazione dei privilegi va oltre gli utenti, poiché spesso sono le identità delle macchine a disporre di un accesso permanente.
  • La resilienza dipende dalla comprensione e dalla gestione dell’ambito di competenza di queste identità delle macchine prima che diventino un problema.

Il modello di identità è cambiato

For a long time, identity management was relatively straightforward. You could map users to roles, define access policies, and build controls around predictable behavior. Even with complexity, the model was still anchored in human activity.Machine identities have broken that model.They’re created dynamically, often as part of development or deployment processes. They interact across systems in ways that aren’t always visible or well-documented or audited. And unlike human users, they don’t follow a clean lifecycle – they aren’t onboarded and offboarded in the same structured way.That creates a different kind of challenge. It’s not just about controlling access anymore. It’s about understanding how that access is being used, how it evolves, and how it connects across the environment.

Sneak Peek: You Can’t Phish a Non-Human Identity

In this moment from the STRIVE discussion, Dan describes how attackers aren’t targeting identità non umane directly through phishing – they’re malicious actors using compromised human accounts through social engineering, as a steppingstone to escalate privileges and impersonate powerful machine identities. Once inside, techniques like pass-the-hash and overprivileged service accounts allow attackers to move laterally and vertically, even after passwords are reset.

Il divario di governance

The real issue isn’t that machine identities exist , it’s how they’re governed.In most organizations, there’s a clear process for managing human access:

  • Le richieste sono state approvate.
  • I permessi vengono verificati.
  • Le modifiche vengono tracciate.

There’s a level of discipline that comes from years of focus on user identity. However, machine identities often fall outside of that structure. They’re created quickly to support applications or automation. They’re granted the permissions needed to function, sometimes more than necessary. And over time, those permissions persist. These overprovisioned accesses are rarely audited, reviewed, and more importantly rarely reduced.That’s where the gap forms.It becomes difficult to answer basic questions about access. Not because the information doesn’t exist, but because it hasn’t been organized or managed in a way that makes it usable.

Visibilità prima del controllo

When organizations start to address this problem, the instinct is often to tighten controls.

  • Limitare le autorizzazioni
  • Limitare l’accesso
  • Applicare le nuove politiche

But control without visibility doesn’t solve much.If you don’t understand how identities are being used, the business context of it in terms of  where they connect, what they interact with, and how they move across systems, then any attempt to restrict them becomes reactive and could result in slowing down business operations.That’s why visibility needs to come first.Once you can see how machine identities behave, patterns start to emerge. You can begin to understand where access is excessive, where dependencies exist, and where risk is concentrated. From there, governance can become more precise and more effective.

Un problema di privilegio di altro tipo

Privilege sprawl isn’t new. Most organizations have spent years trying to manage excessive access among human users.Machine identities introduce a similar issue, but with a different dynamic. Their access is often embedded into systems. It’s persistent, automated, and rarely questioned once it’s in place. That makes it harder to detect and easier to overlook.And when something goes wrong, those identities can become a pathway for malicious actors to exploit

Da dove cominciare

For most organizations, the challenge isn’t awareness, it’s knowing where to start.The first step isn’t a major transformation. It’s building clarity. Understanding how many machine identities exist. Where they’re being created. What permissions they have. How they’re used. And most importantly, confirming that a human user is mapped to a collection of identità non umane for the purposes of auditability and accountability.Those questions sound simple, but they’re often difficult to answer. And that’s exactly why they matter. Because once you can answer them, you’re no longer operating in the dark.

Guarda l’episodio completo

In this installment of STRIVE, we go deeper into how machine identities are changing the way organizations should think about access, governance, and resilience. It’s a practical conversation about what’s happening now – and what needs to change moving forward.Guardalo subito.

Risorse

If you’re interested in learning more about this topic, check out this e-book on identità non umane.

Domande frequenti

D: Che cos’è un’identità macchina?

A: Un’identità di macchina è un’identità non umana utilizzata da applicazioni, servizi o sistemi per autenticarsi e interagire con altre risorse.

D: Perché le identità delle macchine stanno diventando un rischio sempre maggiore?

A: Perché il loro numero è in aumento, spesso dispongono di un accesso permanente e non sono sempre soggetti a regole altrettanto rigide rispetto agli utenti umani.

D: In che modo si differenziano dalle identità degli utenti?

A: Funzionano in modo continuo, sono integrate in flussi di lavoro automatizzati e spesso non dispongono di una gestione strutturata del ciclo di vita.

Q: What is the biggest challenge organizations face in governing identità non umane?

A: Visibility. Many teams don’t have a clear understanding of how many machine identities are created, used, or interconnected.

D: Che impatto ha tutto ciò sulla resilienza?

A: If compromised, machine identities can enable a malicious actor’s rapid movement across systems, making incidents harder to contain and recover from.

D: Da dove dovrebbero partire le organizzazioni?

A: By identifying machine identities, understanding their permissions, and building governance practices that match their scale and complexity. And most importantly, confirming that a human user is mapped to a collection of identità non umane for the purposes of auditability and accountability

Vidya Shankaran è il Field CTO di Commvault.

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Per decenni, le operazioni IT si sono concentrate sul tempo di attività:

  • Garantire il funzionamento dell’infrastruttura.
  • Raggiungi il tuo obiettivo di tempo di ripristino (RTO).
  • Raggiungi il tuo obiettivo di punto di ripristino (RPO).

But modern cyber threats don’t respect infrastructure boundaries – and recovery isn’t just about restoring systems anymore. It’s about restoring clean, trusted data – across teams, under pressure.
In this episode of STRIVE, I sat down with Stephen Foskett, founder and president of the Futurum Group’s Tech Field Day, to discuss an emerging discipline: resilience operations – or ResOps.

And it’s more than a buzzword. It’s a shift in how organizations think about recovery intelligence.
Watch the episodio.

Punti chiave: Cosa cambia con ResOps

  • ResOps moves recovery from infrastructure-focused to business-focused. It’s not just about bringing systems back online – it’s about restoring trusted, usable data.
  • Traditional RTO and RPO metrics aren’t enough anymore. Il Mean Time to Clean Recovery(MTCR) si sta affermando come un indicatore più significativo per misurare la resilienza.
  • Breaking down silos is foundational to cyber readiness. Security, infrastructure, and DevOps must operate in sync – not in parallel.
  • La resilienza è una disciplina operativa, non uno strumento. La cultura, la comunicazione e il coordinamento sono importanti tanto quanto la tecnologia.
  • Recovery intelligence is becoming a competitive differentiator. Organizations that recover cleanly and quickly protect revenue, reputation, and trust. 

From IT Ops to ResOps: What’s Changed?

Stephen riflette su un’epoca passata dell’IT in cui i team spesso fornivano assistenza ai sistemi senza comprendere appieno le applicazioni aziendali che questi supportavano. Il ripristino significava ripristinare l’infrastruttura. Oggi quel modello non è più sufficiente. Gli ambienti moderni sono:

  • Distribuito
  • Cloud
  • Basato su DevOps
  • Di importanza critica per la sicurezza
  • Profondamente integrato con i flussi di ricavi

ResOps acknowledges that recovery is no longer an isolated IT function. It’s a cross-functional discipline that helps connect infrastructure, software development, and security with real business outcomes.

Why Traditional Metrics Don’t Tell the Whole Story

RTO. RPO. These metrics have guided disaster recovery planning for years. But as Stephen explains, restoring quickly isn’t enough if the data you restore isn’t clean.
Enter a more meaningful metric: MTCR. It’s not just how fast you recover; it’s how fast you can recover to a verified, trusted state.
In a ransomware event, that difference matters enormously. Restoring compromised data can restart an attack cycle. ResOps focuses on restoring operational integrity – not just functionality.

Anteprima: Perché è importante un recupero sano

In this moment from STRIVE, Stephen explains why traditional recovery metrics miss the mark – and why recovery is a cross-functional discipline.

La vera barriera: i silos organizzativi

Technology isn’t usually the biggest blocker to resilience. Structure is. Security teams often report to one executive. Infrastructure teams to another. Application teams to yet another. Each with different priorities, different incentives, and different definitions of success.
ResOps challenges that fragmentation.
Stephen discusses how collaborative workshops and cross-functional alignment are helping break down those silos. Because during a cyber event, organizational misalignment slows recovery more than tooling gaps ever will.

Perché Commvault sta puntando su questo tema

STRIVE isn’t about product features. It’s about how recovery thinking is evolving. ResOpsè perfettamente in linea con ciò che osserviamo sul campo:

  • Clienti che hanno difficoltà a coordinarsi durante gli incidenti.
  • Organizzazioni che stanno ripristinando le infrastrutture ma mettono in dubbio l’integrità dei dati.
  • I vertici aziendali chiedono indicatori che riflettano il reale impatto sul business.

The concept of MTCR reframes recovery intelligence around business trust – and that’s where the industry is heading. Recovery is no longer a back-office process. It’s an executive concern.

Il futuro dell’intelligenza applicata al recupero

Looking ahead, ResOps is likely to mature rapidly. Over the next 12–18 months, organizations are expected to:

  • Integrare in modo più stretto i flussi di lavoro relativi alla sicurezza e al ripristino.
  • Adottare nuovi indicatori incentrati sulla ripresa.
  • Rendere operativa la resilienza in una fase più precoce del ciclo di vita delle applicazioni.
  • Investite in soluzioni intelligenti in grado di distinguere i dati integri da quelli compromessi.

Cyber threats are accelerating. Recovery strategies must evolve at the same pace. ResOps helps provide a framework for doing that.

Guarda l’episodio completo

In questa puntata parleremo di:

  • In che modo ResOps si differenzia dalle operazioni IT tradizionali.
  • Perché l’MTCR sta contribuendo a ridefinire gli indicatori di ripresa.
  • Come si concretizza, nella pratica, l’allineamento organizzativo.
  • In che modo la cultura DevOps influisce sulla resilienza.
  • Qual è il futuro previsto per l’intelligenza applicata al recupero?

Guardalo subito.
If you’re responsible for cyber readiness, continuity, or recovery strategy, this is a must-watch discussion.

Domande frequenti

D: Che cos’è ResOps?

A: ResOps (Resilience Operations) è una disciplina emergente che integra le operazioni IT, la sicurezza, il DevOps e gli stakeholder aziendali per contribuire a migliorare la capacità di recupero e la resilienza organizzativa.

D: In che modo ResOps si differenzia dalle operazioni IT tradizionali?

A: Le operazioni IT tradizionali si concentrano principalmente sulla disponibilità dell’infrastruttura. ResOps amplia tale approccio per includere il recupero di dati puliti, il coordinamento interfunzionale e l’allineamento con gli obiettivi aziendali.

Q: What is Il Mean Time to Clean Recovery (MTCR)?

A: MTCR measures how quickly an organization can restore verified, clean data and resume safe operations after a cyber event – not just how quickly systems are brought back online.

D: Perché indicatori come RTO e RPO risultano insufficienti negli ambienti moderni?

