Company Description:

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

Job Description Overview:

The Technical Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base.

This customer base has a wide range of technical ability, and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

This position is part of our Messaging group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team. We offer innovative training, interesting colleagues, and the opportunity to grow with us.

Our Messaging group is focused around but not limited to backups of Exchange, Database and Cloud Applications within the Commvault suite; this includes advanced operating systems and application troubleshooting skills. We are a source of expertise for not just our customer base but also our partners and consultants on site.

We are looking for a Tech Support Associate with a genuine passion for all things' tech to join our expert and super-friendly Messaging team.

What you will do:

• Fix and resolve complex support problems
• +5 years of experience in related fields.
• Solve customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and/or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone-based support for a variety of complex, time-critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
• Advanced Operating System and application troubleshooting skills.
• Experience working with Cloud Platforms or Virtualization platforms (such as AWS, Azure, GMAIL & Google Drive).
• Working knowledge of Microsoft Windows Server operating systems and components
• Working knowledge and experience with both on-premises and cloud-based Windows applications, Exchange, SharePoint and SQL.
• Knowledge of TCP/IP network technologies and troubleshooting connectivity, name resolution, and performance-based issues with OS and/or hardware.
• A passion for helping customers actualize the potential of the Commvault Software platform. With exceptional customer relation skills, you will be able to solve complex problems and find solutions by partnering with our customers’ technical teams
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
  
• Proficiency in English is a must, another language proficiency is a must as well (German, Spanish or French)

You’ll love working here because:

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ready to #makeyourmark at Commvault? Apply now!