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Najm Was Facing an Existential Threat Due to Unmanageable Data Growth

From Risk to Resilience: Najm Protects Critical Data with Commvault

How Najm safeguarded Saudi Arabia’s national accident insurance system and built a resilient, cloud-ready future.

Safeguarded national insurance system.

Eliminated manual backup workload.

Enabled future cloud innovation.

1.7 Billion

Accident records recovered and restored

35% to Zero

Operational burden for backup and restoration eliminated

<2 Minutes

Active Directory disasters fully resolved

Challenges

No backup, replication, or disaster recovery (DR) for critical accident data
18 failed attempts with other backup vendors
IT team losing 30 to 35% of time to manual backup/restore

Solutions

Unified enterprise-grade backup across workloads
Self-service portal and ITSM integration via APIs
Resilient, cloud-ready protection for hybrid and multi-cloud environments
DR synchronization backbone for +600 Systems and Databases

Results

Recovery of 1.7 billion transactions during a critical outage
Active Directory disasters resolved in under 2 minutes
Operational burden of backup/restore reduced from 35% to zero
Cloud migration strategy enabled with full compatibility

Najm found the one partner that could protect its national insurance system without any business interruption.

After 18 failed attempts with other vendors, Najm turned to Commvault, the only solution that could protect its 1.7 billion images without business interruption.

The Mission: Safeguarding National Insurance Operations

As the sole company responsible for countrywide motor insurance, accidents, claims operations, Najm is the linchpin of the nation’s insurance ecosystem. Working with more than +25 insurance providers, the company manages liability determination, accident reporting, claim forms, and reinsurance assessments for thousands of accidents daily.

With every accident generating large number of images and media files, Najm was drowning in sensitive, regulated data – more than 1.7 billion images stored across 1.5PB of infrastructure.

Yet this massive repository had partial backup, replication, and disaster recovery. It was a full enterprise data safeguard to be achieved. And while the IT team tested 18 different solutions, all resulted deferent or similar disruption to operations.

“We were looking on a full data protection cover the enterprise,” recalls Hamzah Mahafzah, Head of Enterprise Architecture. “One failure could have shut down the national insurance system.”

From Fragmented Tools to Unified Protection

Commvault consolidated protection across Najm’s most critical workloads:

Accident images & databases: petabyte-scale storage with fast, reliable backup and table-level restoration.
Active Directory: recovery of mistakenly deleted OUs in under two minutes.
Office 365 & Exchange: streamlined self-service for mailbox restores, eliminating thousands of tickets.
Multi-cloud replication: seamless support for AWS, Azure, OCI, and more, aligning with Saudi Arabia’s national cloud-first initiatives.

The integration with Najm’s ITSM platform automated critical workflows such as pre-change backups, while APIs allowed deeper customization.

“We reduced our operational workload from 35% to zero, Mahafza noted, “Now users restore their own emails, and we focus on innovation instead of firefighting.”

Results: from High-Risk to High-Efficiency

The impact was immediate and measurable:

National-level resilience: When a server outage threatened 1.7 billion accident records, Najm restored everything using Commvault – averting disaster.
Operational efficiency: Manual backup/restoration efforts fell from 30 to 35% of IT time to zero.
Disaster recovery assurance: Active Directory incidents that once took days now resolve in minutes.
Future readiness: With Kubernetes and AI initiatives underway, Najm’s IT backbone is cloud-ready and scalable.

Most importantly, Najm now operates with the confidence that millions of citizens who rely on timely accident claims are protected.

Looking Ahead: Cloud, Containers, and AI

With resilience now assured, Najm is planning for the future. They are working with Commvault to:

Extend backup and replication to Kubernetes environments.
Enable AI-driven automation of liability determination processes.
Replicate sensitive accident data securely across multi-cloud platforms.

For Najm, Commvault is more than a backup solution – it is a strategic partner for innovation and compliance in a highly regulated industry.