A: Misurano la velocità e l’aggiornamento dei dati, ma non la loro integrità. Nei casi di ransomware, il ripristino dei dati compromessi può prolungare l’interruzione dell’attività.

D: In che modo le organizzazioni possono iniziare a implementare il ResOps?

A: Inizia così:

    • Allineamento dei team di sicurezza, infrastruttura e DevOps.
    • Valutazione degli indicatori di ripristino oltre a RTO/RPO.
    • Verifica dei processi di ripristino in modalità pulita.
    • Abbattere i silos operativi.
    • Integrare l’approccio basato sulla resilienza nelle prime fasi della progettazione dei sistemi.

D: Perché l’intelligenza di ripristino sta assumendo sempre maggiore importanza?

A: Man mano che le minacce informatiche diventano sempre più sofisticate, la capacità di ripristinare il sistema in modo completo, rapido e sicuro incide direttamente sui ricavi, sulla fiducia dei clienti e sulla conformità normativa.

Darren Thomsonè Field CTO presso Commvault.

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Punti di forza

  • Frontier AI sta riducendo i tempi a disposizione per la correzione delle vulnerabilità; la prevenzione da sola non è più sufficiente a garantire la sicurezza.
  • La domanda che i consigli di amministrazione,le autorità di regolamentazione e le compagnie assicurative si stanno ponendo ora non è «Abbiamo dei sistemi di backup?»,ma «Siamo in grado di dimostrare di poter ripristinare i dati senza problemi?».
  • I backup non equivalgono al ripristino: una copia ti dice che i dati esistono,ma non se sono integri o ripristinabili.
  • tempo medio per il ripristino completo (MTCR) must become a board-level,continuously measured number – not a theoretical estimate.
  • An Isolated Recovery Environment – air-gapped,immutable,hardened,and identity-isolated – is the baseline,not an advanced capability.
  • Il concetto di “pulito” continuerà a evolversi man mano che i modelli di intelligenza artificiale diventeranno sempre più capaci di individuare compromessi che gli esseri umani non sono in grado di prevedere.

Ho dedicato gran parte della mia carriera alla gestione di sistemi di produzione. Conosco a fondo gli ambienti di backup,quelli di cui i clienti si fidano davvero. So che i piani di Recovery sono quelle cose che rivelano i propri punti deboli solo quando qualcosa è già andato storto. Quell’esperienza cambia il modo in cui si concepisce la resilienza informatica.
A prima vista,il Backup and Recovery sembrano gestibili. Proteggere i dati,archiviare le copie,documentare la procedura operativa,testare quando è possibile,ripristinare quando necessario. Ma chiunque abbia gestito questi ambienti su larga scala conosce la dura realtà: è proprio in Recovery che le ipotesi vengono messe alla prova. E in questo momento,troppe organizzazioni operano sulla base di ipotesi che non sono più valide. Per anni,la sicurezza ha seguito una sequenza ben nota: individuare la vulnerabilità,applicare la patch,rafforzare l’ambiente,monitorare l’attività. Quel modello è ancora importante. Ma il margine di tempo su cui si basa sta crollando.
L’intelligenza artificiale di frontiera ha rivoluzionato la velocità con cui vengono individuate le vulnerabilità,concatenati i percorsi di attacco e generati gli exploit. Modelli come Claude Mythos e GPT-5.5-Cyber hanno già dimostrato come ciò avvenga,sebbene finora in test controllati in fase di accesso anticipato che si basavano ancora sulla competenza umana e presentavano tassi significativi di falsi positivi; tuttavia,la traiettoria è inequivocabile. Man mano che l’accesso si amplia,la stessa capacità passa nelle mani degli aggressori.
In un solo mese,Palo Alto Networksha reso noti 26 CVE,che rappresentano 75 vulnerabilità sottostanti,dopo l’adozione di modelli di IA all’avanguardia per l’analisi del codice,rispetto al suo volume abituale di meno di cinque CVE al mese.
I ricercatori avvertono inoltre che l’individuazione assistita dall’IA sta riducendo drasticamente i tempi a disposizione per la correzione,con alcunivulnerabilità che ora vengono sfruttate pochi minuti dopo la loro divulgazione. When the patch window disappears,the remediation math stops working. Prevention cannot carry the full weight of readiness.
Prevention still matters,but it no longer defines readiness. The customers I talk to are not asking whether they need more controls. They already know they do. They are asking whether their business can recover cleanly when those controls fail,when attackers move faster than remediation cycles,or when compromise has been present longer than anyone realized.
That question is now what boards,regulators,and insurers are forcing. They have moved past “Do we have backups?” and toward something more consequential: “Can we prove we can recover cleanly?”

That proof starts with one distinction most organizations still get wrong: Backups are not recovery.
A backup tells you a copy exists. It does not tell you whether the data is clean,whether application dependencies are intact,whether identity services can be safely restored,or whether the recovery sequence still reflects the current environment.
I have reviewed plans that looked complete until someone tried to execute them. The runbook was there,but outdated. The restore worked but took three times longer than the estimate. The system came back,but downstream applications could not connect. None of that is unusual. It is exactly what real testing is supposed to surface. The problem is most organizations discover these gaps during an actual incident.
The metric that matters most when something goes wrong is how quickly you can return to a known-good state. That is why tempo medio per il ripristino completo (MTCR)deve diventare un dato a livello di consiglio di amministrazione,non una stima teorica contenuta in un piano,ma un tempo misurato e verificato.

L’obiettivo in continua evoluzione: ciò che oggi è considerato pulito potrebbe non esserlo domani

With Frontier AI models,the honest answer is this: you cannot guarantee that every vulnerability will be found and remediated in time. Attackers leveraging the same models are discovering and chaining exploits faster than any remediation program can realistically keep pace with. That is not a failure of your security team. It is the new physics of the threat landscape.
What you can control is your ability to recover. That means an Isolated Recovery Environment – backups air-gapped from the internet,unreachable from the production network,and protected from the lateral movement that defines a sophisticated breach. It means immutability and compliance lock,so no credential,however privileged,can shorten retention or delete data outside an authorized process. And it means ResOps in practice: not just backing up data,but continuously testing recovery,automating integrity validation,and measuring your MTCR – the validated time to return to a known-good state.
But here is the part most organizations are not yet accounting for: what counts as “clean” is not a fixed line. As AI models grow more capable,they will increasingly find vulnerabilities that the human mind simply cannot anticipate,novel attack paths,dormant implants,subtle corruptions embedded long before detection. A recovery point that is clean by today’s standards may carry compromise that tomorrow’s AI-assisted forensics will surface. That means your definition of clean must evolve continuously. MTCR is not a number you set once. It is a discipline you maintain,revisiting what clean means,updating your validation criteria,and treating resilience as a living standard rather than a certification you pass once.
So what is a good MTCR? Based on what I have seen work in practice,the target for your entire “minimum viable company – the smallest set of systems that lets you keep operating,which I define precisely below,should be under six hours. Six hours is achievable with the right architecture: an IRE ready to run,a pre-validated recovery sequence,and runbooks that are executable rather than readable. If your current MTCR is measured in days,the gap is almost always one of those three.

Quattro passi per mantenere la resilienza nell’era dell’intelligenza artificiale di frontiera

Il punto di partenza è riconoscere che la prevenzione da sola non basta. Da lì,il lavoro diventa più specifico. È su questo che consiglio alle organizzazioni di concentrarsi.

1. Valuta i tuoi rischi effettivi in materia di recupero.

Most recovery risk assessments ask the wrong questions. “Do backups exist?” is not the same as “Can we recover cleanly?” The harder questions are: Can critical systems be restored without reintroducing the threat? Are recovery environments isolated from compromised production systems? Are recovery plans mapped to current dependencies – not the architecture from two years ago?

In a fast-moving vulnerability environment,the gap between “we have backups” and “we can recover” is where organizations get hurt. Assessing that gap honestly,before an incident forces the issue,is where resilience planning must start. That assessment needs to include a business impact analysis: which systems have a recovery window measured in minutes,which in hours,and which can wait a day. Without that tiering,every system looks equally urgent during an incident,and nothing gets restored fast enough.

2. Make isolated recovery and air gapping the baseline – not the exception.

Se stai ancora seguendo una terapiacopie protette air-gapped e immutabili as an advanced capability rather than a standard requirement,that assumption no longer holds. When exploitation timelines compress to minutes,you need fallback options that are structurally separated from production identity,network,and management planes – logically or physically isolated,immutable,and with no live path back to production that an attacker can follow.
The goal is not just protection from the current threat,but maintaining clean recovery options when a vulnerability you have not patched yet gets exploited. That happens now. Plan for it.
Isolation only holds if the infrastructure around it is hardened. That means backup infrastructure on hardened operating systems,not generic images,and ideally on physical servers that survive a hypervisor-layer attack. It means encryption keys stored outside the backup platform,in an external vault with just-in-time access and no dependency on production Active Directory. And it means treating your backup domain as a separate identity boundary: no trust to production AD,mandatory MFA,and multi-person authorization for destructive operations. None of this is exotic,it is the baseline for your environment to recover into an uncompromised space.
Equally important is the question of what you are recovering from. Industry incident-response data consistently puts median breach dwell time in the range of weeks,not days. That means your recovery copies need to reach back far enough to find a genuinely clean point,not just yesterday’s backup. Critical systems warrant multiple geographically separated copies,including at least one immutable copy and one that is fully offline. Retention policy is not a storage cost decision. It is a security decision.

3. Know which systems the business cannot operate without – and recover those first.

Most organizations discover their recovery sequence during an incident. That’s why the first 24–48 hours aren’t spent restoring systems,they’re spent deciding what matters.
Organizations know they have to piattaforme di recupero dell’identità,billing systems,operational databases,and core infrastructure. What they often have not mapped is the order,the dependencies between those systems,and the downstream applications that cannot function until specific services are back.
This gets more complex as AI becomes embedded in business operations. Data pipelines,model repositories,vector databases,agentic workflows – these are now operational dependencies,not just technical infrastructure. If your recovery sequencing does not account for them,your recovery time estimates are probably wrong.
Defining what it means to operate as a “minimum viable company (the smallest set of systems required to keep the business running) and building recovery around that definition is not a theoretical exercise. It is the practical answer to the question every executive team will ask during an incident: What do we bring back first?

In my experience helping customers through active incidents,the first 12 hours answer that question whether you have planned for it or not – what gets recovered in that window becomes your MVC by default. The organizations that come through fastest decided in advance: they knew exactly which systems had to be back within 12 hours and had validated they could do it. If your MVC does not fit in 12 hours,it is not your MVC,it is a wish list. The work is to keep trimming until what remains can realistically be restored in that window,then test it until you can prove it.

