It was determined that a minimum of two full-time employees would be needed to manage the solution if brought in-house. Additionally, there was an overarching concern about the high level of expertise needed to manage business-critical backup, recovery and archiving operations internally.
Another major concern was the need to move data offsite for long-term data retention. The company wanted to archive data in the cloud, specifically to Microsoft Azure, in keeping with its enterprise-wide adoption of Microsoft Office 365. “Archiving to Azure was important,” notes Tai. “Moreover, Commvault was the only software manufacturer we spoke with to offer remote managed services directly. Everyone else provided services through a channel partner, which we felt would slow issue resolutions. Working directly with the manufacturer would facilitate issue resolution and problem management at a faster pace.”
The opportunity to simplify administration and streamline operations on backup and recovery would be liberating for the internal team. “Not only could our infrastructure team be nimbler in how they responded to other IT issues,” adds Tai. “We also could demonstrate to auditors that our environment was optimized for the highest levels of data availability and reliability.”
Hands-off Backups Drive Hands-on Innovation
By implementing Commvault Remote Managed Services (RMS), the enterprise infrastructure team realized a significant improvement in completed data backups. Over a 12-month period, backup completion rate was 98.3 percent while the number of jobs spiked from 3,600 to nearly 60,000. “We have yet to run into an issue where data is corrupted or can’t be restored,” says Tai. “As we move into our legacy data center environment, we could potentially support hundreds of thousands of backup jobs with ease.”
Despite the rapid rise of backup and recovery requirements, Tai’s team found more time to focus on strategic projects to propel the business forward. “I’ve taken a total hands-off approach to backups,” Tai says. “I no longer need to know about our data protection hardware and software. Having Commvault managed services experts we trust means our internal team now can undertake more strategic IT projects on behalf of the organization.”
To that end, Tai shifted resources from firefighting backups to working on innovative engineering solutions. Since implementing Commvault’s managed services, the IT team deployed a new virtual environment, migrated off legacy storage and upgraded the corporate network at more than 100 locations.
More recently, Commvault Remote Managed Services are being expanded across the company’s environment. “Because we’re seen as trusted business advisors, our technology footprint is growing rapidly,” says Tai. “Instead of business units relying on ‘shadow IT,’ they’re turning to us for all types of value-added IT support.”
Improved IT Asset Lifecycle Management
With greater visibility across the organization, the company will be poised for improved IT asset lifecycle management. The ability to quantify and qualify the number of incidents expedites problem resolution and feeds into longer-term planning. Commvault participates in monthly and quarterly business planning to review data uptime, utilization and growth numbers as well as other major priorities that impact both near- and longer-term technology roadmap planning. “Commvault is truly an extension of our own team,” notes Tai. “They generate tickets within our help-desk system and assist in measuring Key Performance Indicators (KPIs) on the overall health of our environment.”
These KPIs also shed light on equipment performance while helping guide and justify technology refreshes, migrations and moves. This all-encompassing view enables the infrastructure team to quickly and accurately identify performance issues before they create operational problems. What’s more, the ability to seamlessly monitor uptime, utilization and other KPIs informs investment recommendations as part of the company’s five-year technology roadmap.
The ability to see farther out on the technology horizon is a boon to the business, a plus for auditors and a relief for the team responsible for keeping everything running. “I sleep a lot better at night now,” Tai concludes. “We do a lot more planning now because of our Commvault partnership and every step, patch or upgrade is looked at from a risk mitigation perspective. At the end of the day, all I see is uptime and that’s what matters most.”