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Commvault EHR Data Protection for Epic


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With the extraordinary amount of protected health information (PHI) being created and stored in Epic electronic health records (EHRs), healthcare organizations are using Commvault’s IntelliSnap® technology to augment or replace legacy data protection solutions. IntelliSnap seamlessly captures, protects, and backs-up the entire Epic EHR environment.

  • Seamlessly capture, protect, and back-up the entire Epic Caché database in seconds
  • Improve business continuity and mitigate PHI risk with instant protection and instant recovery
  • Flexible data recovery – recover the entire database at the hardware level or a single file
  • Leverage real-time reporting capabilities for Disaster Recovery Planning
  • Maximize the value of your hardware investments
  • Reduce cost and maximize IT resources
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With the increased utilization and reliance of technology in healthcare, there is a host of security and privacy ramifications that compels healthcare to comply with regulatory requirements while being vigilant and proactive about how data is protected, accessed, and shared.

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In healthcare, there has been a prevailing and pervasive attitude that it is a mistake to fix something that works. However, with wide-spread use of EHRs, healthcare organizations are acutely aware that they are vulnerable to massive crashes and cyber attacks that can impact care. Despite the risk, they know that providers will not tolerate lengthy and complex software integrations that impact their productivity and thus, their profitability. With the increased utilization of EHRs, healthcare is reckoning with legacy applications that do not meet recovery requirements and many organizations do not have the resources to keep up with the latest requirements for data compliance, nor do they have the desire to pay health IT (HIT) experts to be the keepers of PHI. And to make things even more complex, healthcare organization have to simultaneously meet Health Insurance Portability and Accountability Act of 1996 (HIPAA) backup regulations while protecting and recovering PHI data according to the EMR vendor’s standards.

With Commvault’s IntelliSnap solution (Figure 1), healthcare entities can improve business continuity, have comprehensive data protection, increase storage efficiency and security, and meet regulatory compliance guidelines.

One hour of an EHR being down can cost a hospital $516 per hour per provider. This could be as much as $412,800 per day for a hospital with a 100 providers.1


Improve Business Continuity

  • Data resource management and application recovery with multiple snapshots throughout the day
  • Centralized, unified management, recovery operations across systems, applications and sites
  • Data resource management and application recovery with multiple snapshots throughout the day
  • Centralized, unified management, recovery operations across systems, applications and sites

Comprehensive Data Protection

Flexible IT infrastructure for data protection across physical and virtual servers, e.g., SQL and Oracle iDAs

VMs are automatically assigned to new protection policies

Increase Storage Efficiency & Security

Software-based compression and encryption

Embedded deduplication software – minimize network traffic and reduces storage footprint

Meet Regulator & Compliance Guidelines

Long-term archiving

Create retention copies – recovery from any snapshot, back-up, or archive copy

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  • Meeting HIPAA - and EHR vendor - backup requirements
  • Vulnerable to massive crashes that impact patient care
  • Lengthy and complex software integrations that impact provider profitability
  • Legacy applications that do not meet recovery requirements
  • Protecting and recovery of EHR according to vendor standards
  • Trained HIT experts that understand PHI security and regulatory data compliance
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In 2015, the estimated average cost of an EHR systems being down is $8.60 per minute per provider, which equates to a median across all practice sizes and specialties of almost $516 per hour.4


Epic estimates that 190 million patients now have an electronic patient record managed by their EHR.5 But with all new technology adoptions there are challenges. Computers are not impervious to damage. With the prodigious amount of PHI being created and stored in EHRs, the lack of a solid data management plan can result in hundreds of thousands of dollars in legal vulnerability, federal fines, and untold repercussions to care coordination.

Every healthcare organization has a unique set of business goals and drivers; at Commvault, we focus on a business continuity strategy that takes into consideration your organization’s unique business goals. Protecting individual, identifiable health information does not need to be a game of chance. With Commvault’s IntelliSnap technology, you can reduce risk, maximize the value of your hardware investments, and have a robust data protection and recovery for your Epic EHR.

With Commvault you can minimize the frequency of duration, and impact of down-time (Figure 2).

Commvault Provides Comprehensive Protection for Epic EHR


  1. Adoption of Electronic Health Record Systems among U.S. Non-Federal Acute Care Hospitals: 2008–2014.
  2. Adoption of Electronic Health Record Systems among U.S. Non-Federal Acute Care Hospitals: 2008–2014.
  3. Becker's Hospital Review 2014: 10 Things to Know About Epic
  4. Anderson, M. AC Group: The Costs and Implications of EHR System Downtime on Physician Practices, 2011. [Numbers modified for cumulative rate of inflation in 2015 was 5.7%.]
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Learn more about how Commvault healthcare solutions can protect your Epic Caché database.