4. Automate resilience and test continuously – not on a calendar schedule.

Un piano di ripristino che rimane confinato in un documento e viene rivisto annualmente non costituisce una capacità di ripristino. Si tratta di un’ipotesi che non è mai stata verificata nella pratica.
Il problema dei test basati su un calendario è ciò che sfugge tra un ciclo e l’altro. Gli ambienti cambiano costantemente: nuovi carichi di lavoro,dipendenze aggiornate,infrastrutture che si sono discostate da quanto descritto nel runbook. Quando il test annuale viene eseguito,esso convalida un’istantanea di un ambiente che non esiste più. In un panorama di minacce in cui lo sfruttamento può avvenire entro pochi minuti dalla divulgazione,tale ritardo non è accettabile.Threat Scan,identificazione precisa del punto di ripristino,dependency-aware restoration,and recovery orchestration all need to be automated and running continuously. Not because automation is a best practice,but because the manual alternative cannot keep pace with how fast things now move.
Continuous testing also depends on continuous detection. You cannot select a clean recovery point if you do not know when the compromise began. That is why threat detection,anomaly scanning of backup data,and recovery-point analysis have to feed each other: detection tells you which copies predate the intrusion,and that determination drives which point you actually recover from. Without that link,you are restoring to a date you hope is clean rather than one you have verified,and in a Frontier AI threat landscape,hope is not a recovery strategy.
What continuous testing surfaces is different from what annual tests find. Calendar tests tend to confirm the plan works under controlled conditions. Continuous testing finds the dependency that changed last month,the recovery sequence that breaks when a specific workload is added,the identity service that takes twice as long to restore as the estimate assumed.
Those are the gaps that matter during a real event,and the only way to find them before an incident does is to be testing all the time.
Testing also needs to happen in the right environment. A recovery test that runs against production infrastructure does not tell you whether you can recover when production is compromised. Cleanroom testing – validating restoration in a fully isolated environment with no connectivity back to production – is how you confirm your backup copies are genuinely usable under incident conditions. That includes recovering identity services,external key management,and Tier 0 applications in isolation,with dedicated break-glass accounts that exist outside your normal directory.
What makes daily testing viable is validate restore,a recovery type that exercises the full restore path for every critical asset without touching production. Your backup platform needs to support this natively; if it cannot run an automated,non-disruptive recoverability test across your MVC every day,you do not actually know whether your backups work. In Commvault,this restores against your critical-asset groups,with automated reporting on the recovery status of every protected system.
The same applies to your runbooks. A runbook that lives in a Word document or PDF is a reference manual,not an operational tool – it assumes someone has the time,clarity,and access to read it under pressure. Real runbooks are digital scripts that execute the recovery sequence and validate each step,confirming the application actually works before moving on: not the service started” but “the application responded correctly to a synthetic transaction.” Commvault’s Cleanroom Runbooks are built for this – executable workflows that drive an end-to-end recovery in an isolated environment without a human interpreting a document at every step.
One final point that rarely makes it into recovery plans until it is too late: during a serious incident,your corporate communications infrastructure may itself be compromised or unavailable. Email,Teams,and Slack run on the same infrastructure attackers target. Know in advance which out-of-band channels your team will use to coordinate,and make sure those channels are tested alongside your technical recovery procedures.
Hear more from Commvault’s Chief Security Officer Bill O’Connell on the four critical steps for resiliency in the AI era.

Resilience Is an Operating Discipline,Not a Project

Le organizzazioni che riusciranno a resistere alle minacce all’avanguardia accelerate dall’intelligenza artificiale sono quelle che considerano la resilienza come undisciplina operativa — measured MTCR,continuous validation,and a recovery capability they have proven,not assumed.
The problem isn’t that attacks are getting faster. It’s that recovery hasn’t caught up,and until it does,the math doesn’t work.


Domande frequenti

Q: What is tempo medio per il ripristino completo (MTCR) and why does it matter?
A: MTCR measures how quickly an organization can return to a verified,known-good state after a cyberattack – not just restore data,but confirm it is clean and that application dependencies are intact. It should be a board-level metric with a measured,validated time,not a theoretical estimate buried in a recovery plan. The target for a well-architected MVC – covering all identity systems,critical applications,and isolated environment readiness – is under six hours.
Q: What is an Isolated Recovery Environment and how is it different from a standard backup?
A: An Isolated Recovery Environment is a fully air-gapped,immutable copy of critical data that is structurally separated from production networks,identity systems,and management planes. A standard backup tells you a copy exists. An IRE tells you that copy is protected from the same attack that hit your production environment.
Q: How do we know whether we can actually recover today?
A: The only honest answer comes from testing,not documentation. If you cannot point to a recent,validated recovery of your “minimum viable company – ideally a daily automated test – then you do not know,you are assuming. A defensible answer to the board is a measured MTCR backed by continuous validation,not a recovery plan that looks complete on paper.
Q: What do regulators and cyber insurers now expect?
A: The bar has moved from “Do you have backups?” to “Can you prove you can recover cleanly,and how fast?” Regulators increasingly expect demonstrable recovery capability and tested resilience; insurers increasingly price coverage – and pay claims – based on evidence of isolated,immutable backups and validated recovery times. A measured MTCR and a documented testing cadence are becoming table stakes for both.
Rajiv Kottomtharayil è Chief Product Officer presso Commvault.

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Blog

Proteggere i carichi di lavoro legati all’IA: in che modo le organizzazioni possono garantire la resilienza nell’era dell’IA?

La resilienza dell’IA contribuisce a garantire la protezione, il ripristino e la governance dei carichi di lavoro, dei dati e dei modelli di IA, combinando il rilevamento delle minacce, il ripristino completo e l’accesso controllato ai dati.

Domande frequenti

Che cos’è la resilienza dell’IA?

La resilienza dell’IA è la capacità di proteggere, ripristinare e gestire i sistemi di intelligenza artificiale durante l’intero ciclo di vita. Le funzionalità “Protect and Leverage AI” di Commvault consentono di garantire che dati, modelli e pipeline rimangano sicuri, recuperabili e affidabili, anche in caso di interruzioni causate da minacce informatiche, guasti o complessità operative incloud ibridi ecloud .

Perché è importante proteggere i carichi di lavoro dell’IA?

I carichi di lavoro basati sull’intelligenza artificiale si avvalgono di dati, modelli e infrastrutture distribuiti, il che li rende vulnerabili a minacce quali l’avvelenamento dei dati e la corruzione dei modelli. Protegerli contribuisce a salvaguardare l’integrità dei dati, a ridurre il rischio operativo e a mantenere la fiducia nei processi aziendali basati sull’intelligenza artificiale. Commvault aiuta ad affrontare queste sfide con Metallic AI, unificando il rilevamento basato sul machine learning, il Recovery guidato e l’automazione su Commvault Cloud.

Cosa comprende la protezione completa dello stack di IA?

La protezione completa dello stack di IA garantisce la sicurezza delle pipeline di dati, dei database vettoriali, dei modelli, dei metadati, delle configurazioni e dell’infrastruttura di elaborazione. Commvault Cloud copre l’intero spettro — comprese le piattaforme dati unificate come Amazon Redshift e Google BigQuery, i sistemi di recupero vettoriale e l’infrastruttura di elaborazione — consentendo un ripristino completo e coerente dei carichi di lavoro di IA incloud ibridi ecloud .

Perché il recupero pulito è importante negli ambienti di intelligenza artificiale?

Il recupero pulito garantisce che i dati ripristinati siano privi di corruzione, malware o incongruenze. Nei sistemi di intelligenza artificiale, i dati compromessi portano a risultati imprecisi e decisioni distorte. Commvault Synthetic Recovery risolve questo problema analizzando più versioni di backup per ricomporre un punto di ripristino convalidato, in modo che i carichi di lavoro di intelligenza artificiale ripristinati producano risultati affidabili e accurati.

In che modo l’intelligenza artificiale migliora la protezione dei dati e le operazioni?

Commvault integra l’intelligenza artificiale in tutte le fasi del ciclo di vita della protezione, automatizzando il rilevamento delle minacce, ottimizzando la pianificazione dei backup e prevedendo le esigenze di storage grazie a funzionalità basate sull’apprendimento automatico. Arlie, l’assistente basato sull’intelligenza artificiale di Commvault, migliora l’esperienza utente attraverso interazioni in linguaggio naturale, flussi di lavoro guidati e approfondimenti intelligenti, aiutando i team di sicurezza e IT a gestire in modo più efficiente ambienti complessi basati sull’intelligenza artificiale.

Che cos’è l’IA responsabile nel contesto della protezione dei dati?

L’IA responsabile consente ai sistemi di operare all’insegna della trasparenza, della governance e del controllo. Commvault sostiene questo approccio attraversoAttiva dati — a governed workspace that applies encryption, immutability, and role-based access controls to curate and extend trusted data to AI and analytics platforms, helping prevent misuse and maintain compliance while enabling innovation.


Punti di forza

  • Mythos accelererà probabilmente l’individuazione delle vulnerabilità, raggiungendo una portata e una velocità tali da superare i tradizionali flussi di lavoro di correzione basati sull’intervento umano.
  • Gli elementi fondamentali della sicurezza, come l’applicazione delle patch, i backup in ambiente isolato e una gestione rigorosa delle vulnerabilità, rimangono essenziali ma potrebbero non essere più sufficienti da soli.
  • La sfida principale consiste nel passare dalla semplice individuazione alla capacità di intervenire, dato che il volume delle vulnerabilità sta aumentando a ritmi tali da superare gli attuali limiti operativi.
  • AI resilience depends on the ability to recover coherent systems – not just data – across models, pipelines, and permissions.
  • Le organizzazioni che si adegueranno in modo proattivo in questa fase iniziale avranno probabilmente un vantaggio competitivo molto maggiore rispetto a quelle che rimanderanno l’adozione di misure concrete.

A few weeks ago, I was in a room with a group of CIOs and CISOs when the conversation turned to Mythos and Project Glasswing. The energy was immediate – these are people who have lived through a lot of hype cycles, and this commanded their attention.

The reactions landed in two camps. One: The threat categories aren’t new – organizations with solid vulnerability management and trusted air-gapped backups will be better positioned than those without. Two: The velocity is different – not just what Mythos can find, but how fast, how fast bad actors could leverage AI for machine-speed attacks, and what that does to the math that most vulnerability management programs are built on.

Both were right. That’s what made the conversation worth writing about.

What Mythos Changes – And What It Doesn’t

Mythos is Anthropic’s AI model for autonomous vulnerability discovery. It can find and chain critical exploits across major operating systems at a success rate that is believed to have no real precedent in this domain.

Project Glasswing – the consortium of companies brought in to test and harden their systems before Mythos or similar capabilities reach adversaries – is the signal that this is real, it is here, and the window for getting ahead of it is short.

The fundamentals-first view holds: patching matters, virtually air-gapped backups matter, vulnerability management discipline matters. None of that changes with Mythos. What changes is the production rate on the other side of those programs.

The question after Glasswing isn’t whether you have a vulnerability management program. It’s whether it was built for findings that arrive in a trickle – or a tsunami.

Most programs were built for the trickle. Periodic assessments, CVSS-based prioritization queues, patch and testing cycles measured in weeks. That cadence made sense when the pace of discovery matched the pace of human-led processes. Mythos-class capability breaks that assumption – the volume of exploitable findings may exceed what most organizations can process through the workflows they have today.

