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Gong Automates Secure Data Access Across Distributed Data Environments

Gong Automates Secure Data Access Across Distributed Data Environments

Gong uses Satori Access Governance to enforece just-in-time access, centralize auditing, and real-time data protection across Snowflake, PostgresSQL, OpenSearch, and MongoDB to enable secure, scalable access without slowing teams down.

Automated data access governance

Accelerating time-to-value

Continuous audit and compliance

CHALLENGES

Enforce strict data access controls across environments
Maintain audit visibility into data access activity
Support multiple data platforms and integrations

SOLUTIONS

Centralized, Policy-driven Access Controls
Secure, Audited Data Access at Scale
Automated Monitoring, Logging, and Data Masking

RESULTS

Improved data security with controlled, auditable access
Increased productivity through self-service workflows and just-in-time access
Streamlined policy-enforcement and compliance reporting across data environments

Gong unlocks reality to help people and companies reach their full potential. The Gong Reality Platform™ autonomously empowers customer-facing teams to take advantage of their most valuable assets — customer interactions, which the Gong platform captures and analyses. Gong then delivers insights at scale, enabling revenue and go-to-market teams to determine the best actions for repeatable winning outcomes. More than 3,000 innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their business reality. For more information, please visit www.gong.io.

The value of Gong’s Reality Platform™ depends on aggregating and analyzing large volumes of customer interaction data such as calls, emails, chats, and CRM data. This creates a complex challenge: enforcing strict data access controls across diverse analytics and production environments while maintaining fast, frictionless access for data-driven teams.

At the same time, Gong needed complete visibility into data access activity to validate they could trace who accessed data, how it was used, and why. Meeting compliance regulations required comprehensive auditing and reporting from data access requests to the path including query audit logs across multiple data stores such as PostgreSQL, Snowflake, OpenSearch, and MongoDB.

Gong implemented Satori Access Governance to centralize data access governance and enforce consistent data security policies across all data environments. Acting as a control layer, Satori can evaluate user identity and context to apply just-in-time access controls and data masking for every query.The data portal and integrations with tools like Okta and Slack enable Gong to provide self-service access workflows while maintaining trict governance. Sensitive data can be automatically protected using dynamic masking and classification, so users can only access the data they are authorized to see.

While Satori Access Gorvernance can provide centralized audit logs and reporting, giving Gong’s security and compliance teams full visibility into data access activity without requiring changes to existing data pipelines or tools.

Gong deployed Satori Access Governance in just 6-12 weeks, quickly establishing a unified approach to access control and auditing across multiple data platforms. Satori helps Gong deliver controlled, reliable access to sensitive data for hundreds of users while maintaining operational efficiency.

Security teams now manage access policies centrally, applying consistent controls and masking rules across environments. Just-in-time access workflows improve productivity, while comprehensive audit logs enable every data access event is tracked and reportable.
As a result, Gong strengthened its data security posture, streamlined compliance reporting, and enabled faster, more efficient use of data across the organization.