The Opportunity:

To be successful in this role, you must be passionate about leading a team of both Technical Account Managers, have outstanding collaboration skills with the ability to think both critically and laterally, and be able to provide critical data back to the global business. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly. The Enterprise Success Programme (ESP) is a paid premium service that partners with customers to provide proven strategies that help them to get the most out of their Commvault purchase. Enterprise success is focused on being proactive and not reactive, always putting our customers first. Within this role you will be responsible for both leadership of the team, renewal support of the service & promoting brand and sales of ESP within your dedicated region. This will require close collaboration with sales & customers to pitch and talk about the benefits of positioning our Enterprise service.

What you do:

 You will also be responsible for guiding the team to clearly demonstrate to customers their ROI, through meeting customers’ short and long-term business objectives for data management. The team assists with everything from general availability, proactive optimization, as well as help for support incidents. The ESP team has deep technical knowledge to address all aspects of customers’ Commvault environments. This position requires a leader who is customer obsessed to create leading edge processes across our organization and our partner community to ensure that our customers are realizing the value of their investment in Commvault. In this role you will have the opportunity to partner across the organization as you tackle customer challenges and turn them into opportunities for the future. This position is responsible for helping to grow an industry leading and customer funded Customer Success team that contributes to the company’s overall revenue targets. We are seeking an experienced leader who can represent our customers internally and can also represent Commvault externally to the market. This will require a blend of strong organizational, process, and selling skills; someone who can operate both strategically and can get things done.

How you will make an impact:

• Maintain oversight and lead a team of high performing employees.
• Apply and follow industry best practices for Customer Success.
• Manage your teams standard P&L and hold a regional ESP Sales number/target. 
• Support the organization in the on-boarding and launch of new customers and use cases, accelerating time to revenue for the customer and Commvault.
• Work with the Sales & Renewals teams to increase ESP bookings in the region. 
• Partner with services, support, product, engineering, sales, marketing and finance to ensure positive customer outcomes, product adoption and an ever-evolving feedback loop to deliver increasing value to our existing and future customers. 
• Optimize customer engagement and measure its impact at each stage of the customer lifecycle.
• Partner with Product and Engineering to accelerate a data-informed, product adoption approach to FY investments, release and roadmap planning.
• Be the voice of the customer for ESP customers, and build a team who will do the same.
• Attract and retain high-potential employees.
• Achieve operational excellence by continuous measurement and communication of metrics to the team and leadership.
• Prove the value of the team by tracking and improving on metrics regarding the team’s performance.
• Implement and oversee the tech stack your team needs to achieve success.
• Provide ongoing assessment of the team by tracking and improving on metrics regarding the team’s performance.
• Oversite of Individual contributors as "Coach and player" offering mentoring and guidance.
• Work to ensure Regional and Global consistencies of process and communications.
• Set individual goals for team members, then track and monitor to promote growth and career success.
• Manage day to day team activities such as expenses, vacation/holiday time away and HR Related task.
• Proficient in presenting to all levels & experience in pitching a service to customers and key stake holders.

Who you are:

• Highly organized, process driven individual who can lead in a collaborative environment.
• Proven leader who has successfully run and managed customer success or support functions in an enterprise software company.
• Demonstrated experience in driving high program renewal rates, short time to value for solutions, high customer satisfaction, increasing adoption and stickiness by measuring usage/utilization metrics.
• Experience in leveraging partners to deliver adoption services.
• Ability to align customer success with sales and product functions.
• Deeply integrated with sales to help grow the deal value and be an enabler for company’s growth objectives.
• Expert at executing and “gets stuff done.”
• Proficient in capturing and building methodology and best practices.

You'll love working here because:

• Opportunity to join employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Community ERGs
• Generous global benefits

 How we’re working…Remote:

As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to work from home and as well as attend offsite meetings, events, partner sites as and when is necessary. This approach allows us to maintain a sense of collaboration and community while also benefiting from the advantages of remote work.

All applicants must live and work in country.

Please apply using an English Resume for consideration.

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