The issue isn’t detection. It’s capacity to act – and what happens when the gap between discovery and remediation widens faster than you can close it.

Quando la prevenzione viene messa in secondo piano, la resilienza prende il sopravvento

When prevention timelines are compressed, the resilience question moves to the front of the line. If you can’t guarantee you’ll patch everything before something is exploited – and increasingly, you can’t – the questions that matter shift: How fast do you detect? How do you contain? And when you recover, what exactly are you recovering to?

That last question is harder than it sounds, especially for organizations with progressive agentic interactions. An AI system isn’t just data. It’s a model version, a training pipeline, a vector database, a set of agent identities and permissions – all of which need to reflect the same operational state to constitute something you can actually trust.

Most organizations can restore individual components. Very few can prove that what they’ve restored is coherent.

Recovering an AI system isn’t a data restoration problem. It’s a coherence problem – and the gap between those two things is where most enterprises are currently exposed.

This is the thread that connects Mythos to the broader AI resilience conversation. It isn’t that Mythos introduces a new type of risk that requires a new framework.

It’s that Mythos compresses the timeline in a way that surfaces existing gaps faster, with less runway to close them before something goes wrong, thereby increasing the change that something will go wrong before an organization can properly remediate vulnerabilities.

The Window Is Open. It Won’t Stay That Way.

Glasswing was designed to give defenders a head start. The organizations that use this window deliberately – stress-testing their vulnerability programs for volume, getting AI resilience infrastructure to a state they can defend, and treating recovery as something that has to be provable before an incident, not assembled during one – will be in a materially better position than those that wait.

The fundamentals still apply. The urgency is new.

“L’impresa agentica: perché la resilienza dell’IA richiede un sistema di registrazione – Commvault’s latest Readiness Report – examines the AI resilience infrastructure gaps that determine whether organizations can answer the hard recovery questions when the pace of threats demands it.

Domande frequenti

D: Che cos’è Mythos e perché è importante?

A: Mythos è un modello di intelligenza artificiale progettato per l’individuazione autonoma delle vulnerabilità, in grado di identificare e concatenare gli exploit tra i vari sistemi a una velocità senza precedenti. La sua importanza risiede nel modo in cui riduce i tempi che intercorrono tra l’individuazione di una vulnerabilità e il suo potenziale sfruttamento, aumentando così la posta in gioco per chi si occupa della difesa.

D: Mythos cambia i principi fondamentali della sicurezza informatica?

A: No, le pratiche fondamentali come l’applicazione delle patch, i backup e la gestione delle vulnerabilità continuano ad essere importanti. Ciò che sta cambiando sono il volume e la velocità delle minacce, il che mette sotto pressione i processi esistenti, progettati per flussi di lavoro più lenti e prevedibili.

D: Perché gli attuali programmi di gestione delle vulnerabilità potrebbero incontrare delle difficoltà?

A: Molti programmi sono stati concepiti per gestire un flusso costante di risultati, non per far fronte all’ondata di scoperte resa possibile dall’intelligenza artificiale. Di conseguenza, le organizzazioni si trovano ad affrontare un divario sempre più ampio tra l’identificazione delle vulnerabilità e la loro effettiva risoluzione.

Q: What does “resilience” mean in the context of AI systems?

A: Resilience goes beyond restoring data – it involves recovering an entire AI system in a coherent, trustworthy state. This includes models, training pipelines, vector databases, and access controls all aligning correctly.

D: Perché la cura sta diventando più importante della prevenzione?

A: Poiché i tempi di prevenzione si riducono a causa di un’esplorazione sempre più rapida, sta diventando irrealistico applicare tutte le patch in tempo. Ciò sposta l’attenzione sulla rapidità con cui le organizzazioni sono in grado di rilevare, contenere e riprendersi dagli incidenti.

D: In che modo le organizzazioni possono iniziare a prepararsi?

A: Le organizzazioni possono sottoporre a stress test i propri processi di gestione delle vulnerabilità, modernizzare le infrastrutture di resilienza e verificare le capacità di ripristino. Agire in questa fase iniziale offre un vantaggio strategico significativo.

Tim Zonca è vicepresidente del reparto Gestione del portafoglio presso Commvault.

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Punti di forza

  • L’IA agentica comporta nuovi rischi per la sicurezza perché pianifica, memorizza e agisce su più sistemi, anziché limitarsi a un singolo ciclo di richiesta-risposta.
  • I dati di addestramento “avvelenati” possono influenzare in modo impercettibile il comportamento del modello su larga scala, anche quando il modello sembra funzionare normalmente nei test standard.
  • I database dei vettori compromessi possono influenzare le decisioni degli agenti alterando il contesto su cui si basa il modello, facendo apparire legittimo un comportamento scorretto.
  • L’identità degli agenti non controllati crea un problema di controllo degli accessi alla velocità delle macchine che i tradizionali sistemi di identità incentrati sull’uomo non sono in grado di gestire.
  • Le decisioni a cascata basate su uno stato errato possono diffondere errori in più agenti e flussi di lavoro, rendendo molto più difficili il rollback e il ripristino.

The tools, controls, and governance policies most enterprises have in place were designed for systems that answer questions – retrieval tools, copilots, generative assistants. Systems that respond to a prompt and stop. When something went wrong, the failure was discrete. Fix the prompt, adjust the configuration, move on.

Agentic AI doesn’t work that way. These systems plan, remember, and execute across the enterprise without step-by-step human instruction. They maintain state. They coordinate with other agents. They act on production systems – writing to databases, triggering workflows, making decisions at machine speed.

That architectural shift introduces four threat vectors that existing security frameworks were never designed to address. If your AI governance strategy doesn’t account for them, you likely have exposure you probably can’t see.

1. Dati di addestramento contaminati

An AI system is only as trustworthy as the data it was trained on. That statement has always been true. What’s changed is the attack surface.

In agentic AI deployments, training pipelines are larger, more complex, and frequently assembled from multiple sources – internal data, third-party feeds, vendor-provided datasets. Each dependency in that chain is a potential injection point. An adversarial actor who can influence training data – through supply chain compromise, insider access, or contamination of a shared data source – can shape model behavior at scale.

What makes this particularly dangerous is that poisoned models often perform normally on standard benchmarks. The manipulation may be surgical: designed to produce specific outputs in specific contexts while behaving correctly everywhere else.

By the time the effect surfaces in production, the model has been in use for weeks or months, and tracing the contamination back to its source requires exactly the kind of relational data provenance most organizations don’t have.

The question to ask: Can you produce a complete, verifiable record of what data your models were trained on – at a specific point in time?

2. Banche dati vettoriali compromesse

Vector databases are the memory layer of agentic systems. Before an agent acts, it queries a vector store to retrieve relevant context – past interactions, domain knowledge, reference data – that shapes what it does next.

Most security teams aren’t thinking about vector databases the way they think about other sensitive data stores. They should be.

A compromised vector database doesn’t just return wrong answers. It shapes the decisions that follow. Injected embeddings – malicious content inserted into the vector store – can redirect agent behavior in ways that appear completely legitimate from the outside.

An agent asked to approve a transaction retrieves context that subtly reframes the approval criteria. An agent managing customer communications pulls context that steers responses in an attacker’s preferred direction. The action looks correct. The reasoning looks sound. But the underlying context has been manipulated.

This attack vector is particularly hard to detect because it operates below the model layer. Standard model monitoring won’t catch it. The model is behaving exactly as trained – it’s the context it’s reasoning from that’s been corrupted.

The question to ask: Is your vector database treated as a sensitive, governed data asset – with access controls, integrity monitoring, and audit logging comparable to your most critical production databases?

3. Identità degli agenti non governati

In a multi-agent architecture, agents don’t just interact with data – they interact with each other. They spawn subagents, delegate tasks, request outputs, and synthesize results from agents they’ve never been explicitly connected to. To do this, they authenticate, present credentials, and establish trust.

Agent identity is the access control layer for the autonomous enterprise – and it’s a gap that identity security vendors and identity providers (IDPs) don’t close. Their governance frameworks are built for human identity.

Agent identities created within those same rules appear completely legitimate: They were provisioned correctly, they followed policy. The IDP isn’t failing – it simply has no framework for determining whether an agent is acting outside the context it was created for, has been quietly escalated, or is coordinating where it shouldn’t be.

The exposure is qualitatively different from traditional credential compromise. When a human user’s credentials are stolen, the attacker operates within that user’s permissions, at human speed.

When an agent’s identity is compromised, the attacker gains access to the autonomous decision-making layer – the ability to trigger workflows, approve actions, coordinate with other agents, and exfiltrate data at machine speed, at scale, through channels that appear entirely normal.

Identity-layer failures are also among the hardest to detect after the fact. Agent actions taken under a compromised identity don’t look anomalous – they look like legitimate agent behavior. And because they’re generated by a system rather than a human, the volume can be enormous before anyone notices.

Recovery compounds the problem. Most AI recovery playbooks focus on restoring data: training sets, model weights, pipeline configurations. Identity is rarely on the list. A system recovered with clean data but misaligned identity configurations isn’t actually recovered. It’s a clean system with a poisoned access layer.

The question to ask: Is agent identity managed with the same rigor as human identity – with lifecycle management, least-privilege access, and inclusion in recovery playbooks?

4. Decisioni a cascata basate su una situazione errata

The first three attack vectors are discrete. This one is systemic – and in many ways it can be the most difficult to contain.

Multi-agent architectures are designed for coordination. Agents share context, pass outputs to one another, and build on each other’s work. That coordination is what makes them powerful. It’s also what makes failures propagate.

An agent operating on corrupted memory doesn’t fail cleanly. It produces outputs – decisions, actions, data – that other agents consume. Those agents produce their own outputs. By the time the original corruption surfaces as something observable, bad state may have touched dozens of downstream processes, across multiple agents, with no clean rollback path.

This is what makes the context gap so significant. At any given moment, your AI system consists of a model version, a set of training data, an artifact store, a pipeline configuration, and a set of active agent interactions – all of which need to reflect the same operational state to constitute a trustworthy, recoverable system. When they don’t, you don’t just have an error. You have a system that is coherent in pieces and incoherent as a whole.

Point tools can each confirm their own slice. None can confirm the pieces belong together. That’s not a monitoring problem you can solve by adding another tool. It’s a structural gap – and the only way to close it is with a system that captures AI state relationally: what was running, against what data, with what configuration, at what moment.

The question to ask: If your AI infrastructure were compromised today, could you identify exactly what state every component was in before the incident – and prove it?

Cosa significa questo per la vostra strategia di sicurezza

Each of these four vectors requires a different defensive response. But they share a common implication: The governance and resilience frameworks designed for the previous era of AI don’t cover the failure modes of the agentic era.

