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Commvault Cloud Success Services

Commvault Cloud Success Services

We provide Cyber Resilience expertise to more than 330 enterprises who purchase Commvault Cloud Success Services, maximizing the value and benefits of Commvault implementation.

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“To be our customers most trusted advisors"

Commvault Cloud is a strategic investment for your organization. Commvault Cloud Success Services help align Commvault Cloud with your business initiatives, monitors your environment, and provides expert guidance for maximum potential.

Rich Insights

Recommended practices & industry experience based on product telemetry to gain rich visibility into your environment and how you can utilize this information to maximize efficiency and product adoption.

Proactive Engagement & Single Point of Contact

Personalized experience tailored to your unique needs with named resources to monitor your environment closely to prevent issues from arising and help you adapt to future changes and challenges for long-term stability and growth.

Improved Efficiency & Productivity

Enable business process improvement and proactively plan for growth to help maintain optimal performance, using health metrics monitoring

Risk Reduction

Industry experts can help prevent and mitigate risks, and can quantify the cost and impact of potential issues such as system failures or downtime.

Faster Time-to-Value & Solution Adoption

Maximizing the value of your investment in our technology is our top priority. We’re dedicated to helping you achieve greater product utilization, which leads to increased lifetime value and maximum returns on your investment.

Skill Gap Augmentation & Knowledge Sharing

Empower your team with our expertise and technology. We’ll fill any knowledge gaps and provide expert guidance to achieve future stability and solution consolidation.

Commvault Cloud Success Services

Commvault technical consultants provide expert assistance to make certain your data management environment is designed, configured quickly, and is easy to maintain for optimal results.

Enhanced service level objectives (SLO)

Customers subscribed to Enterprise Success service level (or higher) enjoy improved incident response times and exclusive access to “SEV0” incidents.

Exclusive Roadmap Sessions

Key events occur twice a year, including NPS surveys, webinars, and product releases. One additional roadmap session is held annually.

Total Customer Success

Commvault has several teams available to provide assistance, including worldwide support, development, education, enablement, professional services, and sales engineering.

Commvault Cloud Success Services

	Foundational Success	Essential Success	Enterprise Success*
Service Summary	Fundamental	Optimized	Enhanced
Value	Included with your subscription	$	$$
Primary Contact	Designated Customer Success Manager (CSM)	Designated Technical Account Manager (TAM)	Designated in-region Technical Account Manager (TAM)
Outcomes Management	–	Semi-annual success plan review	Quarterly success plan
Quarterly Reviews	–	Quarterly Operational Review	Quarterly Strategic Review
Reporting	–	Enhanced Metric Reporting	Advanced Metric Reporting
Community Forum Access	Yes	Yes	Yes
Daily Proactive Monitoring	No	Yes	Yes
Semi-annual Health Scan and Configuration Review	No	Yes	Yes
Incident and Problem Management	No	Yes	Yes
Quarterly Roadmap Webinars	No	Yes	Yes
Upgrade Planning	No	No	Yes
Increased TAM Time	No	No	Yes
Professional Services Credits	No	No	Yes
Enhanced Response Time SLAs to Support Tickets	No	No	Yes
			*Higher levels of Enterprise Success available on request

Commvault Cloud Success Services

Request the full Commvault Cloud Success Services offerings that complements our software platform and provides results-oriented data protection to customers worldwide.

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(Commvault Cloud Success Services) Net Promoter Score

Our 330+ customer surveys resulted in a world-class net promoter score of +86 NPS.

Our customer surveys resulted in a world-class net promoter score of +86 NPS.

The Net Promoter Score (NPS) is a critical measure to assess customer satisfaction. Your feedback through NPS is incredibly valuable to us in shaping the future of our solutions and ensuring that we deliver the best possible experience for our customers.