A managed services approach was well aligned with other support mechanisms in place as
the company used managed services to simplify the administration of its Oracle systems.
Having someone else deal with backup and recovery was appealing, especially when the
company could turn to a trusted partner, like Commvault.
Managed services transforms backup and recovery
The organization initially planned to use Commvault’s Remote Managed Services (RMS) for
six months—the amount of time estimated to hire and train a new staffer to manage
backups inhouse. The IT team quickly found, however, that Commvault RMS was more than a
stopgap measure. Productivity gains from offloading backup and recovery operations were
immediately noticeable. According to the Director of IT infrastructure, “What we also
got was a level of efficiency that we didn’t have before. Additionally, the accuracy of
our tools improved considerably.”
With Commvault RMS, the company’s IT team now only spends about 15 minutes daily
overseeing data protection. The company also has optimized performance by reconfiguring
backups. In doing so, they alleviated persistent space constraints. “By setting up our
backups differently based on recommendations from the Commvault RMS team, we don’t have
to prune data like before,” the customer notes . “This enables us to recover data from
disk, which is much faster than restoring data from tape. Now, we meet all our Recovery
Time Objectives (RTO) on data restores without a problem.”
As a result, the organization extended its six-month managed services contract by
another six months before signing on annually. “Even after we hired someone to handle
backups, it was a no-brainer to keep Commvault Remote Managed Services,” recalls the
customer. “We completed a host of internal projects since Commvault’s Remote Managed
Services enabled us to get a lot of other things off our plate.”
Commvault also is helping to consolidate and standardize data protection onto one
platform. “We’re bringing the rest of the organization into the fold, so everyone can
get the same benefits with Commvault,” the customer adds. “There’s no way we could have
tackled a project like this before. With Remote Managed Services, we’re on track to
complete the consolidation by end of the year.”
Expediting resolutions, optimizing performance
To simplify organizational rollout, Commvault’s RMS team expertly configures, maintains
and optimizes the software while reducing overhead as well as risk and complexity.
“Prior to RMS, we probably spent three hours a week just on tech support calls,” the
director of IT infrastructure remembers. “Now, most issues are resolved immediately and
if not, the RMS team has direct access to Commvault’s developers. They can literally
walk over to the dev team to get a patch, which is huge for us because the issues get
resolved so quickly.”
The organization is also looking at improving overall data protection with disaster
recovery as a service (DRaaS) anchored by Commvault. “With Commvault as the delivery
mechanism for all backup and recovery requirements, we’ll be able to take a step closer
to enterprise-wide disaster recovery,” the customer adds. “As an extension of our team,
Commvault is guiding our evolution to data management, which is a critical component of
what we do to protect our operations.”
Quarterly business reviews led by Commvault RMS provide an excellent opportunity to
share updates and strategize on future endeavors. “We can be more proactive and better
planners now that Commvault’s team of experts help with design, implementation,
governance and ongoing support. Without them, we probably wouldn’t have been as
successful.”