Securing agentic AI requires extending your framework in three directions:

  • Più in profondità, nei livelli dei dati e dell’identità che si trovano al di sotto del modello.
  • Broader, to cover agent-to-agent interactions that existing monitoring doesn’t observe.
  • Dal punto di vista relazionale, per cogliere non solo lo stato dei singoli componenti, ma anche il modo in cui questi si integrano tra loro in qualsiasi momento.

That last requirement is the one most organizations haven’t yet confronted. And it’s the one that will determine whether, when something goes wrong, you have a recoverable system or a collection of accurate-looking reports describing something that no longer exists.

Read “L’angolo cieco dell’IA agentica: perché la resilienza dell’IA richiede un sistema di registrazione”per scoprire perché è necessario un SOR per garantire la coerenza e l’accuratezza dei tuoi dati di IA.

Domande frequenti

D: Perché i sistemi di IA agentica sono più rischiosi rispetto ai tradizionali strumenti di IA generativa?

A: I sistemi agentici non si limitano a rispondere ai prompt. Gestiscono lo stato, si coordinano con altri agenti e intraprendono azioni negli ambienti di produzione, il che amplia la superficie di attacco ben oltre la semplice manipolazione dei prompt.

D: Perché è così difficile individuare i dati di addestramento contaminati?

A: La manipolazione può essere altamente mirata, influenzando solo situazioni specifiche senza alterare i normali valori di riferimento. Ciò significa che un modello può sembrare funzionante fino a quando il comportamento dannoso non si manifesta nell’uso reale.

D: In che modo un database vettoriale può rappresentare un problema di sicurezza?

A: Un database vettoriale definisce il contesto su cui si basa un agente prima di agire. Se tale contesto viene alterato, l’agente potrebbe prendere decisioni che a prima vista sembrano ragionevoli, ma che in realtà sono influenzate da dati dannosi.

D: Perché l’identità di un agente è diversa dall’identità umana?

A: L’identità di un agente è legata alle azioni autonome, alla delega e all’esecuzione alla velocità di una macchina. La governance tradizionale dell’identità è concepita per le persone, quindi spesso non rileva se un agente stia agendo al di fuori del contesto previsto.

D: Perché la propagazione a cascata di stati anomali rappresenta un problema così grave nei sistemi multi-agente?

A: Quando un agente elabora un output corrotto, l’errore può propagarsi agli agenti e ai flussi di lavoro a valle. Il risultato non è solo una decisione errata, ma una catena di errori concatenati.

D: In che modo le organizzazioni possono migliorare la sicurezza dell’IA?

A: Estendere la governance fino ai livelli dei dati e delle identità, monitorare le interazioni tra agenti e tenere traccia dello stato dell’IA in modo relazionale, per consentire loro di ricostruire ciò che è accaduto durante un incidente.

Michael Thelander è direttore senior del marketing di prodotto presso Commvault.

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Punti di forza

  • I sistemi di IA agenziale sono sensibili allo stato e operano in modo continuo, rendendo insufficienti i modelli di ripristino tradizionali.
  • Il livello di memoria (database vettoriali e archiviazione del contesto) rappresenta una superficie di attacco critica ma poco monitorata.
  • I flussi di lavoro relativi al processo decisionale in tempo reale possono essere modificati senza attivare i tradizionali avvisi di sicurezza.
  • Le lacune nell’osservabilità delle interazioni tra agenti impediscono alla maggior parte delle organizzazioni di avere una visione completa dei rischi.
  • Una vera e propria ripristinazione richiede una registrazione unificata e sincronizzata nel tempo di tutti i livelli del sistema per ripristinare uno stato affidabile.

Most enterprises entering the agentic AI era are managing resilience with the wrong mental model – and the data backs it up: solo 1 azienda su 5 dispone di un modello maturo per la governance degli agenti IA autonomi. They’re thinking about AI the way they think about applications: discrete, stateless, recoverable by restoring clean data to a clean environment.

Agentic AI doesn’t work that way. These systems are stateful, continuously operating, and architecturally layered in ways that create failure modes most security and resilience frameworks weren’t designed to address. The gap isn’t in tooling. It’s in understanding what’s actually running – and what “recovery” has to mean for systems built this way.

There are four architectural layers that define the problem. Each one is distinct. Each one is underprotected. And together, they explain why an agentic AI system can appear recoverable while remaining fundamentally compromised.

Layer 1: Agent Memory – The Attack Surface You’re Not Watching

Traditional enterprise applications don’t remember anything between sessions. Agentic AI does. The memory layer – primarily vector databases storing embeddings, but also session state and retrieved context – is what gives agents continuity across interactions. It’s what allows an agent to pick up where it left off, to draw on prior context, to build a coherent picture of a complex workflow over time.

It is also one of the most consequential attack surfaces in the modern enterprise stack – and one of the least monitored.

The attack vector is subtle enough to evade most conventional security tooling. An adversary who can influence what gets written to a vector database can shape what the agent believes to be true. Injected or manipulated embeddings don’t need to look malicious – they need to look authoritative.

A compromised memory store can redirect agent behavior, exfiltrate data through agent actions, or cause an agent to make decisions that appear legitimate but serve an attacker’s objectives. None of this requires touching the model itself.

The detection problem is compounded by the volume and velocity of vector database writes in active agentic deployments. Anomaly detection tools built for structured data don’t translate well to embedding space. The signal is there – but most organizations aren’t equipped to read it.

What resilience requires here: continuous integrity monitoring of vector databases, not just backup. Version-controlled embeddings with a provable chain of custody. The ability to identify, at any point in time, exactly what the memory layer contained – and to restore to a verified clean state, not just a recent one.

Layer 2: Runtime Control – When the Workflow Is the Threat

Agentic AI doesn’t execute fixed scripts. It plans. At runtime, an agent receives a goal, determines the steps required to achieve it, selects the tools it needs, and executes – often spawning subagents to handle parallel workstreams. The workflow is dynamic, constructed in the moment, and frequently long-running.

This is what makes agentic AI genuinely useful. It’s also what makes it genuinely difficult to protect.

In a conventional automation environment, a compromised workflow is bounded. It does what it was configured to do, and it stops. A compromised agentic workflow is different: It adapts.

If an attacker can influence the planning layer – through a poisoned prompt, a manipulated tool response, or a corrupted planning model – the agent will pursue the attacker’s objective using whatever legitimate tools and access it has. It will look like normal operation. The logs, to the extent they exist, will show authorized tool calls.

Consider a procurement agent tasked with validating vendor invoices against contract terms. Under normal operation, it checks invoice amounts, cross-references approval thresholds, and flags exceptions for human review.

An attacker who can influence the planning layer – through a manipulated tool response from the contract database – doesn’t need to touch the approval logic directly. They simply give the agent a contract record with altered thresholds.

The agent plans correctly against corrupted inputs. Every tool call it makes is legitimate. Every decision it reaches is wrong. By the time the anomaly surfaces in a finance reconciliation, the workflow has processed weeks of invoices and the audit trail shows nothing but authorized actions.

The window between compromise and detection in these scenarios is not measured in seconds. Agentic workflows operate continuously. By the time anomalous outcomes surface, the workflow may have touched dozens of systems, made hundreds of decisions, and left changes across production environments that are difficult to enumerate and harder to reverse.

What resilience requires here: runtime monitoring that watches what agents are deciding, not just what they’re doing. Intervention mechanisms that can halt a running workflow cleanly without cascading failures. Recovery playbooks built for long-running agentic processes – not just for discrete transactions.

Layer 3: Agentic Observability – The Logging Gap at Machine Speed

Enterprise logging infrastructure was built for human-scale operations. It captures what systems do, at a granularity and latency designed for human review. Agentic AI operates at a different speed entirely.

In an active multi-agent deployment, agents are spawning subagents, passing context between one another, making tool calls, and synthesizing outputs – continuously, in parallel, faster than conventional logging pipelines were designed to capture.

The interactions that matter most for security – agent-to-agent communications, context handoffs, tool invocations that cross trust boundaries – are exactly the interactions that existing monitoring frameworks leave most underobserved.

Today, solo il 17% delle aziende continuously monitor agent-to-agent interactions. The other 83% are governing agentic AI based on a partial picture – one that captures what individual agents do in isolation but misses the interaction layer where the most consequential security events occur.

This isn’t a gap that more logging volume solves. The problem isn’t the quantity of data being captured – it’s that the data structures and latency requirements of agentic interactions don’t fit well into observability frameworks designed for slower, more structured systems. Closing this gap requires purpose-built agentic observability tooling, or significant adaptation of existing infrastructure.

What resilience requires here: end-to-end visibility into agent-to-agent interactions, not just individual agent outputs. Logging architectures that can operate at agentic speed without dropping events. The ability to reconstruct, after the fact, the full sequence of agent decisions and interactions for any given workflow.

Layer 4: Multi-Agent Coordination – Where Emergent Failures Hide

The most architecturally novel risk in agentic AI doesn’t come from any single compromised agent. It comes from how agents depend on one another – and how failures propagate across those dependencies before anyone realizes something is wrong.

In a multi-agent architecture, agents share context. An orchestrator agent passes a task brief to a subagent; the subagent returns a result that the orchestrator incorporates into its next decision.

If the subagent’s output is corrupted – through a compromised memory layer, a manipulated tool response, or a poisoned planning model – the orchestrator has no native way to detect it. It treats the output as authoritative. It incorporates it. It acts on it. And it passes its own now-compromised output downstream.

This is the emergent failure mode: a corruption that originates in one layer, propagates through agent interactions, and surfaces as an anomalous outcome in a system several steps removed from the original compromise. By the time it’s visible, the causal chain is long and the blast radius is significant.

Consider a threat intelligence pipeline where a data-gathering agent ingests feeds from external sources, a classification agent categorizes and scores them, and an orchestrator incorporates the scored intelligence into security posture recommendations pushed to downstream teams.

If the data-gathering agent’s memory layer is compromised – subtly, through injected embeddings that cause it to weight certain threat actors as low-risk – the classification agent receives inputs it has no reason to question. It classifies accurately against what it’s given.

The orchestrator incorporates the results confidently. Security teams downstream deprioritize the relevant threat category based on what looks like a coherent, multi-source consensus. The failure originated in Layer 1. It expressed itself in Layer 4. Nothing in between flagged an anomaly because nothing in between had visibility across the full chain.

The governance frameworks most enterprises apply to AI were designed for model outputs – what the AI says. Multi-agent coordination failures are not model output failures. They are systems failures, arising from the interaction layer between models, and they require a different kind of governance: one that monitors and controls not just individual agent behavior but the trust relationships between agents, the integrity of context as it passes between them, and the access rights that govern what any agent can request of any other.

What resilience requires here: agent identity management that treats inter-agent trust as a first-class security concern. Integrity verification for context as it moves across agent boundaries. Governance policies that cover autonomous agent behavior – not just the outputs of individual models.

Il problema relazionale che accomuna tutti e quattro

These four layers are distinct in their failure modes, but they share a common vulnerability: none of them has a shared record of how they relate to each other at a specific point in time.

