The opportunity...

We are looking for a Technical Business Relationship Manager (BRM) with a background in SaaS or IT services. The role involves managing a value-focused portfolio, supporting business partners or technology domains, and ensuring alignment with strategic objectives. Key responsibilities include portfolio management, agile delivery, and business relationship management. The BRM will oversee portfolios, collaborate with cross-functional teams, and lead agile ceremonies. They will also serve as a strategic liaison between IT and business stakeholders, ensuring technology aligns with organizational needs. Responsibilities include but are not limited to the following:
 

What you'll Do...

Portfolio Management & Agile Delivery

• Oversee one or more of the portfolios, ensuring all initiatives align with strategic objectives and drive business value.
• Develop a thorough understanding of the assigned business domain and the related book of work, identifying opportunities for improvement and innovation.
• Collaborate with Engineering, Product, and IT teams to deliver high-quality, scalable solutions on time and within scope.
• Facilitate collaboration for initiatives that span multiple value streams, ensuring cohesive efforts and resource optimization.
• Lead critical agile ceremonies and planning sessions to ensure adequate planning, ongoing performance and success across all performance metrics.
• Manage portfolio, program, and project timelines, resources, dependencies, and risks across technical workstreams.

Business Relationship Management

• Serve as a strategic liaison between IT and key business stakeholders, ensuring alignment of technology with organizational needs.
• Build and maintain trusted, collaborative relationships with cross-functional teams and leadership.
• Act as a champion for all parties involved, promoting effective communication and collaboration to expedite project delivery and enhance product quality.
• Actively gather feedback and ensure business partners are engaged and informed throughout project lifecycles.

Strategic Alignment & Communication

• Maintain a comprehensive understanding of product and technology roadmaps, ensuring alignment with business goals and effective execution. Lead direction-setting for one or more of the portfolios, ensuring alignment across business and technical teams.
• Communicate clearly across business and technical audiences, bridging gaps and ensuring mutual understanding.
• Maintain communication channels with a large group of internal and external stakeholders.
• Contribute to strategic planning, roadmap development, and project prioritization discussions.
• Support change management and ensure smooth adoption of new tools, systems, or processes.

Essential Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5+ years of experience in portfolio, program, or project management or business analyst, ideally in a SaaS or IT company.
• Demonstrated experience working within traditional SDLC lifecycle methodologies and agile frameworks.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a focus on delivering value and improving processes.
• Proven capability to motivate, inspire and facilitate cross-functional teams and initiatives, fostering collaboration and accountability.
• Ability to function in a fast-paced work environment with multiple changing priorities.

Who You Are...

Preferred Experience

• Strong knowledge of multiple domains or systems (i.e., SaaS platforms, enterprise applications, digital transformation), as well as experience in portfolio management, technology lifecycle, and project execution.
• Experience in a business relationship management or similar role, preferably within a technology-focused environment. Track record taking ownership from idea through launch, sustainment and enhancement.
• Demonstrated experience managing Agile software or infrastructure projects across cross-functional teams.
• Familiarity with multiple agile principles including SAFe.
• Certifications such as Certified Scrum Master (CSM), PMI-ACP, PMP, BRMP®, or SAFe.