Customer Care Program
As the COVID-19 pandemic changes the way we live, and the way we work, intelligently managing data is critical to organizations all around the world. At Commvault, we have been looking at ways that we can be of help to our customers, organizations of all types, and the community at large during this crisis.
Most important, Commvault customers cut across important industries and have a critical role to play – hospital systems, local government, education, logistics, communications and the many others that are working to keep the supply of critical resources in place. They rely on data to do their work. During this time, we will do our best to ensure the management of data is not an added burden.
Here is how we help: we are offering free software together with support and education courses at no charge through September 1, with no strings attached. See below for details.
Software to help you through this
Free of charge through September 1st – no strings attached.
Endpoint Backup and Recovery
Together with our valued partner, Microsoft, Commvault has made SaaS-based endpoint data protection available at no charge* to help organizations coping with a sudden increase in remote workers. This will be available in the USA and Canada only with our SaaS solution, hosted on Azure: Metallic Endpoint Backup and Recovery.
Check back soon for additional data protection to be made available for worldwide usage.
Free eLearning and self-paced courses
Access to expertise for training has never been more important, so we are opening up our self paced learning.
We have made available 50+ “How To” videos, tips and tricks to empower you to deliver the best data protection available, from anywhere in the world.
In the coming weeks, why not take the time for some education? The latest features are here to be discovered in a course on the Commvault Command Center.
Coming in May, we will offer the Commvault Professional eLearning Course on our next feature release.
Expert sessions and blogs
A new live expert series will provide an opportunity to ask questions during this challenging time.
Live chat with Commvault experts
Join us live each week for our coffee with Commvault series, as developers and product experts discuss the most relevant topics you’re facing today – including dealing with off-site backups in a time when you may not be able to access your data center and the realities of endpoint protection in a work from home world.
Whether you can’t join live, or you just prefer reading – we’ve got a blog series to help. As a companion to the live Coffee with Commvault series, we will be posting blogs examining some of your most challenging data protection topics.
Check back here or follow us at www.commvault.com/blog
Supporting our customers
We understand the need to help our customers continue to operate efficiently and implement critical data protection during the COVID-19 crisis, we will be steadfast in our work with customers, including:
- Our commitment to maintaining the availability of our customer support – so we are there when you need us.
- Creation of a “Critical Alert Program” to help by monitoring customer systems (tough to keep up with right now,) and providing alerts on unusual changes in their data protection environment that could be of concern (customers can expect to receive a communication on this program soon).