The model registry knows what version is running. The vector database knows what’s in memory. The orchestration layer knows what workflow is active. The identity system knows what agents have what access. Each can confirm its own slice of the picture. None can confirm whether those slices belong together – whether they reflect the same operational state, the same moment, the same trustworthy configuration.

That’s the context gap. And it’s why recovery from an agentic AI compromise isn’t a data restoration problem. It’s a coherence problem – one that requires a unified record of the relationships between layers, not just the components themselves.

Close this gap before an incident, or spend an incident trying to close it.

The architecture challenges covered here are only part of what security and resilience leaders need to understand about agentic AI risk. “L’angolo cieco dell’IA agentica: perché la resilienza dell’IA richiede un sistema di registrazione” goes further, examining where most enterprises actually stand on AI resilience readiness, what the governance gaps look like in practice, and what it takes to make “our AI is trustworthy” a provable claim, not just an assertion.

Domande frequenti

Q: Why doesn’t traditional disaster recovery work for agentic AI?

A: Il ripristino tradizionale presuppone che i sistemi siano privi di stato e possano essere ripristinati a partire da backup integri. I sistemi di IA basati su agenti conservano la memoria, si evolvono nel tempo e dipendono da interazioni a più livelli, rendendo insufficiente un semplice ripristino per riconquistare la fiducia.

D: Cosa rende vulnerabile il livello di memoria nell’IA agentica?

A: The memory layer stores embeddings and contextual data that influence agent decisions. If compromised, attackers can subtly manipulate what the agent “believes,” leading to incorrect but seemingly legitimate actions.

D: In che modo gli hacker possono sfruttare i flussi di lavoro in fase di esecuzione nell’IA basata su agenti?

A: Gli autori degli attacchi possono influenzare i dati di input, i prompt o le risposte degli strumenti, inducendo gli agenti a eseguire azioni dannose tramite processi legittimi. Queste azioni spesso appaiono normali nei log, rendendo difficile il loro rilevamento.

D: Perché l’osservabilità rappresenta una sfida nei sistemi multi-agente?

A: I sistemi basati su agenti operano alla velocità della macchina, con interazioni continue tra gli agenti. I sistemi di registrazione tradizionali non sono progettati per acquisire o elaborare un livello di attività così dinamico e ad alta frequenza.

D: Cosa si intende per “guasti emergenti” negli ambienti multi-agente?

A: I guasti emergenti si verificano quando una piccola vulnerabilità in un agente o in un livello si propaga tra agenti interconnessi, causando problemi su larga scala di cui è difficile risalire alla fonte originaria.

D: Come si presenta un recupero efficace per un’IA agentica?

A: Effective recovery requires more than restoring data – it demands a coherent snapshot of all system layers, including memory, workflows, identities, and interactions, aligned to a verified trustworthy state.

Tim Zonca è vicepresidente del reparto Gestione del portafoglio presso Commvault.

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Scaling a data-driven company is hard. Scaling one while meeting GDPR requirements, managing thousands of customers, enabling analytics teams, and standing up new infrastructure in under two weeks? That’s a different level of complexity.
In a recent episode of STRIVE, I sat down with Asif Dromi of monday.com and Ben Herzberg of Commvault to unpack what it really takes to operationalize data security at scale – not in theory, but in practice. This isn’t a high-level conversation about best practices. It’s a real-world look at how security, compliance, automation, and infrastructure decisions intersect when the clock is ticking.
Watch the episodio.
If you’re a CISO, data leader, architect, or compliance owner, this episode gives you something more valuable than theory. It shows how:

  • . Se sei un CISO, un responsabile dei dati, un architetto o un responsabile della conformità, questa puntata ti offre qualcosa di più prezioso della semplice teoria. Ti mostra come:
  • Un’azienda in rapida crescita ha gestito le sfide poste dal GDPR senza frenare l’innovazione.
  • L’approccio “Infrastructure as Code” può semplificare gli audit.
  • Security and business agility don’t have to compete.

It’s rare to hear directly from operators who’ve done this under real constraints. That’s what makes this STRIVE conversation different.

È raro poter ascoltare direttamente gli operatori che hanno affrontato questa sfida in condizioni di reale difficoltà. È proprio questo che rende speciale questa conversazione nell’ambito di STRIVE.

  • Compliance and growth don’t have to compete. Monday.com demonstrates how GDPR requirements and rapid expansion can coexist when security is built into architecture from the start.
  • Manual permissions don’t scale. Automation does. Infrastructure as code and API-driven access controls can turn governance from a bottleneck into a force multiplier.
  • L’accesso basato sui ruoli deve evolversi di pari passo con l’utilizzo dei dati. Man mano che un numero crescente di team fa affidamento sull’analisi dei dati, la visibilità e i controlli granulari assumono un’importanza fondamentale per aiutare a prevenire la proliferazione incontrollata delle autorizzazioni.
  • Operationalized security means visibility. It’s not just about setting policies – it’s about monitoring, auditing, and adapting controls dynamically as environments change.
  • La velocità è possibile quando l’architettura è progettata in modo mirato. Un data warehouse conforme alle normative europee è stato realizzato in meno di due settimane perché la governance, l’automazione e gli strumenti erano stati progettati per essere scalabili.
  • La maturità in materia di sicurezza favorisce l’innovazione. Quando le autorizzazioni, l’infrastruttura e la conformità sono programmabili, le organizzazioni possono agire con maggiore rapidità.

Quando le autorizzazioni, l’infrastruttura e la conformità sono programmabili, le organizzazioni possono agire con maggiore rapidità.

For monday.com, the challenge wasn’t just storing European data in Europe. It was:

  • Per monday.com, la sfida non consisteva semplicemente nell’archiviare i dati europei in Europa. Si trattava piuttosto di:
  • Garantire la conformità al GDPR e la residenza dei dati a livello regionale.
  • Garantire che i dipendenti avessero accesso solo ai dati pertinenti.
  • Garantire la visibilità e la verificabilità.
  • A supporto di analisti e sviluppatori che necessitavano di un accesso rapido.

As Asif explains in the episode, becoming a data-driven organization means internal access expands rapidly. The more teams rely on analytics, the more complex permissions become.
And that’s where many organizations hit a wall. Security becomes manual, permissions become fragile, and compliance becomes reactive. That’s not operationalized security. That’s a house of cards.

Designing Security into the Architecture from Day One 

Uno degli aspetti più interessanti dell’episodio è il modo in cui monday.com ha affrontato il problema dal punto di vista architettonico. Anziché adeguare il sistema a posteriori per renderlo conforme, ha realizzato:

  • Un data warehouse europeo dedicato.
  • Controlli di accesso chiari basati sui ruoli.
  • Modelli di autorizzazione dettagliati.
  • Livelli di governance automatizzati.

Ben descrive ciò che accade in molte grandi organizzazioni: con il passare del tempo, le autorizzazioni si accumulano a strati, spesso senza una visibilità centrale. Alla fine, nessuno è più sicuro di chi possa accedere a cosa. Rendere operativa la sicurezza significa evitare questa deriva. Significa costruire sistemi in cui la governance si adatta automaticamente man mano che l’utilizzo cresce.

L’automazione è un moltiplicatore di forza

If there’s one theme that runs through this episode, it’s automation. Instead of treating permissions as tickets and manual updates, monday.com wrapped their infrastructure in code. Databases, roles, and access policies could be created and modified programmatically.
The result? A compliant, scalable environment stood up in less than two weeks. That’s not luck. That’s architecture. And it’s a powerful reminder that security doesn’t slow you down when it’s built correctly. It enables speed.

Cosa significa davvero rendere operativa la sicurezza dei dati

“Operationalizing” gets used a lot. In this episode, it’s defined as:

  • Visibilità costante sui dati sensibili.
  • Gestione centralizzata e automatizzata delle autorizzazioni.
  • Monitoraggio degli accessi.
  • Integrazione con gli strumenti di collaborazione.
  • Politiche che si adattano man mano che il numero di utenti e il volume dei dati aumentano.

Static controls don’t scale. Manual workflows don’t scale. Security must become dynamic – part of the operating fabric of the organization. And that shift is where many enterprises struggle today.

Guarda l’episodio completo di STRIVE

In the discussion, you’ll hear more about:

  • Come monday.com ha strutturato il proprio data warehouse europeo.
  • Le lezioni più importanti apprese durante l’implementazione rapida.
  • Perché l’automazione era imprescindibile.
  • Ciò che le aziende spesso sottovalutano riguardo alla proliferazione delle autorizzazioni.
  • Come affrontare la questione dell’attuazione della governance prima che le iniziative relative all’intelligenza artificiale prendano piede.

Guardalo subito.

FAQs 

D: In che modo i team di piccole dimensioni possono implementare una sicurezza dei dati scalabile?

A: Inizia con un modello di autorizzazioni ben definito e strumenti di “infrastruttura come codice”. Automatizza fin da subito la gestione delle autorizzazioni per evitare colli di bottiglia dovuti alle operazioni manuali man mano che l’azienda cresce.

D: Che ruolo svolge l’automazione nella conformità?

A: L’automazione contribuisce a garantire la coerenza, a ridurre gli errori e a semplificare le verifiche. Utilizzando API e script, è possibile monitorare e modificare le autorizzazioni in modo dinamico.

D: Quanto tempo occorre in genere per creare un ambiente dati conforme e scalabile?

R: Con una pianificazione adeguata e gli strumenti giusti, aziende come monday.com ci sono riuscite in meno di due settimane. La rapidità dipende dalla portata del progetto e dall’infrastruttura esistente.

D: Quali sono le migliori pratiche per garantire la sicurezza dei dati a livello operativo?

A: Implementare controlli di accesso basati sui ruoli, automatizzare la gestione delle autorizzazioni, monitorare regolarmente i registri di accesso e integrare gli strumenti di sicurezza con le piattaforme di collaborazione per garantire un controllo in tempo reale.

Chris Mierzwa è direttore senior del reparto Portfolio Marketing presso Commvault.

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Punti di forza

  • I quadri normativi in materia di conformità codificano gli insegnamenti tratti dai fallimenti verificatisi nella realtà e aiutano le organizzazioni a rafforzare la resilienza, la governance e la stabilità operativa.
  • Le organizzazioni che considerano la conformità come un’iniziativa volta a rafforzare la fiducia possono contribuire a consolidare la fiducia dei clienti, i rapporti con i partner e la credibilità del marchio.
  • L’allineamento normativo e solidi controlli dei rischi possono contribuire a migliorare i risultati nel settore assicurativo, dimostrando un approccio alla sicurezza maturo e resiliente.
  • Mappare i requisiti di conformità a risultati aziendali misurabili consente alle organizzazioni di collegare direttamente gli investimenti nella resilienza alla protezione dei ricavi e alla continuità operativa.
  • Le capacità di resilienza informatica, quali i backup immutabili, il ripristino rapido e i quadri di governance, aiutano le organizzazioni a trasformare la conformità in un vantaggio competitivo.

