Lessons Learned from Endpoint Data Protection, Access, and Search (Part 3 of 3)

Posted 12 December 2013 5:19 PM by Commvault

This is the last in a series of discussions about our Edge virtual event webcasts. Hopefully you enjoyed the recap of Forrester senior analyst Rachel Dines’ session on key mobility and data protection trends and learning about Acxiom senior manager Lisa Romine’s personal experience deploying an endpoint protection solution at her company.

In this blog, we'll focus on the part of the technical session from OnX Managed Services (OMS), led by Dana Bailey, VP of Business Development, and Roger Hamshaw, Director of Marketing.

OnRecovery Backup and recovery solutions

OnX Managed Services (OMS), a division of OnX that is a Platinum member of the CommVault Partner Advantage program, provides cloud and managed services for customers across North America. OMS brings deep industry experience and certifications for enterprise-class mission critical platforms and disaster recovery solutions. OnX delivers creative and customized data protection solutions across all verticals.

To illustrate the value and scalability of the OnX OnRecovery managed service solution based on CommVault Edge, Dana shared a great story about a multi-billion dollar global provider of consumer packaging, industrial products, protective packaging and packaging supply chain services with operations in 24 countries and customers in 85 nations. The customer needed data backup and protection that extended from the servers to client endpoints. Not only was OnX able to collect and manage all desktop and laptop information and protect it via CommVault Edge, they did it while reducing IT operating expenses by more than $60K/month and improving service response times and delivery – oh, not to mention the added benefit that they deployed it ahead of all the schedule milestones!

The approach OnX Managed Services takes is to deliver solutions that align with their clients in three ways – business, technical and operational. Using a managed service provider that has deep technical expertise on end-to-end data protection is an option to consider, especially for those over-burdened IT departments that are focused on other projects in the near term and can’t ramp new resources to address their growing endpoint data protection needs.

The follow up Q&A with Matt Rubin, Dana Bailey, and Roger Hamshaw included:

How do you ensure user productivity and system performance aren’t impacted by the backup?

You can selectively give/deny users the ability to manage certain aspects of the backup. The backup is designed to run as transparently as possible, and it runs automatically and intelligently based on a combination of schedule and other criteria that you can set.

What kind of security features are there if an employee loses their phone so that someone doesn’t get all the data?

The Edge application on the mobile device is password protected. It also has the ability to ask for a PIN as an extra barrier, but it’s up to the user to enable the PIN in the settings for the app.

If I went with the BYOD route, how can we ensure that we're only backing up corporate data?

Two things to consider here:

  1. Define a policy for what content is going to be collected from the client. You can configure the backup to only collect data from a specific location (path) or collect only specific data types (supports use of wild cards).
  2. Provide a folder outside of the backup policy to use for non-corporate data. (i.e. Policy can be created that excludes the 'Personal' folder on the laptop. The user can put all non-corporate data in that folder and it won’t be collected by the company)

Is the CommVault Edge mobile app also domain aware so users are forced to log in with domain credentials?

Through our integration with AD, users can also be required to authenticate access within the edge app using their domain credentials.

How can we protect data on employee mobile phones?

An important consideration is whether you want to back up the whole phone or only specific documents that are created or edited on it. Currently, mobile phones are considered more of a data consumption device rather than a data creation device. However, there are some documents created/edited on phones, so it’s important to provide the ability to selectively upload data from the phone to a laptop/server for protection as you may not want to protect everything on the phone.

What are the main reasons a business should use a managed offering versus in-house

The most common challenge in the marketplace is that someone in the IT department is responsible for this on top of their regular job. With an MSP, your data is protected while others go about their business. At the end of the day, a managed service provider looks at holistic data protection for your mission critical applications and has the expertise and time to address those needs that the IT department currently isn’t resourced to handle in-house.

From a managed service perspective, what size organizations does OnX normally see?

OnX mostly serves mid-sized to large organizations across all verticals. OnX’s market focus is mission critical applications and environments.

To learn more about OnX Managed Services, check out www.onxms.com. If you missed the Edge virtual event, you can access the webinars on demand for a few months.