Benefits: flexibility, scalability, security...No surprises
With the implementation of the Commvault platform and through its data deduplication and compression technologies, Acens has leveraged the opportunity to consolidate its backup services on physical disk to the detriment of traditional systems, enabling optimized processes to cover large data volumes. "In addition, we've had a reduction of around 60% in dedicated storage costs," explains Ricardo de la Cruz, "and improved service response times around 70%."
Another key aspect is centralized management. "It's one of the main needs we had: to have a data management platform that allows an accurate approach to the different service solutions." With the deployed architecture, Acens can now safeguard its customers' data, with the option for them of autonomously running recovery efforts when necessary. Apart from traditional media agents, Acens also works to integrate its backup policies with other platforms — for example, those concerning storage with HP or NetApp solutions.
"We are very pleased with the flexibility provided by the Commvault solution, as it has given us stability and scalability, along with a strong management capacity," points out Ricardo de la Cruz, who insists on the other key factor in the choice: the human factor. "It is a key element, and it has been decisive throughout this time."
GDPR: adapting to new European data protection laws
In May 2018, the European Data Protection Regulation (GDPR) comes into force, which will require organisations to adopt a new culture in the way they manage the information they handle through their activity.
The legislation includes the new "data protection officer" concept, which is a role to monitor compliance, and it can be done by someone from the company staff or by an outsourced IT platform. Likewise, companies must adapt their own systems or go for these outsourced platforms. "Many SMEs will opt for the outsourcing," explains Ricardo de la Cruz, "so they will have to depend on a reliable entity to meet their obligations and ensure confidentiality and availability for their data. And in this scenario is where the figure of a trusted supplier, like Acens, is key."
Responsible for its clients' files and data, Acens is adapting its platform and services to the new regulations, relying on the most innovative technologies. "This adaptation work is easier by having certifications such as AENOR's ISO 27001, which it is recognized by Information Security Management System (ISMS) and implemented in our data center of Madrid since 10 years ago." In addition, Acens has a team of experts who can advise on the most suitable services for compliance.
Future plans: Collaborating to innovate
Having solved the equation of management and protection for its customers' data, Acens now has a new objective: to offer a "360 degree" backup service. "We want to offer our customers a self-management model, with a simple and supported installation for all types of platforms."
The goal is to continue to move the platform to a multi-tenant model and an even easier backup management for the user.