In boardrooms across Europe and beyond, compliance has become a loaded word. It conjures images of endless documentation, mounting regulatory pressure, and the looming threat of fines.
GDPR. NIS2. DORA. The acronyms keep coming, and for many organizations, it can feel like they are choking on regulation.
But what if we’ve been looking at compliance the wrong way? What if compliance isn’t just about avoiding penalties – but about building a better, stronger, more resilient business?

L’analogia con le assicurazioni: regole che esistono per un motivo

Tqui’s a useful parallel between compliance and insurance.
When you insure your car, the insurer sets certain conditions. Your brakes must work. Your tires shouldn’t be bald. An alarm system might be required. You can argue about the inconvenience, or the cost – but fundamentally, those rules exist because they help reduce risk. They help make accidents less likely. They help protect both you and others.
And qui’s the key point: Those requirements are usually a good idea, whether you buy the insurance or not.
Regulation works in much the same way. Governments and regulators don’t create frameworks because they enjoy it. Regulations are responses to real-world failures – data breaches, operational disruptions, systemic risk. They codify lessons learned the hard way.
You may object to the burden. You may find it frustrating. But when you look closely at what these frameworks require, it’s hard to argue that the core principles are unsound.

  • Proteggere i dati dei clienti.
  • Garantire la resilienza operativa.
  • Conosci i rischi della tua catena di approvvigionamento.
  • Essere in grado di riprendersi dagli incidenti informatici.
  • Dimostrare capacità di gestione e responsabilità.

Nessuna di queste è una cattiva idea.

Da come evitare le multe a come instaurare un clima di fiducia

Too often, compliance is framed defensively: “Do this so you don’t get fined.” “Do this so you don’t go to jail.”

That’s a low bar. And it’s a missed opportunity. When we shift the perspective, compliance becomes something much more powerful. It becomes a driver of trust.
Take GDPR as an example. At its heart, it’s about protecting personal data. If your organization implements strong data protection practices – not just to tick a box, but because your systems genuinely safeguard customer information – that builds trust. Customers are more confident doing business with you. Partners are more willing to integrate with you. Regulators view you as lower risk.
Trust is not a regulatory outcome. It’s a commercial advantage.
The same applies to the Digital Operational Resilience Act. It’s not just about reporting incidents; it’s about being able to withstand and recover from disruption. In a world wqui cyberattacks are inevitable, resilience is not optional. It’s foundational to continuity, reputation, and long-term value.
When compliance drives resilience, resilience drives business stability – and stability drives growth.

Regolamentazione e assicurazioni: un circolo virtuoso

Tqui’s also a natural alignment between regulation and insurance markets. When regulators mandate certain standards, insurers quickly follow. Organizations that demonstrate compliance and strong risk controls are more attractive to underwriters. They may benefit from better terms, broader coverage, or more favorable premiums.
This creates a reinforcing cycle:

  • Il regolamento stabilisce gli standard minimi.
  • Le organizzazioni rafforzano i propri controlli.
  • Le compagnie assicurative premiano chi adotta un approccio più prudente nei confronti del rischio.
  • I mercati diventano più stabili e resilienti.

In questo contesto, la conformità diventa un segnale per il mercato: prendiamo sul serio il rischio.

L’anello mancante: collegare la conformità ai risultati aziendali

One of the most important opportunities for organizations – particularly technology providers – is to make the “line of sight” between compliance and business value explicit.
For example:

  • Se un prodotto crea backup immutabili, ciò contribuisce a soddisfare i requisiti normativi in materia di integrità dei dati.
  • Se ciò consente un rapido ripristino a seguito di incidenti informatici, contribuisce al rispetto dei requisiti in materia di resilienza operativa.
  • Se garantisce una tracciabilità chiara delle operazioni e una rendicontazione adeguata, ciò contribuisce a soddisfare i requisiti di governance e supervisione.

But it shouldn’t stop tqui. The next step is to articulate the business benefit:

  • Immutable backups help reduce the impact of ransomware – and protect revenue.
  • Faster recovery helps minimize downtime – and preserves customer confidence.
  • Strong governance helps reduce regulatory scrutiny – and enhances brand credibility.

This mapping is critical. Compliance is not the end goal; it’s the mechanism that enables the outcomes that businesses care about: continuity, reputation, customer trust, and competitive differentiation.

La conformità come innovazione, non come obbligo

Tqui’s a tendency to treat compliance as a “get-it-done” exercise. A cost center. A necessary evil.
But if we look at history, many best practices that are now considered fundamental to modern IT and security originated in regulatory or insurance requirements. Over time, they became embedded in how well-run organizations operate.
Encryption. Access controls. Incident response planning. Business continuity testing. Third-party risk management.
At one time, these may have been viewed as regulatory burdens. Today, they are table stakes for any serious enterprise.
The organizations that treat compliance as an innovation catalyst – rather than a checkbox exercise – are often the ones that pull ahead. They embed resilience into their architecture. They design with governance in mind. They turn regulatory requirements into product capabilities and customer value propositions.

Resilienza informatica: dove la conformità e la strategia si incontrano

This is wqui cyber resilience becomes central.
Modern regulations increasingly recognize a simple truth: Prevention is not enough. Incidents will happen. The differentiator is how well an organization can respond and recover.
Cyber resilience – the ability to withstand, recover from, and adapt to cyber disruption – is no longer just a security concern. It’s a strategic imperative. It supports regulatory compliance, yes. But more importantly, it underpins operational continuity and business confidence.
When organizations invest in resilient architectures, immutable data, rapid recovery capabilities, and robust governance frameworks, they are not merely satisfying regulators. They are building durable enterprises.

Una prospettiva diversa sulla conformità

Perhaps it’s time to change the narrative.
Instead of asking, “What’s the minimum we need to do to comply?” we should be asking:

  • In che modo questo regolamento ci rende più forti?
  • Quale buona pratica viene qui codificata?
  • Come possiamo sfruttare questo aspetto per rafforzare la fiducia dei clienti e dei partner?
  • In che modo ciò determina un vantaggio competitivo?

Compliance done well is not about fear. It’s about foresight.
It reflects lessons learned across industries. It embeds best practice into everyday operations. And when connected clearly to product capabilities and business outcomes, it becomes a powerful commercial story.
Yes, regulation can feel burdensome. Yes, the acronyms keep coming. But underneath the paperwork lies something far more valuable: a framework for running a better business.
Compliance isn’t just about avoiding penalties. It’s about enabling resilience. And resilience, ultimately, is what drives sustainable success. Learn more about how Commvault enables data protection to help your organization meet compliance requirements qui.

Domande frequenti

D: Perché le organizzazioni dovrebbero considerare la conformità come qualcosa di più di un semplice obbligo normativo?

A: I quadri normativi in materia di conformità riflettono spesso le migliori pratiche sviluppate in risposta a incidenti informatici reali, malfunzionamenti operativi e sfide di governance. Le organizzazioni che adottano un approccio strategico alla conformità possono contribuire a rafforzare la resilienza, migliorare la fiducia e creare valore aziendale a lungo termine.

D: In che modo la conformità contribuisce a rafforzare la fiducia dei clienti?

A: Adottare solide pratiche di conformità dimostra che un’organizzazione prende sul serio la protezione dei dati, la governance e la continuità operativa. Ciò può contribuire ad accrescere la fiducia dei clienti, a rafforzare i rapporti con i partner e a posizionare l’organizzazione come un’azienda a basso rischio.

D: Qual è il legame tra conformità e cyber resilience?

A: Modern regulations increasingly focus on an organization’s ability to recover from disruptions rather than solely preventing them. Investments in resilient infrastructure, immutable backups, and rapid recovery capabilities can help organizations maintain continuity during cyber incidents.

D: In che modo la conformità può influire positivamente sul settore assicurativo e sulla gestione dei rischi?

R: Le organizzazioni dotate di programmi di conformità consolidati e di solidi controlli di sicurezza sono spesso viste con maggiore favore dagli assicuratori. Ciò può tradursi in migliori opzioni di copertura, condizioni contrattuali più vantaggiose e, potenzialmente, premi più bassi.

D: Perché è importante collegare le iniziative di conformità ai risultati aziendali?

A: Le iniziative di conformità risultano più efficaci quando le organizzazioni dimostrano chiaramente in che modo i controlli contribuiscano al raggiungimento di obiettivi più ampi, quali la tutela dei ricavi, la riduzione dei tempi di inattività e il mantenimento della fiducia dei clienti. Ciò aiuta la dirigenza a considerare la conformità come un investimento strategico piuttosto che come un centro di costo.

Domanda 6: In che modo le organizzazioni possono trasformare la conformità in un vantaggio competitivo?

A: Le aziende che integrano resilienza, governance e sicurezza nei propri prodotti e nelle proprie operazioni possono distinguersi sul mercato. Allineandosi in modo proattivo alle aspettative normative, le organizzazioni possono rafforzare la propria reputazione e infondere maggiore fiducia nei clienti e negli stakeholder.

Darren Thomson è il Field CTO di Commvault.

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Punti di forza

  • La sovranità operativa verte su chi può accedere ai sistemi e sotto quali giurisdizioni questi operano.
  • L’accesso dei fornitori, i flussi di telemetria e i canali di assistenza possono creare lacune nascoste in materia di sovranità.
  • La sovranità operativa è più difficile da certificare perché richiede visibilità e controlli continui.
  • Le organizzazioni devono essere in grado di dimostrare e documentare ogni percorso di accesso agli ambienti sovrani.

Ask most organizations where their sovereignty program is strongest, and the answer is usually some version of the same two things: data locality and encryption. They know where their primary data lives. They’ve implemented bring-your-own-key or hold-your-own-key arrangements. They can point to certifications.

Ask them who accessed their sovereign environment in the last ninety days, from which countries, and under which legal jurisdictions – and the confidence tends to evaporate.

Operational sovereignty is the hardest pillar to audit, the most likely to be underestimated, and the most common place where a sovereignty posture that looks solid on paper breaks down in practice. The Rapporto sulla Readiness per la sovranità digitale names it as one of the four pillars – this post goes further.

The question most organizations can’t answer: ‘Who accessed your sovereign environment in the last 90 days, from which countries, and under which legal jurisdictions?’

Cosa significa realmente “sovranità operativa”

Operational sovereignty is not about where data lives. It’s about who runs the environment – and who can reach it. It covers three things that most sovereignty programs treat as implementation details rather than first-class concerns:

  • Personnel access and jurisdiction. Every person who can access your sovereign environment – for support, maintenance, monitoring, or incident response – operates under a defined legal jurisdiction. If a support engineer in a country subject to a foreign data access law can reach your systems, the sovereignty of your infrastructure is only as strong as that engineer’s legal exposure.

Most organizations, when they audit this for the first time, find at least one support pathway that crosses a jurisdiction boundary they hadn’t mapped.

