The Opportunity:

As an Enablement Specialist, you'll be instrumental in supporting our learning ecosystem. You'll primarily focus on content and system management, data analytics, helpdesk support, content quality control, and improving the learner experience. You'll also collaborate closely with Instructional Designers, identifying and resolving any issues to ensure the publication of high-quality, error-free training content in the learning management systems.

What you'll be doing:

• Verify the content and publish it in Enablement learning management systems, with standard operating procedure (SOP), ensuring glitch-free navigation of the courses for the learners.
• Report on enablement KPIs including content consumption, satisfaction scores, attendance for events, accreditation and other programs to stakeholders, participants, and leaders.
• Draw program insights like content consumption across various types of learners, such as most consumed content and top drivers of the helpdesk tickets to take data driven actions and improve the learner experience.
• Keep track of all the released content and ensure seamless discoverability with proper tagging/indexing.
• Serve as liaison with the subject matter experts and the Enablement leaders to triage and resolve the Enablement helpdesk tickets.
• Create and maintain standard operating procedures (SOP) documentation for publishing to learning management systems, managing content repositories, and resolving helpdesk tickets.
• Post program recordings, decks and related materials to team sites and company intranet and communicate availability to stakeholders and participants.
• Provide audio/video editing and content publishing support as needed, typically for high priority short turnaround projects.
• Contribute to content design templates and best practices to improve the quality and adoption of enablement content.

Who you are:

• 2-4 years of overall experience in IT industry as a system administrator.
• Administrator experience in at one least one major learning management system, such as Docebo, Cornerstone, and Axonify.
• Excellent data analytics skills along with proficiency in tools like Advanced Microsoft Excel and PowerBI. Experience in Salesforce reporting is a plus.
• Experience with Microsoft office suite including MS Word, PowerPoint, Teams, SharePoint, Outlook, and OneDrive
• Experience with Slack and Zoom for communications, meetings, and file sharing.
• Experience with ServiceNow helpdesk system preferred.
• Experience/knowledge of eLearning and video editing and packaging skills and software like Articulate Storyline, Camtasia, Adobe Premiere
• Knowledge of Commvault product is preferred.

Soft Skills requirements:

• Strong written and oral communication skills with the ability to tailor communication based on audience.
• Good organizational and project management skills.
• Detail-orientation and collaboration to be able to resolve content issues and resolve user queries.
• Strong interpersonal skills and enthusiasm to work across the organization.
• Self-starter who can work independently, establish priorities and a strong team player.
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented, and dynamic environment.

Education Requirements:

• Bachelor’s degree in computer science/IT, or related field

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