All the Support You Need in One Place
Find support links for both Self-Hosted Software and As a Service customers.
Get started with Commvault Cloud
As-a Service Documentation
No matter where your data is or where you want to store it, we have a solution.
Self-Hosted Software
Documentation
No matter where your data is or where you want to store it, we have a solution.
Community
Discuss technical questions, connect with our experts, and share knowledge.
Self-Hosted Software Knowledge Base
Everything you need to know to support your data protection journey.
As-a-Service
Knowledge Base
Everything you need to know to support your data protection journey.
Self-Hosted Software
Release Notes
Stay up-to-date on the latest features, fixes, and updates.
As-a-Service
Release Notes
Stay up-to-date on the latest features, fixes, and updates.
Submit Support Case
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Get in Contact
+1 877-780-3077
Worldwide Numbers
Tip: Support will need your Commcell / Tenant ID to reference your account.
Commvault Support Offering
Not sure what level of support is right for you? Review our flexible options.
As-a-Service Policies
Our As-a-Service offerings are covered by the best-in-class Commvault Support Team.
MSP Support Policies
As-a-Service offerings are covered by the best-in-class Commvault support team.
Testimonials
What our customers are saying
Customers from around the globe count on Commvault to secure their cloud data — at the industry’s lowest TCO.
Commvault has always been our top vendor when it comes to support, and response times have always exceed our expectation. Every Commvault support staff we have dealt with has always gone above and beyond, for every support ticket we log.
Everyone is always efficient and willing to work with me or educate me in what we need to do…I was kept in the loop with progress on the job everyday. I really appreciate it.
I feel very comfortable every time I contact Commvault support; I receive a prompt response and your Support Techs are always very courteous.
We have been using Commvault for approximately one year. It is an impressive product that we are still learning to use properly. Having been in IT for more than 30 years, I have stated over and over again that Commvault support is the best I have ever used, without question.
[Support] was great and the issue was resolved quickly. She even called me personally to explain the issue and its resolution with I really appreciate. Excellent support.
The case was quite complex and required to address multiple locations. Support person(s) was constantly in touch and able to address all the questions and issues.
The support engineer was very polite and knowledgeable. He was able to resolve our issue and provide excellent consultancy work with enabled us to utilize the full potential of the [Commvault Cloud] product.