  • Third-party and vendor access. Your sovereignty boundary extends to every vendor, managed service provider, and software platform with access to your sovereign environment. ITSM platforms, monitoring tools, SIEM systems – if these sit outside your sovereignty boundary but have access to data or metadata within it, you have a gap that data locality controls cannot close.
  • Telemetry, billing, and control-plane traffic. Data sovereignty programs focus on primary data. Operational sovereignty requires mapping where everything else goes: the telemetry your infrastructure generates, the metadata your monitoring systems collect, the billing data your provider processes. These flows can cross jurisdiction boundaries even when primary data doesn’t – and they are rarely mapped.

Why This Pillar Is Harder To Certify – and Why That Matters

Data locality is relatively straightforward to document. You can point to a storage region, a data residency agreement, a third-party audit. Operational sovereignty doesn’t have the same paper trail. There is no certification that guarantees the jurisdictional status of every support engineer who might access your environment.

This is precisely what makes it both the hardest pillar to audit and the most important to get right. It also connects directly to the minimum viable sovereignty challenge: applying the right operational controls to the right workloads requires knowing what those controls are – and operational sovereignty is where that knowledge is most commonly absent.

La dimensione della catena di approvvigionamento

Il regolamento NIS2, che estende gli obblighi in materia di sicurezza informatica ai settori dell’energia, dei trasporti, della sanità e delle infrastrutture digitali, impone ora alle organizzazioni di valutare le pratiche di sicurezza informatica dei propri fornitori di tecnologia. Per i programmi di sovranità, ciò ha un’implicazione diretta: l’approccio dei fornitori in materia di sovranità non è più un semplice elemento di cortesia negli appalti, ma un requisito verificabile.

Ciò significa porre nuove domande a ogni fornitore all’interno del proprio perimetro di sovranità: Dove si trova il vostro personale di supporto? Sotto quale giurisdizione legale opera? Cosa succede all’accesso di cui dispone al mio ambiente se la vostra azienda venisse acquisita da un’entità non UE?

Come si presenta una buona soluzione

Un ambiente operativamente sovrano presenta quattro caratteristiche che possono essere dimostrate, non solo documentate:

  • Every access pathway into the sovereign environment is mapped – not just primary access, but vendor access, support access, and monitoring system access.
  • Lo stato giuridico di ogni persona o sistema che dispone di tale accesso viene documentato e sottoposto a verifica a intervalli prestabiliti.
  • I flussi di traffico relativi alla telemetria, ai metadati e al piano di controllo vengono inventariati e, a seconda dei casi, sono contenuti entro i confini della sovranità oppure vengono esplicitamente valutati e accettati come fuori dall’ambito di applicazione.
  • The organization can answer the ninety-day access question – precisely, with evidence.

One more thing: Operational sovereignty doesn’t end at access control. If recovery requires personnel who operate outside your sovereignty boundary, the posture fails at the moment of an incident. That’s the subject of the fourth post in this series. IlRapporto sulla Readiness per la sovranità digitaledigitale include una domanda di valutazione diretta sulla sovranità operativa.

Domande frequenti

D: Che cos’è la sovranità operativa?

A: La sovranità operativa riguarda chi gestisce e chi ha accesso a un ambiente, compreso il personale, i fornitori e i sistemi di supporto. Va oltre il luogo in cui sono archiviati i dati.

D: Perché la sovranità operativa viene spesso trascurata?

A: Molte organizzazioni si concentrano principalmente sulla localizzazione e sulla crittografia dei dati. Spesso, invece, i percorsi di accesso, il personale di supporto e i flussi di telemetria non vengono sottoposti a un controllo completo.

D: In che modo i fornitori influenzano la posizione in materia di sovranità?

A: I fornitori e i fornitori di servizi gestiti potrebbero avere accesso a sistemi sensibili o a metadati. Le loro giurisdizioni e le loro prassi operative possono influire sulla conformità complessiva in materia di sovranità.

D: Perché la telemetria e i metadati sono importanti?

A: Anche se i dati primari rimangono a livello locale, i dati telemetrici e i metadati possono attraversare i confini giurisdizionali. Se non gestiti, questi flussi possono comportare rischi in termini di conformità.

D: Cosa comprende un modello di forte sovranità operativa?

A: Comprende percorsi di accesso mappati, controlli giurisdizionali documentati, accesso dei fornitori sottoposto a verifica e visibilità su tutti i flussi di telemetria e metadati.

Alex Zinin è vicepresidente e direttore generale della divisione Managed Service Providers presso Commvault.

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Punti di forza

  • Le architetture sovrane spesso danno priorità agli audit e ai controlli di accesso rispetto alla prontezza al ripristino.
  • Il personale addetto al ripristino, i sistemi di backup e i modelli di custodia delle chiavi possono creare lacune nella sovranità durante gli incidenti.
  • È fondamentale garantire controlli coerenti sia nell’ambiente primario che in quello di ripristino.
  • Una resilienza a prova di sovranità richiede procedure di ripristino collaudate in condizioni realistiche.

Picture the moment. The attack has already happened. The incident response team is assembling. Someone must decide which systems come back first, in what order, using the correct recovery points.

And then someone realizes: The personnel with recovery system access are based in a different country. Worse, the recovery environment itself (hosted in a cloud region, a partner datacenter, or a secondary site) was never subject to the same sovereignty controls as the primary data.

The practice wasn’t subject to the same sovereignty controls as the primary data. The regulator is asking for status. The clock is running.

This is the scenario most sovereign architectures were not designed for – and the one the Rapporto sulla Readiness per la sovranità digitale calls out directly: most sovereign applications are designed for the audit, not the incident.

Most sovereign applications are designed for the audit, not the incident. The difference becomes visible at the worst possible moment.

Il punto cieco della ripresa nell’architettura sovrana

Sovereignty programs are built around access control – who can reach the data, under what authority, through what pathway. That architecture is necessary. It is not sufficient. And it connects directly to the operational sovereignty gaps esaminate nel terzo articolo di questa serie: If the people who run your environment operate outside your sovereignty boundary, that problem doesn’t disappear during an incident. It becomes the problem.

What access control leaves unanswered is the harder question: What happens after an incident, when recovery is not just a technical operation but a legally constrained one?

A ransomware attack on a regulated European organization doesn’t simply create a recovery problem. It creates a recovery problem that must be solved within a jurisdiction, using personnel with appropriate authorizations, against recovery points that can be demonstrated to be clean and uncompromised.

The sovereign architecture designed to protect the data can make recovery harder if resilience wasn’t built into the original design.

Le modalità specifiche di guasto

The ways sovereign recovery architectures fail are predictable – and common:

  • Personale addetto al Recovery al di fuori dei confini della sovranità. Gli ingegneri che conoscono i sistemi di Recovery potrebbero operare in una giurisdizione diversa. In situazioni di pressione, ricorrere a loro rappresenta la soluzione più semplice. Si tratta inoltre di una violazione della sovranità proprio nel momento in cui sarebbe meno opportuno che ciò accadesse.
  • Backup infrastructure without matching controls. Primary sovereign environments are carefully controlled. Backup infrastructure – particularly older or secondary environments – is frequently not subject to the same sovereignty requirements. If recovery points are stored or processed outside the boundary, compliant recovery is not available from compliant infrastructure.
  • Key custody under crisis conditions. Hold-your-own-key arrangements are designed for normal operations. Under crisis conditions – with primary systems compromised and time pressure acute – the key custody model that works in a routine maintenance window may become an obstacle to recovery. If this hasn’t been tested, it’s an assumption, not a control.
  • Cross-environment governance gaps. Organizations operating across multiple sovereign tiers – which is most of them – often have strong controls in primary environments and weaker controls in secondary environments that are also part of the recovery path. Consistency across the full estate is what auditors will look for. Gaps in secondary environments become visible exactly when consistency matters most.

Perché i controlli sulla sovranità possono complicare la ripresa

The same controls that make a sovereign environment defensible to an auditor can make it harder to recover from. Data movement restrictions that prevent unauthorized exfiltration also constrain recovery orchestration. Key custody arrangements that ensure no provider can access your data without authorization also add friction when you need to restore quickly.

None of this means these controls are wrong. It means they have to be designed with recovery in mind from the start – not added to an architecture where recovery was an afterthought. This is the core of the minimum viable sovereignty principle: Calibrating controls to actual requirements includes recovery requirements, not just access control requirements.

Cosa richiede una resilienza orientata alla sovranità

  • Clean recovery validation. Proving that recovery points are free from compromise before restoring to production – not just recent, but uncompromised. In a ransomware scenario, a recent backup may itself be compromised. The ability to identify and restore from a known-clean recovery point, validated before it’s needed, is a sovereignty requirement, not just a disaster recovery requirement.
  • Cross-environment governance. Consistent sovereignty controls and audit evidence across the full estate – not just the primary sovereign deployment. Every environment in the recovery path must meet the same requirements as the primary environment.
  • Tested under realistic conditions. Regular exercises that validate recovery under the conditions that will actually exist during an incident: the legal constraints that apply, the personnel who are available, the recovery points that are clean. An annual disaster recovery test that doesn’t account for sovereignty constraints is not a sovereignty-ready exercise.

La domanda da aggiungere alla tua analisi sulla sovranità

There is a direct way to assess whether your recovery architecture meets the same sovereignty requirements as your primary data environment: Ask it as a question and require an honest answer.

Can you recover your sovereign data, cleanly, within defined tolerances, using personnel operating within your sovereignty boundary, right now – under real conditions, not a controlled exercise?

For most organizations, the honest answer reveals a gap. The organizations that find it now – before the incident – will be best prepared with evidence when the regulator asks for it. The ones that don’t will be building it under pressure, in front of the people they least want to disappoint.

The Rapporto sulla Readiness per la sovranità digitaleinclude una domanda relativa alla valutazione dell’architettura di ripristino diretto.

Domande frequenti

D: Perché la resilienza è importante per la sovranità digitale?

A: La sovranità è incompleta se le organizzazioni non sono in grado di recuperare i dati all’interno degli stessi confini giuridici e operativi utilizzati per proteggerli.

D: Quali sono i più comuni casi di fallimento nella Recovery dei crediti sovrani?

A: Tra i guasti più comuni figurano l’intervento del personale addetto al ripristino al di fuori dei confini della sovranità, infrastrutture di backup prive di controlli adeguati e una governance non uniforme tra i vari ambienti.

D: In che modo la custodia delle chiavi può complicare la Recovery?

A: I modelli basati sulla gestione autonoma delle chiavi rafforzano la sicurezza durante il normale funzionamento, ma possono rallentare le operazioni di ripristino in caso di incidenti se non vengono testati adeguatamente.

D: Che cos’è la convalida del recupero pulito?

A: La convalida del ripristino pulito conferma che i punti di ripristino non siano stati compromessi prima del ripristino dei sistemi. Ciò è particolarmente importante in caso di attacchi ransomware.

D: In che modo le organizzazioni dovrebbero verificare la propria resilienza in vista della sovranità?

A: They should conduct realistic exercises that account for legal constraints, operational availability, and validated recovery points – not just standard disaster recovery testing.

Alex Zinin è vicepresidente e direttore generale della divisione Managed Service Providers presso Commvault.

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